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March 2021 by Anita Davis
We have used this cleaners for 16 years. They provide consistent quality service. I drive from Fayetteville past numerous other cleaners. Custom Care is worth the drive!
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March 2020 by Zach Franks
Five stars due to the fact that this has been the best dry cleaners I've used. I have never had any issues with them and their costs are low compared to many dry cleaners around. Service is always 110% !
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March 2020 by 1dFul Benjamin
They do good work here. I have been coming here since the 1990s. Customer service is consistently good. Reasonable prices to boot.
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March 2019 by Shelly
I have been going to this cleaners for many years and I love this cleaners! They are family oriented and good people! I've never been treated wrong by them. The owner always helps make any issues right if there is a problem. For the review saying the girl that cleans the clothes stinks, as many times as I've been in there, I've never smelled anyone that stinks. 2nd review Don Gibson best advice to give you is to count your pieces before you leave with them and have them write the number on your ticket. For the others saying about the 10 PC special price, you should always know to ask about what the special and discounts details are before leaving. People are always in a hurry and dont bother to ask questions, but will be quick to gripe when knowing they should take the time to check. Every place has stipulations on specials and discounts WHEREVER you go regardless! Anyone should know a dress covers 2 parts of your body, so it counts as 2 pieces. NO BRAINER! I even knew that without asking. Definitely a cleaners to check out first before listening to the negative comments on here.
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March 2019 by Bri Clark
Wonderful place of business! The owner is a very Christian oriented person who employs workers that actually appreciate customers and have great customer service. I would recommend this over ANY cleaners that I've been to!
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March 2019 by sgalways
So the only review on here is a bad one from someone who doesn't even post their name. I can tell you that I have worked at Custom Care for 20 years. The owner is a good, Christian man who bends over backwards and goes above & beyond to make each and every customer happy. I witness this every day and he preaches customer service day in and day out to every employee. He would never "steal" anyone's clothes. We are there to run a business and make money, which means we want you to pick your clothes up & pay for them. We don't want your clothes! We will gladly count the number of items when you drop off if it is requested and we will write it on your pick up ticket and initial it. The number of items can then be counted when you pick up and be verified that it is the same number as at drop off. The reason we cannot be responsible after a customer leaves with their clothes is because someone could be mistaken as to what was brought in and say an item is missing when it is actually in their car or closet or dirty clothes basket. We have two people double checking the orders each day before they are put away for pick up. This is to ensure that the order has the correct items as well as the correct number of items in it. Perhaps the person with the bad review is mistaken about what they left with us, but I can assure you if they complained to the owner then the matter was looked into and handled properly & professionally. He would never leave a complaint unresolved. I hate bad customer service & I would never work for someone who would allow it in their business.Let me add that the 10 piece dry clean special is $28.99, not $29.99. This is not a laundry special. That is why it is called a dry clean special. Laundry is separate. All cleaners count dresses or any garment that covers top & bottom as 2 pieces. This is common knowledge. Overcoats count as 3 pieces. This is due to the fact that they take up the space and/or weight of 2 or 3 garments. There is more than one sign that states *restrictions-inquire within.We have great support of the community. We have, as long term customers, several judges, a number of local business men & women, the former sheriff & his family, the current sheriff & his family, the chief of police, about 90% of the sheriff's department and police department, a number of state troopers, a great number of firemen & paramedics, etc. We appreciate all of our customers.
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March 2018 by Happy Girl (4CORNERS)
TERRIBLE customer service. I was grossly and unethically overcharged for their 10 for $29.99 "special". Apparently some items count as more than one piece,(which is fine) the only problem I have with that is not being told which items count as what until it's time to pay. I ended up with a $70 something dollar bill. RIDICULOUS.I didn't put up a fuss while I was there, I figured there was no need to debate because I needed my clothes either way.Now I will say this, the business owner is not very smart. She just lost a steady customer and multiple referrals for under $40. Do better.
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March 2018 by Jesse Simmons
The girl that cleans the clothes is nasty and she stinks so bad I will never take my clothes there again!
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March 2016 by SAPDG77
They steal your clothes here. Don't go to this local cleaner because they will steal your clothes. If you insist on going to this place....Please be careful because they will not return all of your items. I noticed that I was missing two very expensive items....I returned right back and was told that since I left their was nothing I could do....One of the workers acted like she knew what happened, because she knew who was working that day.....I have lived in Douglasville most of my life and would have never thought a local place would do something like this!!!!Stay far away from this place!!!
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March 2016 by Martin Williams
Never take your clothes here! This is a rip off! They have a special which includes 10 items for $29.99. I brought in less than 10 items and was charged more than $35 for only 7 items. It is common courtesy (customer service) to apply the discount to the patron , especially if some of the items were laundered dress shirts which cost much less than dry cleaning laundered shirts ($1.25 each X 3= $3.75), and 4 dry cleaning maybe $5.00 = $20 that would bring my total to $23.75 while I didn't mind paying the the advertised price of $29.99 for 10 items I couldn't understand how my bill was almost 20% higher than the advertised discount! Such a ripoff I will never visit this location again! As for the previously stated motion of (belief in customer service) this would have bee a perfect time to exercise commonsense and make the adjustment! The associate was very non- shallot with her justification of the up charge. After trying to understand her explanation to no avail and realizing it was a losing battle I left! Trying to extort money from every customer is not the way to do business, which probably explains why this little non automated cleaners, which seams to barely be surviving is practicing these tactics. Like several of the previous reviews I concur RUN FROM THIS PLACE!
