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January 2024 by byardjr
I brought a bag of papers to be shredded with a 5 lbs Free coupon but was told it was a minimum of 10 lbs to use the coupon. I said it says that nowhere on the coupon. I was given the discount but make sure you read the coupons before trying to use them. Otherwise you might be given false info .
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January 2024 by Melissa Kelly
I warned the clerk that I had problems myself trying to fax my document, saying that the paper was too light and the pages would tend to stick together and that she might need to put a finger between the sheets. She just blew me off., when in fact it took her four times to get it through completely. It was only on the last attempt that she had someone stand there and help it complete. There was also some right behind me that also needed faxing. After they started, I leaned over to the lady to tell to go to another store next time as it was much cheaper and told her the price - $2.99/page. Both hers and mine were 12 pages and going to an 800 number. She immediately told them to stop as she said that she could not afford that. No one had told her the price. Because it had just finished, they told her that she still owed it and got into an argument with a room full of customers. Not pretty.
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December 2023 by Janis Edwards
I had superior service here, a week before Christmas. Staff was efficient, able to multi task, and served with smiles. Lines moved. They handled a return and packed gifts to be shipped for me. While I waited, others printed labels, made copies and dropped off boxes to be shipped. Great job!
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December 2023 by Eugene Y
Very nice UPS store, undoubtedly the best in Decatur. A few teams have changed since 2020, but the current team is exceptional. Tori and her team are true professionals who genuinely care about what they are doing.
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December 2023 by M A
Tori is great! Kind, informed, very resourceful and professional all in one. UPS is lucky to have someone of her caliber.
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November 2023 by Qbee Q
If you want meet Evil go to this store ,The employee who claimed herself a manager( Tori) is extremely Rude , she yelled at customers for a simple question, very disrespectful shame on Ups, I will never use ups again.
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October 2023 by Clarice L.
Wonderful customer service as usual! You won't regret coming here. The services are on point.
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August 2023 by Tanner Cummings
Trying to do a simple Amazon return. I asked to use some tap to seal and tape two small boxes together…. I was told I need to buy tape…. It was going to be approximately 4 feet of tape.I have been building and running my e-commerce company for years now, I’m expertly versed in how to conduct good customer service… this was not an example of good customer service. UPS needs to get the leadership at this location in check, nickel and diming people is a one way trip to a one star review in my book.
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July 2023 by Hmb X.
This place is so lame, they forwarded their phone service to UPS' 800 number. I just called to see if they were open since the last few times I visited, someone decided that 11a and 2p were good times to take a shit break while leaving the door WIDE open. I recommend using the location at 2107 N.Decatur Rd. Their people are friendly and the store is open when they say it is.
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July 2023 by Kara T.
I went to this location today because I needed some paperwork notarized. I have COPD and did not find a handicapped spot near the door so I had to walk a little way. When I got inside, I got dizzy and needed some help. The super nice young lady working behind the counter offered me water and asked if I needed to sit and brought her chair from behind the counter for me to use. By far the best customer service I've ever received and a reminder that some people still know how to be kind. Thank you!
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July 2023 by Bruce K.
A quick and easy stop to return a package today. Friendly service and they could see that our package was ready so the clerk pulled us out of the queue and took care of it in an instant. Hey, we didn't cut the line!It happened so quickly that I didn't even manage to get any interior pictures. I'm a UPS store fan!
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July 2023 by Bruce K.
A quick and easy stop to return a package today. Friendly service and they could see that our package was ready so the clerk pulled us out of the queue and took care of it in an instant. Hey, we didn't cut the line!It happened so quickly that I didn't even manage to get any interior pictures. I'm a UPS store fan![Review 20041 overall - 641 in Georgia - 1016 of 2023.]
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July 2023 by L'Mika K.
I would never use this store again EVER! I shipped my Amazon returns (3 items) off from this location on June 27, 2023 at around 2:15pm.. which is way before business hours closed. I returned on Thursday, and they said my items had been shipped off by now and they can't control what goes on with Amazon. I've returned many items in my time due to not fitting correctly, etc. and it's never took this longer, even more than a few hours to update within the systems. It now now July 2, 2023 and my items are JUST NOW being inputted in the system as being received, after a total of 6 days! Which is ridiculous. I would just return my items to Whole Foods or the AMAZON store before using them again.UPDATE : still haven't received my refund from Amazon because the package issued with UPS store. It's July 8, 2023. I returned something to another return zone for Amazon ( at Whole Foods ) and received my refund within a hour. NEVER AGAIN
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June 2023 by Truth Will rise
This black woman has a very negative evil spirit to her do not stop there unless they fire her I was having a wonderful day and she splashed me with some of her negative energy I had to hurry up and go to my wife and soak some of her amazing energy
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June 2023 by Irina Araujo
STAY AWAY! This place used to be OK, but it's now the worst UPS store I"ve ever experienced. There's one clerk there that appears to be "in charge" who has the worst attitude. She appeard to be annoyed with me because I did not have my package labeled and ready to ship, but this has never been issue at this or other UPS stores. I had all the information ready in a piece of paper, which I handed over to the clerk. She quoted me outrageous charges for shipping to Florida, so I decided to try some other place. She then wanted to charge me more for a small plastic envelope than what it was on the sticker. She became extremely rude and told me to stop "acting smart" when I told her that the correct price was on the sticker. When I asked her to give me her name, she said she would give it to me "outside" as she walks out with her pack of cigarettes. The name on her tag read Terri" The other clerks there at the time were very young and one appeared to be afraid of her and embarrassed. He apologized to me and was very respectful.I went to the post office on the same road and the 2nd day cost there was $12 with insurance and the customer service there was outstanding! Terri quoted me $89!!! I will never return to this place.
