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October 2024 by L Wills
They were very welcoming, courteous, prompt, kind, and helpful. The employee who helped me did an awesome job.
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September 2024 by Pamela Pryor
Top shelf. Customer service, product availability, consistency of service delivery, universality of positivity across associates—all 5-star. They could teach the class!
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July 2024 by Jordan Nataé
The swiftness & kindness was GREAT! I had over 20 packages to send to multiple addresses and the worker was not only patient with me but was also swift & had her ears wide open to make sure every address was correct! I’m really grateful that there wasn’t any rush and all the other workers didn’t seem annoyed by my packages and continued working the other costumers. From what I could see, they all do their best to get everyone who comes in, in and out as quickly, efficiently, and as effortlessly as possible. And I appreciate that.
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May 2024 by Clover Mathis
Prompt service by customer-friendly employee.
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April 2024 by Joycelin Campbell
Ms. Tori & Kemiyah was extremely helpful & professional. They answered all of my questions and gave impeccable service!
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March 2024 by Nikki M
I was at your store yesterday afternoon. I will say I had a lot of things to return to Amazon, but I did my best to keep it as organized as possible. Apparently the woman working behind the counter either was annoyed I had so much or just was annoyed of my presence in general. Either way, it glaringly showed. If it was not a UPS that I have been going to for 20 years, I would not step one more foot in there when I see her. I felt like I was inconveniencing her by making her work. If I have to wait for the other woman to be available next time, I will. Horrible attitude!
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March 2024 by Christopher Kuhstoss
The nice service rep let me use an old box for my return to save me a few bucks. She didn't have to do that. Much appreciated!
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March 2024 by Arthur Ratliff
The store itself is convenient and well-equipped. We visited on Saturday, February 10. The lady working there was eating her breakfast at the front counter. She seemed annoyed that we interrupted her. She was surly and brisk with us and other customers. Upon leaving, we asked for the expected delivery date. She replied “didn’t you read the notice before you signed?” We might go to another UPS store in the future but certainly not that one.
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March 2024 by Richelle TZ
Been here twice for notary services. Easy and smooth process both times.
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February 2024 by Cyprian Ozigbo
Because UPS is my favorite delivery option.
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February 2024 by Chinmay Parab
Excellent super fast service by one women army ‘Cree’.
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January 2024 by byardjr
I brought a bag of papers to be shredded with a 5 lbs Free coupon but was told it was a minimum of 10 lbs to use the coupon. I said it says that nowhere on the coupon. I was given the discount but make sure you read the coupons before trying to use them. Otherwise you might be given false info .
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January 2024 by Melissa Kelly
I warned the clerk that I had problems myself trying to fax my document, saying that the paper was too light and the pages would tend to stick together and that she might need to put a finger between the sheets. She just blew me off., when in fact it took her four times to get it through completely. It was only on the last attempt that she had someone stand there and help it complete. There was also some right behind me that also needed faxing. After they started, I leaned over to the lady to tell to go to another store next time as it was much cheaper and told her the price - $2.99/page. Both hers and mine were 12 pages and going to an 800 number. She immediately told them to stop as she said that she could not afford that. No one had told her the price. Because it had just finished, they told her that she still owed it and got into an argument with a room full of customers. Not pretty.
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December 2023 by Janis Edwards
I had superior service here, a week before Christmas. Staff was efficient, able to multi task, and served with smiles. Lines moved. They handled a return and packed gifts to be shipped for me. While I waited, others printed labels, made copies and dropped off boxes to be shipped. Great job!
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December 2023 by Eugene Y
Very nice UPS store, undoubtedly the best in Decatur. A few teams have changed since 2020, but the current team is exceptional. Tori and her team are true professionals who genuinely care about what they are doing.
