The UPS Store in Douglasville offers a wide range of services including expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing. It is a locally owned and operated location in The Arbor Walk Shopping Center. Reviews consistently highlight outstanding and friendly customer service, with specific praise for employees who are polite, enthusiastic, kind, and professional. They are described as helpful and creating a positive atmosphere even during busy times. Many customers note the great and wonderful service in spite of other challenges. The location has faced ongoing issues with a broken air conditioning system, making the store extremely hot for both customers and team members, especially during summer. This has persisted for weeks. There have also been occasional server or internet connectivity issues that can impede the speed of service. However, customers express hope that a new manager will correct these problems. Despite these environmental and technical challenges, the workers remain kind and helpful, assisting many customers while managing heavy items in difficult conditions.
You need more people like Vernon, He is always on point, professional and caring. You will always leave there, with a smile on your face, when he helps you.
August 2025
The guy working is very nice and charismatic. Took just a few seconds to drop off my package.
August 2025
Whenever I go to ups store here in Douglasville they are always friendly and polite. The young black man. He is the best customer service I have been. Please keep him here in Douglasville and raise.
