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February 2024 by Lulu Ogyusuto
Process was smooth for pickup and drop off. Will definitely choose them again.
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February 2024 by Jeremy Silas
Great overall customer service as usual! Fast, friendly and always make you feel right at home! Wouldn’t choose any other rental company over them!
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February 2024 by Katelyn
The lady I went to , was just flat out difficult, I showed her my last pay statement and a utility bill with my address on both and for the utility bills she said it can’t say prepay or have a over due balance, like that should matter. You are looking for the address not the amount I pay at my home. Why didn’t I go through that process like that at another enterprise in villa rica. Honey if you see this. Don’t be difficult especially when folks have hard daysP.S she also claimed she was management
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February 2024 by M W
Fairburn has better customer service and car selections. Don’t tell me all you have is a truck or minivan available after I place reservation and tell me there’s nothing else you can do - when you as a customer service rep could’ve referred another location.
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February 2024 by Danny Hamrick
Every time I went; they've done me right.
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February 2024 by Lynn Kelley
They were really great and they answered all my questions that I had and I would be going back to them.
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February 2024 by Tolu Fisayo
Amber and her team mates gave an exceptional customer service. They were just wonderful.
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January 2024 by Dee P.
Customer service was great! Very pleasant staff! The staff was very professional. Had no wait time.
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January 2024 by Tonya Spear
Enterprise customer service people have excellent customer service skills
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January 2024 by aryzan
If you're having to visit this location, ask for Piper! She's super sweet and amazing at her job! Im not sure how many times I've had to rent a car with them but I always have the audacity to be picky in a rough situation and she still tries to do the best she can to accommodate whatever I ask for that day! I really appreciate her patience and gratitude every time I visit this location! I absolutely love her but all of the employees at this location are super nice and I enjoy doing business with them!
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January 2024 by phyllis Bass
Piper at the Hwy.5 douglasville rental is Amazing. She displays a great attitude towards the customers. Very attentive to their needs when picking up and returning the rental. She is truly an asset to your company. A KEEPER!!!
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January 2024 by Scott Kaminski
The facility was woefully understaffed with just one person manning the lobby and one person cleaning cars- and the phone was ringing off the hook. I was informed that they did not have a single vehicle available, nor could they tell me when or even if they would have one. I was told to sit and wait to see if somebody would return a car. After about 45 minutes, a sub-compact car was returned which I was offered but was too small for my family and luggage. They then went down the row of customers waiting for cars until they ultimately found one that it would work for. It really didn’t matter what you reserved. Minutes before closing time I finally received a rental car. While grateful, I was also bothered by knowing that the 4-5 other families that were waiting in line behind me were not going to get the rental car they had reserved. Their vacation plans were altered, if not ruined. Bottom line is that they “Can take the reservation, but cannot hold the reservation”. If you really need that car to get somewhere, you may want to go somewhere else. Enterprise doesn’t really care about their front-line employees or their customers.
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January 2024 by ERIKA WINSTON
I went to Avis first... total TRASH! Then I was picked up by Enterprise and brought to the Douglasville store.I was met by the sweetest young lady named Piper. She had my car and contract ready and I was out the door in minutes. They took excellent care of me!If you ever get a chance to get there, ask for Piper. She's a bright BUBBLY young lady with an infection smile! I just adore her! Great service!Thank you Piper! Merry Christmas ?
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January 2024 by Larry K.
Great job! Car in shop getting repaired and they gave us a car. Where they went above and beyond my wife didn't like it and they gave her another one without any hassle. Much appreciated.
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December 2023 by Craig hodes
Consistently good customer service
