Self-Storage at U-Haul receives positive feedback for its helpful and friendly staff, offering good customer service and meeting customer needs effectively. Customers appreciate the patience and kindness shown over the years, especially towards long-term clients. However, the parking situation is a major drawback, as it blocks the path for truck drop-offs and makes parking difficult for access to storage units. Despite this issue, the staff, including team members like Debra and Brandy, are highly praised for their professionalism and support, making it a preferred choice for storage and truck rentals.