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December 2023 by Terrance H.
I also signed up for the unlimited car washes thinking it would only be for one month as there is no message anywhere that the charge would be recurring. I recently checked my bank statements and saw that I have been charged for 3 additional months. Nobody at the car wash is qualified enough to assist and the phone number and website for Zoom Car Wash are all directed to the Wesley Chapel location. I had to dispute these transactions through my bank and still have not received assistance from anyone at this location. Use this car wash at your own risk.
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November 2023 by Craig Prater
Always a good spot to get a quick wash for a good price. Just wish the mat vacuum machine was consistently working. Nice when it is operational. Decent size personal prep area before going through the machine.
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October 2023 by Malcolm Pickett
went here for a simple wash and the car wash busted both of my driver side tires. The manager refused to give his name and I was given a fake name by an employee. In conclusion, I was offered money to not tell or call in to anybody with any real power. this is a terrible business, and I will never spend another dollar here.
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October 2023 by Brenda
Great car wash for the cost. I recommend cleaning your tires at the tire station first for the best results. The guys help with some of the cleaning before you go through by brushing the grill and bumpers. The vacuum is high-powered and cleans up the tiniest dust. I removing your antenna before going through. It just makes sense so that it doesn't get damaged. The car wash cleaned much better than I expected. I might join the monthly club that they offer. It pays for itself in 2 visits. It was a good experience.
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September 2023 by Jason G.
I purchased the unlimited monthly plan for $19.99 in May. It made sense to get 4 car washes in a month vs $10 each. As I were going thru bank statements unbeknownst that the car wash had a reoccurring monthly fee. It is not posted as a subscription nor monthly reoccurring fee. These deceptive business practices are predatorily unfair & unjust. The manager told me yesterday that he know it's not right but not his call. I'm asking to be compensated for these predatorial actions.
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July 2023 by Alyssa S.
Staff is very helpful and works hard. I like the towels and interior cleaning stocked for customers. I drive a distance to use this service. There is plenty of space for you to not have a wait.
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April 2023 by Marcus Harris
The service I had today at this car wash was terrible. The attendant that guides the cars through the car was did not use the scrubber to clean the front and back of the car. The attendant was on his phone the entire time. I said excuse me sir as I was going through and he completely ignored me. I then went to the “supervisor” and he said that it’s nothing that he could do about that and stated that I didn’t stop. Which is not true. He basically blew me off as a customer. This is not good for business. The customer is always right. I will never go to this car was again. The one on candler rd is much better anyways. I am disappointed smh.Services: Polishing
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April 2023 by Shawn Morris
This place was convenient, there was even an attendant to help with choosing from the screen entering the car wash.Service was seamless, and after washing your car, there are free suctioning devices to use on your own or you can opt to pull into the full service area for a squeaky, clean, clean .I do say that there should be some complementary air fresheners to spray in your car as well after the car wash.
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January 2023 by Adham
RUDE ATTENDANTS, WON'T GO HERE AGAIN.I usually get a car wash here once or twice a month. Also they have complementary vaccums.It was raining today and i had some chips on my floor to vaccum, pulled into an open vaccuum lane. The attendant came to me and said you can't vaccum without a wash. It was literally raining and my car was already clean from last week's carwash. Terrible experience. I said thank you and left, you can't argue with rude customer service.
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November 2022 by Kendre N.
DO NOT GO HERE! HORRIBLE CUSTOMER SERVICE. If I could rate them negative 100 stars I would. This business is trash, the staff are misogynistic and condescending. Take your money elsewhere.
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November 2022 by Carrie W
Just recently moved into the neighborhood and I have got to express my gratitude to the manager and the car wash for helping me out during my first visit. I had some difficulty choosing which option would work best for me and he explained each wash package option and kindly guided me to choose the best wash package. He was very polite and understanding I needed assistance with entering the car wash tunnel which the workers patiently helped me drive up to the entrance of the tunnel.The car wash tunnel did an amazing job cleaning the outside of my car and the big dryer removed all of the water residue off the surface. There are plenty of vacuums that are all self service which had very nice suction power. One of the workers came by to offer assistance as well!!!Everyone was very polite and helpful. I Had a wonderful experience at the Aqua Splash car wash and in future visits I will consider the package option for monthly washes the manager informed me to take advantage of. Thank you very much for the wonderful experience and being so kind!!!Services: Auto detailing
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November 2022 by Emily
My new go to car wash!!!Car washes near me have been lacking customer service and quality in the finished product. On top of that the workers harass for tips so I've decided to stop in at this car wash on my way to work which works very well for me!!!There was a bit of line but they have two entrances which helped with the flow of traffic into the wash. The younger attendant who assisted me with my wash was very good. Scrubbed the front, back bumper and my windshield which had accumulated some fall debris.Very easy for me to get in and out of this car wash unlike the car washes near my apartment. There were a lot of vacant vacuum stalls so I did not have to crowd in between two cars which ultimately topped it off for me. It was a quick and pleasant car wash.I will for sure stop by when I need service on my way to work.Services: Car waxing
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October 2022 by Karen F.
If I could give negative 5 stars I would. Do not, I repeat, do not go here to get your car washed if you want to avoid damaging your property!!! I went to get my car washed this afternoon. The line for the wash was pretty long, so as I sat and watched other customers go into the bay area, I noticed how irate the guy was who guides you into the car wash and throws a little dirty soap on the front and back of your car. I noticed he seemed frustrated with the drivers as they attempted to follow his left, right, STOP, backup, left, right instructions. I thought, hhmm, it's never taken all of this for people to drive into the car wash, then I noticed that the part on the ground that guides your tire in, was broken and the guy was trying to hold the piece together with his foot! When my turn came to go in (line was too long and I couldn't back up to get out of line) he started his crazy instructions again, then began screaming STOP!!! Your tire is on top of the bar!!! I rolled down my window and asked him to have the people behind me back up so that I could get out of there, as I knew then it would be dangerous to proceed with sending my car through. He ignored my request and continued to scream and shout, so another person who worked there came over and calmly said you are fine ma'am, just put your car in neutral and take your foot off the brake. Luckily, I was able to get my car through there without any damage, but I am sure that was pure good luck. The car wash is in disrepair and they should not be accepting cars until they get the machine repaired. Enter at your own risk.....
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October 2022 by Karen Webb-Smith
DO NOT GO HERE! I went to get a simple car wash. After going through the car wash I got out to vacuum my car and noticed my rear windshield wiper was hanging off and actually broke. I went to the guy that worked there and asked him who the manager was and he pointed to the guy in front of him. I then went to that guy and explained that I just went through the car wash and my windshield wiper is now broke. He replied back to me and says, “It’s not our fault you have to ask for tape.” I said to him that everywhere I have gone always tape down my windshield wiper right off. Since when do you NOW ask for tape before you do it? He didn’t reply so I asked him for his name and he refused to disclose. Listen folks the customer service is garbage here and until we stop going to it and they loose business and ultimately close down they will continue to not care about your expensive vehicle. I wasn’t asking him to pay for a windshield wiper but he could have apologized and maybe even offered to contribute to a new one or gave me my $10 back for the car wash. Just awful. I’ll never go back and neither will my family. We all have nice vehicles that we will not visit a business that doesn’t value their customers.
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October 2022 by Canvas Pilot
Do not go here they do not care about the safety of your car. Went in with my bf to get a simple car wash as we were going through we heard a noise on the front end of the driver side. We could feel the tire was stuck in the pull that they use to easy the car through. When we told them about it the manager Todd said he just worked there and shrugged not one once of empathy. Then referred us to a sign that said use the carwash at your own risk basically. We weren't asking them to buy us tire but a slither of good communication or pretending to care would've went a long way. He even told us his manager Justin rarely answered the phone so we were just left to fend for ourselves. Terrible management and service. As they say go at your own risk.
