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February 2024 by Trusha Asher
Rox Jewlers is a great jewelry shop with good customer service and jewelry options! My best friend and I got matching permanent bracelets from Rox Jewelers last April and had a great experience.It was spring break so of course we spent the whole break together. We’ve been friends pretty much since we were babies, and what better way to celebrate us than to get matching bracelets. Permanent bracelets to be exact. I googled permanent bracelets in google and had a lot of options come up. I came across Rox Jewlers in Decatur, Ga. I went on their website, which looked so pretty I immediately booked an appointment for us.The day of the original appointment, we unexpectedly had such a busy day. Because of which I had to call and reschedule the time multiple times; thinking we would not be able to make it on time. Despite the frequent time changes, the staff was very patient and kind. They gave me all the available times for that day.When my friend and I went in to the boutique, and even though it was small, it was very cute. Upon walking in we were kindly greeted. We had two people ahead of us, so we had to wait until they checked out. While my friend and I were waiting, I walked around looking at all their jewelry. They had a very pretty collection of all kinds of jewelry you could imagine! Not to mention they also make custom pieces upon request.When it was our turn, one of their staff members came out and we were seated in this little corner where they had their setup for the permanent jewelry. She brought out their selection of all the chains for the permanent bracelet options and told us to pick the one we wanted. They had gold, silver, gold and silver, and rose gold. Although their options for the rose gold were very few compared to their selection in gold and silver. My best friend is a gold girly, and I used to be a silver girly. Because of which we were so indecisive about which one we should get. She had picked out a gold chain and I had a silver one I wanted. After a few minutes of debate, the lady suggested how we could get their chain that has both gold and silver. But we didn’t really like the design of that chain, and because she was so friendly it was easy to be able to tell her honestly. After a few more minutes of debated we finally picked a gold Cuban link chain that both my friend and I liked.My friend went first, and we were both given these black glasses that she said were to protect our eyes from their zapping machine. I guess the lady saw how my friend and I looked confused and hesitant when taking the glasses, so she proceeded to inform us the glasses are not a must to wear as the laser is very small and does not reach the eye. But as a precaution, they provide it. My friend put on the glasses and set out her hand. The lady then measured the chain on her wrist and asked my friend how tight or loose she would like it. Once my friend picked the size, the lady cut the chain and brought out the zapping machine. During this whole process the kind lady was guiding us along the steps and explaining to us what she was doing. She connected the chain on my friend's length with a little gold jump ring: basically, a small circle you can clasp your jewelry on. She then placed like a small cloth on the wrist underneath the chain and simply lasered the jump ring where it opens from. And it was all done! She did the same for me and we were done in literally five minutes! The manager came after we were done and asked if she could take a picture of us for their website, which we let her. After that all we did was pay and leave.It was a very quick and fun process, not to mention the shop is very cute and fun to look around their cute pieces! Not a lot of places in Atlanta have permanent jewelry, so I was glad to find them!
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February 2024 by John Blackmon
Took my college ring to get the size increased. They did an excellent job. Very happy with the result.
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February 2024 by Alexander Turner
All three ladies were extremely kind, helpful, and informative. They are personable and I would rate the experience a 10/10.
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February 2024 by Gwen Teate
Staff always friendly and courteous. Very helpful too
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February 2024 by Ms Rebecca
I had a great experience at Rox jewlers.I wanted to customize a necklace and they were very helpful and creative. So. I took another piece to them for updating. I found a great jewelry store in Rox!
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January 2024 by Kelley Ellis
Have used them for two repairs. Good job on fragile gold bracelet, great job on quickly repairing a necklace for an out of town wedding. Thanks ladies.
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January 2024 by Julie Coleman
We’ve used ROX since they opened! Wonderful people and great service. I’ve had several pieces of exquisite jewelry created at ROX and my husband surprised me with the most beautiful ring for my birthday! Love ROX!
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January 2024 by Karen Leff
Great customer service. It’s nice having a full service locally owned jeweler in my neighborhood. Their unique designs and custom designed pieces are stylish and beautiful.
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January 2024 by Elizabeth S. Freehof
An excellent place to get that special gift or a needed repair to something you already love! Personalized care from the owner and designer really make this place ahead of all others.
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January 2024 by Michael Robinowitz
jenniferhelped me with everything including anxiety, Seriously.Has become a friend I (think),She does have 1 addiction ;to chocolate but not a problem. Only a few bucks/ week,
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December 2023 by Jonathan Craig
My fiancée and I came to Rox Jewelers to have a custom ring made using family gemstones. The staff was incredibly kind, and helped us bring our design concept to reality. Through the process we were shown CAD concept designs, and we also came in to try on a wax mold of the finished design before it was cast. The final product was everything we had hoped for, and will be a family treasure for years to come!
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December 2023 by Elyse Sharfman
Rox jewelers are the best. Last year Jennifer designed a beautiful ring out of stones from different pieces I had and it’s exquisite! They have the most beautiful pieces.
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December 2023 by Katie Hamilton
Me and my friends had such a wonderful experience here! The Endless Bracelet bar is SO COOL. I love the bracelet I got and the staff here are so friendly and wonderful! (The black and gold bracelet was the bracelet I received at Rox Jewelers) :)
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November 2023 by Kimberley Freeman
Special boutique jewellery store with very knowledgeable kindly folks. I took a clock in to be fixed and despite it being months before I could get back to pick it up, they they did not bug me and were so very nice when I did go get it. And what gorgeous special pieces of jewellery I saw in their cases. Very impressed. Will be back.
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November 2023 by Cindy Stein
I had another great experience with Rox Jewelers. I special ordered a pearl necklace “add-a-pearl” starter for my granddaughter. Jennifer was very helpful with advising me and quickly ordered the necklace and it is perfect!! Great neighborhood jewelry store!!
