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December 2023 by Debra N.
My groomer was excellent, as always! The person that checked me in, (David) not so much. He was rude and belligerent, booked me for the wrong service and insisted that I pay for it.
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December 2023 by Steven D.
I have a cat that I love more than some of my family members. He gets the best food and pets. I don't have a dog. Petco is ok. The prices are higher than PetSupermarket but I tend to avoid both places because the convince of Publix a few doors down or the online monster that is Chewy.com So why would you choose Petco over Publix or online for basic food? I don't know honestly. Maybe if you have specific groom needs or your pet requires a special food. Publix probably has the brand of basic cat food you want. Would I come here again? Yes, but only for a toy for the cat's birthday but it doesn't matter because he'll just end up playing with the empty box instead.
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September 2023 by Janet W.
I placed an online pick-up on thei Petco website as it allowed me to save 15% off $50 purchase or more. They sent an email when my order was ready, I waited briefly, before Alexander, the staff member at the front register, assisted me with carrying 80 pounds of cat litter to my car. I appreciate a friendly customer service, as well as the discount using the online ordering system. It was very easy to use, and quite affordable! I highly recommend the online service as well as the store pick up at this location.
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July 2023 by Marie S.
I love love love Petco. I love the rewards program. Vital care ( I think the name recently changed ) I save every month on the 15 dollars I get back for each dog. I love how I am grandfathered in for nails and teeth for my dogs . While I was in Atlanta a few weeks ago I called in to complain about the Mansfield store in MA. I love that store but I was shocked when they black listed my little Gracie from getting her nails and teeth done. I understand that Gracie gets jumpy and squirms around but the manager for the salon was not willing to work with me. Jen the dog trainer is awesome as is Susan and one girl I don't remember her name but I love how helpful she is to me . I have her name written down some where ( it is a very different name.) and the Vet. Dr. Ash is a blessing from above but the grooming department could be more compassionate. I now take Gracie to Foxboro , MA at Patriot Place for nails and teeth but my heart is in Mansfield where the employees are so wonderful. I hope when I called in my complaint there was some follow up. When they told me Gracie couldn't go there any more I felt so rejected that they would work with me. Such as do a few nails over a weeks time until she got used to it. I was embarrassed and yet the Foxboro store ( who does not charge a fee for materials) as they call it was willing to take here weekly to work with me. When I told one of the girls I had Vital Care her answer was "well call and cancel it." Which is ironic because I tell every person I can in the store about how wonderful the program is and so worth the money. The last person to trim Gracie's nail there was in training and had some experience with Jack Russell's told me that when she finished her training she would take her. But yet the woman I last spoke to who rudely told me that they no longer allowed Gracie there told me the girl shouldn't have told me that. This was all done in the front of the store and not at at all quietly. That was why I was embarrassed and left the store crying! But for the rest of the Mansfield store, I say thank you and the Vet. department for accepting Gracie and always have a kind word!!!
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July 2023 by Tammy B.
I signed up for a puppy class that was scheduled to start on Sunday, July 2. We arrived at the store early and announce that we were there for our pet training. The clerk kind of smirked and said that Tam was no longer there and had not been for a while. I signed up online. I even got an reminder by email stating that I had signed up for the class and just let me know the details imagine or surprise when we get there and there's no dog trainer in that location I'm furious, does Petco not have the wherewithal to reach out to customers and let them know their classes have been canceled. The classes are still listed on the website. So now I have to wait for three days to get my refund back, they certainly took my money fast enough when I signed up, and find a new class for my puppy. This is certainly not a professional way to do business. I wouldn't recommend Petco pet training to anyone anymore.
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April 2023 by Bobbie W B.
Tam did a great job training our puppy and, more importantly, training my husband and me, in all the basic skills - loose-leash walking, stay, wait, sit, leave it, and more. She was focused, knowledgeable, and patient, and clearly a natural with dogs. Thanks to Tam and Petco for a great experience!
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April 2023 by Maddie B.
Would highly recommend Tam for all of your training needs! Tam emphasizes a positive, relationship-based approach that made our little Otis excited to practice his skills. Thank you, Tam!
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March 2023 by Shithammer E.
Outstanding Dog Training from Tam. I've had dogs for 30 years, but taking Hank to Puppy Training with Tam got him further and faster than I could have done on my own. Shes a natural trainer and SME who can manage a class with aplomb. This is where you should go.
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June 2022 by Stacey W.
Alexis was super helpful! I'm a first time pet owner with a 8 week old puppy and I'm still trying to get everything he needs, like a carrier for pet visits. This Petco had everything I was looking for and the associate Alexis helped with my curbside order. She was very sweet and answered questions for me. Great first impression of this location, will be back!