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October 2023 by M M
If I could give them zero stars I would. I ordered a tv and had an appointment for delivery and installation. They rescheduled my delivery 3 different times without even making me aware. I have to constantly be calling to find out what is going on. And what’s worst is everything I call I get representatives outside of the country that cannot help me. At this point I just want a full refund ????
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June 2023 by Marsha Clark
Not helpful at all. Rude. Have to jump through hoops and give unnecessary information to ever talk to someone. They don't let you tell what's wrong - just wanted to remotely take over mt computer.
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December 2022 by Phalline Kloth
Wish they would have a bigger selection to fix phones before iphones .
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December 2022 by Robert Whitmire
Took in Ipad for screen repair. They sent it off, and sent a replacement. We were never told it would be a replacement and not a repair. All data lost. Family pictures and videos gone. Find anyone else you can to repair your stuff.
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November 2022 by Zinira Brown
Too high
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November 2022 by chandra redding
Poor customer service and seemed like the computer tech wanted to argue. Was working alone and kept complaining about things being hectic but no one was in the store. Decided to buy a computer and manager wanted us to check-in up front at queue to get assitance but there was no one in the store!! I see why they are going out of business.
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November 2021 by Tony Prosser
No longer taking phone calls. Worst phone call answering service ever made.
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November 2021 by Alma Espinoza
Great service
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November 2020 by Stephen Jones
At times something happens to my computer and I have been using the Geek Squad to help me.
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November 2019 by Heather Mayeske
After explaining everything to the manager, and showing him a picture of where I wanted my TV mounted, he assured me they could and would do it. They (Christopher and a helper) came in and refused to do the install. They claimed they couldn't do it safely, even though I pulled up OSHA standards and showed them pictures of how it could be safely done, as well as how the previous TV was installed, and they still refused!....So I recommend Telliwall they will come out and actually do the job they are paid to do!
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November 2019 by Dick Jones
They act like the customers are bothering them.
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November 2019 by paul brook
always helpful
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November 2019 by Black Brain Food
Pricey
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November 2018 by T. Wood
I had an issue with my laptop a few days ago and brought it in for some repairs. This is only my second time needing to get my laptop serviced, and I was very nervous - I even posted my thoughts to the GeekSquad subreddit because I wanted to make sure that I wasn't being insane for being so worried. Anyways, today, I got my laptop back and my issue has been resolved and then some! Best Buy as a whole never ceases to amaze me, and it's good to know that the same applies to the GeekSquad as well! Thanks, GeekSquad!
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November 2017 by Lisa Cummings
Brian Casey and Kristen Mitchell were absolutely the best with customer service. Brian answered all my questions and fixed my problem verbally. I will be returning soon to drop off my other computer for repairs/updates soon.
