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January 2024 by Ashley Green
Literally my favorite F21 store in the Atlanta area.
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December 2023 by Briana Cone
I have been shopping at Forever 21 for years & have loved this store, but today changed that for me unfortunately. Their customer service is quite literally trash. Most of the girls at the counter are rude. Walked up to an empty register where two girls were standing and I waited for them to acknowledge me, but they did not. I then said are you guys taking customers? I was honestly puzzled. I could barely even get my question out and they cut me off and immediately said “No ma’am” in a condescending way. Not even two minutes later, they took a customer that was right behind me. That will be my last time going into this store. There is no need to treat people, nonetheless customers, like dirt. If you’re going to hire people that are working at the front with customers, just make sure they’re decent enough.
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December 2023 by REALtalk Renata TV
Didn't notice the item was defective until I got home that night. Tried to take back the very next day and the manager would not do a return or exchange, or even work with me at all. I had original receipt and everything. Nothing was worn. I had bought it the night before . The customer service was horrible. The manager was rude. They do make exceptions for some people, but they pick and choose who they want to help. The item was on sale when I purchased it, so the policy is no refunds or returns. You have to inspect your items thoroughly before purchase. Lesson learned.
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August 2023 by Indy B
Is this store closed for good. Went last Monday and they were open per usual. Went Friday to make a return and the store was not open at 1pm. Only a sign on the door saying "Store Closed". Went back Sunday, same thing? Is this permanent?
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July 2023 by Bri Jones
Worst exchange policy and fitting rooms are not open during the weekdays. Always do returns, NEVER do exchanges if you want your money back , if you choose to return an exchange purchase they will only give you store credit for it. I’m Never shopping at Forever 21 again.
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June 2023 by Faith DeFairia
Fitting room open Friday to Sunday only. COVID has made everyone lazy! They would rather ppl try clothes on in the middle of the floor (exact words from an employee) SMH
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May 2023 by Pooh Wz
Store does not open on time the mall opens at 11:00am they are still not open at 11.10am l saw someone walking around inside and asked if they were open and they ignored me! Will never spend my money here!
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May 2023 by S T
Lovely shop. So many to choose and it had a good section for sale. The stuff at the till was very helpful too.
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April 2023 by Pat Wynn
Enjoyed my shopping experience. Inexpensive pieces!
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February 2023 by Sydnei Turner
Cashier named Natalia was extremely unprofessional and disrespectful. She attempted to prevent me from making a return b/c I wouldn’t provide my email. Extremely weird behavior. I’d like to give her grace b/c she’s child but it wasn’t the first time I witnessed her being rude.
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February 2023 by Leesah Leesah
First let me say I've been shopping with F21 since the 90's. Never expected to recieve great service because the price points were good enough to deal with the lack of engagement. Now F21 has redesigned their merch not to cater to teens. Not a good look for your core customer. $80 for a suit? Who is buying a suit when your team doesn't even greet. I walked the entire store and I had to caught someone to ask them about the new merchandise. Very disappointed F21 I'll be shopping online with Fashionova.
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February 2023 by User1213
That young lady in the front named BREANNA with the glasses, she’s black, with tacky blonde highlights, tacky nails, and greasy dirty looking hair (she needs to invest in a dry shampoo) was so RUDE I asked a simple question about what About MY purchase with MY money and she was so short with me. Like girl how are you in the front acting that nasty! Someone with better energy deserves Her position. What happened to forever 21 hiring pretty people with great style?? After being Rudely being greeted by her I’ve realized they just hire anybody now huh. This place has really gone down I won’t be back shein is better anyways.
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February 2023 by Lisa W
First let me say I've been shopping with F21 since the 90's. Never expected to recieve great service because the price points were good enough to deal with the lack of engagement. Now F21 has redesigned their merch not to cater to teens. Not a good look for your core customer. $80 for a suit? Who is buying a suit when your team doesn't even greet. I walked the entire store and I had to caught someone to ask them about the new merchandise. Very disappointed F21 I'll be shopping online with Fashionova.
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January 2023 by Annie Massey
Why are the fitting rooms always closed? I wanted to try on some pants that were clearance because they’re final sale. I’m not going to buy something that I can’t return if I don’t know if it fits or not
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December 2022 by Solia Jackson
Came to this location for a return got to the Location 7:50 which the store closes at 8 the young lady said they were closed asked for the manager spoke with Glendon Martin said he can’t let me in. They are closed um according to the store and online you guys close at 8 he refused my service asked who the store manager was he said Jennifer very unprofessional and highly disappointed drove from Marietta Ga to this location very very upset and completely disappointed not to mention a waste of time and gas and also a very loyal customer. Horrible Customer Service
