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March 2024 by lien le
I had a terrible experience with ups location . The store hours is from 9-7 , however, the employee came in at 11 am on 2/27/24. She does not have any customer service skills at all. She was on her phone the whole time while ringing me up ( I hope the owner can check the camera and see what I am talking about). I was very irritated about her attitude, so I asked her “ are you the owner?” She said no. I asked her “ is it how to do the customer service here?” She said to you need the email and phone number to file the complaint? I said yes. So, she went to her desk and give the manage business card . I asked her the package receipts, but she forgot to print out one of the receipts. Also, she didn’t not label the package, and I asked her “ so you don’t want to label the package? “ she said I will be here all day, I can do it later. Finally, I ask for her name, but she refused to give it. She said I’m the only one to work here today. The manager will know. It is such a terrible customer service, I felt disrespected and she just doesn’t care about the business. Will she be ok if someone treat her like that? I’m writing this review to let the owner know that his or her business is going down because of this rude , unprofessional employee.
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March 2024 by Ashlie Reid
Worst customer service experience and they have been stealing my packages. They opened my package, cut the label off and stuffed everything in a brown box! The Manager explained that this is Normal, people steal the packages all the time there. This is very unfortunate that we can not trust UPS with or packages. Truly disgusted !!!!
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February 2024 by ohmega vape
I’ve been there eight times and they’ve all been closed. I thought it was just me but I guess they can’t keep it staffed and now I can’t get my mail from my post office box.
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February 2024 by waka flaka
The store is closed
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February 2024 by Jhonny Morales
The store is closed most of the day
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February 2024 by tu nguyen
They are never open, employees gave me an attitude every time they come in.
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February 2024 by Melih Kurt
Horrible customer service by UPS. my delivery is being pushed 3 times already. Not sure what the heck is going on.
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February 2024 by A J
Closed at 3 pm even though the store hours indicated 9 am to 5 pm on Saturday.Closed, again. Monday 1/29/24 10am.
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February 2024 by Rachel Song
The store was closed when I walked in on normal Wednesday at 2pm.
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January 2024 by Melissa Burgess
Closed well before stated hours online and hours posted on the front door.
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December 2023 by Will Koeppen
As many other reviews have noted, this store isn’t always open during its posted hours.I arrived at 10:45 am on a Sunday (hours online and posted in the window say they open at 10 am) but there were no employees and the divider was drawn shut. Another customer was there too, also confused.
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December 2023 by Chintan Malbari
Charges for taping boxes.
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October 2023 by Law
Stop by twice in different weeks and both times they were closed during normal business hours
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October 2023 by Michelle Oakland
Need to update your hours. I just walked in at noon on a Friday and the store was closed off except for the 24/7 package pick up. I was trying to drop off an Amazon return and Google said you were open. Now I have to figure out if there’s a UPS store nearby that’s open and actually has people working. If you’re going to have certain hours for certain services that needs to be reflected. The hours aren’t even posted on the door.
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October 2023 by TakeMeBackToTexas
Closed at 4:30pm. Hours on door outside are blank. Definitely not open till 7.
