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January 2024 by Cynthia Hines
I so love this store it was amazing we felt like family. We talked and laugh together. I will refer them to all my family and friends. Such a great place to shop your furniture needs. Great customer service
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January 2024 by Matilda Collins
Excellent customer service, Uncle C is the bomb. Com on making things happen. The management David is awesome as well, they both worked together to get me the best price and saved me $2k.
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January 2024 by Bethany Hunt
The Furniture Company was an unexpected find this weekend but provided me with the exact need I was looking for! Customer service was excellent and any questions asked had answers! Absolutely will go to them for all my furniture needs again.
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January 2024 by Renee Johnson
The delivery charge of $187 was a charge that wasn’t revealed until after my credit check was done. It wasn’t clear what the total of $187 was for. I remember the sales lady saying that would cover the delivery and set up, but most furniture companies deliver and set up the furniture before leaving. I didn’t think that was a selling point that they would drop furniture off and not set it up? They didn’t move any furniture before putting the new furniture in, they don’t haul away the old furniture , so the delivery fee of $187 was still mysterious as to why I was charged so much. I was just told that the delivery would be Tuesday and they charge by the mile. I was told I would get my furniture delivered the day after Christmas . The delivery guys arrived to my home at 7:10-7:15 pm.the night after Christmas .I’ve never had a furniture delivery late after business hours. I never received a window for my delivery , but I certainly wasn’t prepared to receive my furniture after 7:00 at night! There was no service after the sale. No follow up calls or text came to my phone all day during normal business hours , until they were about 15 -20 minutes away. I waited all day for my furniture to be delivered , but it was clear that was never my delivery guys intentions. They didn’t seem to care or know if I was at home . I say this because, they called around 6:49 pm and I missed their call , so they didn’t know if I was home or not . The only thing after that was a text stating they were heading my way? To be honest , after 5:00 and I didn’t have my furniture, I thought I would receive a call to reschedule for the following day . I know this furniture company can’t possibly treat all of their new customers this way , so I question why my service was poor after my purchase with them. Unfortunately , I won’t be able to refer any of my friends to this furniture company , because I don’t any of my friends to be treated this way. When a customer makes a major purchase like I did, there needs to be some type of follow up or service after the sale at least as a courtesy. Little regard was shown for me as a new customer or as a future customer . Although I like my furniture purchase , I was very disappointed the way I was treated as a customer from the time following my furniture purchase to the time my furniture arrived at my home .
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November 2023 by Ingrid Williams
Purchased the cloud sofa. Sofa is so comfortable and made with great quality products/fabric. Service was amazing, price was very affordable, and received same day delivery. I would definitely recommend them to friends and family for their furniture needs.
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November 2023 by Tashia Jennings
I worked with Zack at The Furniture Company to get a beautiful dining table delivered and setup in a few days vs having to wait 8-14 weeks for a similar table at Ashley. They were very accommodating and kind. You can tell this is a family owned business because they treat their customers like family.
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October 2023 by Tae Jack
If I could give 10 starts I would! Outstanding customer service provided every time! Today made my 3rd time shopping at this location due to great past experiences. Each time I come in and say I’m just looking and I’m never forced or pressured into anything while taking my time looking around solo. Overall another great experience and purchase made.
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October 2023 by April Nathan
Mr. C greeted me and my daughter when we came in and gave great customer service. He made sure I had what I wanted and was able to get it delivered in a timely manner. If you need furniture please come see Mr. C
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October 2023 by Darnell Peeks
I recently had the pleasure of shopping at The Furniture Stores LLC, and I must say that my experience was nothing short of excellent. From the moment I walked through the doors, I was greeted with a warm and welcoming atmosphere that made me feel right at home.What truly stood out during my visit was the exceptional customer service. The staff at The Furniture Stores LLC were knowledgeable, attentive, and genuinely interested in helping me find the perfect pieces for my home. They went above and beyond to answer my questions, offer suggestions, and provide valuable insights into the various products they had to offer. Their expertise made the shopping process not only enjoyable but also highly informative.Price negotiation at The Furniture Stores LLC was another highlight of my experience. They were not only willing to work with me to find pieces that fit within my budget but also demonstrated a commitment to ensuring I received the best value for my money. The transparency in pricing and the willingness to accommodate my needs left me feeling confident that I was making a wise investment in quality furniture.I couldn't be happier with the pieces I purchased, and I believe that the combination of their top-notch customer service and fair price negotiation sets The Furniture Stores LLC apart from the rest. I would highly recommend this establishment to anyone in search of high-quality furniture and a shopping experience that is truly exceptional
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October 2023 by Willie Moore
I would like to thank the crew at the Furniture Company. They're pricing was great and the staff made my wife and I feel like family. If you want a great product at a good price go and see them. They would not beat you over the head like other stores
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October 2023 by toysha thomas
Uncle C is the BEST! He went as far as giving up his mattress he had JUST PURCHASED & delivery date of a couple of days versus 2 weeks. His personality was VERY ENERGETIC and WELCOMING! HIGHLY recommend Uncle C, so check them out! T & Rob
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October 2023 by Stacey Daniel
This was by far the best purchase transaction I have ever experienced. Uncle C was a true Uncle C. The warmth and family feel made you want to purchase. Hence my high dollar purchase. Come by and see Them. Very great experience.
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August 2023 by Sheryl Vaughn
Me. Cliff and Faye were very kind and accommodating. They gave me a good price and was patient with my pickup time. Excellent service!
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August 2023 by Skye Washington
Uncle C was amazing. Authentically amazing person and made sure we were comfortable with our purchase. My husband and I were satisfied with our entire experience at The Furniture Company in Douglasville, GA. Go see Uncle C and tell him The Washington’s sent you!
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August 2023 by L. Howell
I enjoyed my experience with Furniture company on yesterday. The sales rep was very knowledgeable and attentive. She definitely showed sympathy, patience, and understanding. Her team, also was a great help with my purchase.
