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January 2024 by Miss Lady
ATM never works. Ridiculous!
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May 2023 by Dee Reid
Maylene was customer friendly, helpful, polite nd thoughtful. My experience with this branch has always been an inviting space for me, ranking them high.
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November 2022 by Tanisita Bell
If I could've gave this location no stars I would have. The branch manager have Teeeeerrible customer service he doesn't have any since of urgency at all!! I arrived at this location and sit down and waited for almost an hour just for him to keep pushing the time back. Then after that he suggested me going to another location STAY AWAY FROM THIS LOCATION the manager don't care!!!
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October 2021 by Nicole Vic
So slow! Drive thru should be faster by now. If we can't go in find a way to speed up the process You ever been in line like what the heck is that person ahead of you doing?!!!!. It's not the customer it's the teller. SLOW! I like the bank and the online portal, and pre covid I think they did okay. Post covid SUCKS
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August 2021 by Madeline D.
Great Experience the few times I've been inside the bank. Excellent customer service!
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March 2021 by Nicole Vickers
So slow! Drive thru should be faster by now. If we can't go in find a way to speed up the process You ever been in line like what the heck is that person ahead of you doing?!!!!. It's not the customer it's the teller. SLOW! I like the bank and the online portal, and pre covid I think they did okay. Post covid SUCKS
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December 2020 by Jaé Sinkfield
I think you get what you give. My experience was great. I came to this branch today. I was running late for my appointment, so I went on and rescheduled. However, I walked in thinking I could still process a normal teller transaction. I was incorrect, yet, they still allowed me to keep my previously scheduled appointment. LaLa saw that I was on the list and was more than willing to help. Arthur, the branch manager was attentive and assisted me every step of the way. Thank you both for all you do and being here through these times. It’s much appreciated.
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November 2020 by Gary W.
Do not bank here. The worst customer service ever. Not consistent on policies and do not recognize loyal customers. I'm pulling my money and you should too!
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September 2020 by Danny A.
Incredibly slow branch - you’ll find yourself waiting unnecessarily just because tellers are really inefficient. I’d avoid this branch at all costs!
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April 2020 by Tracee Goodman
I have been a PNC customer for about 5 years and never had an issue until the Wesley Chapel branch became the one that I used. The lady in the middle cube is rude and unhelpful.
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March 2020 by Chris Scott
PNC, this location needs more bankers. No one has time to spend the entire day waiting to open a bank account.Also, bankers so try to hurry old customers up. Grandma need to do what she came to do and move along. All the side conversations are not needed.
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December 2019 by Marcus A.
The slowest service I have EVER encountered at a bank. Went in to grab an ATM card, 20 minutes later walked out with no card and no service. Back to Navy Federal I go.
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November 2019 by Monica Scott
I have been a loyal customer with PNC for over 5 years. I even had my children open accounts. This branch used to be helpful but today I called because someone hacked my account and when I asked for assistance, Arther, just pushed me off to the call center with no regards of the importance of the concern that I was having. Someone is hacking one of my accounts and this is not the first time. In situations like these, you would think a bank representative will be more assisting. I am closing all of my children accounts with PNC.
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September 2019 by Lucas Van Dyke
This Branch Often Never Answers their phones. They put all their Desk Phones on Silent and choose to never answer them when they blink red with a caller. I have tried Calling them while standing in their lobby and watched the whole office Phones Blink Red for 10 minutes while no one chose to answer their desk phone.
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August 2019 by BigBank Hank
No one ever answers the phone, can't get a business account appt to save my life...
