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February 2024 by Douglas Williams
Go to this Metro by T-Mobile fir excellent customer service!
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October 2023 by Michaelin Fairley
Horrible customer service
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May 2023 by Google user
I payed my phone bill, and it got turnt right back off the next day AFTER I PAYED IT AND GOT CONFIRMATION THAT I PAYED IT. NOW BOBODY IS ANSWERING THE PHONE
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May 2023 by Angel Collins
I payed my phone bill, and it got turnt right back off the next day AFTER I PAYED IT AND GOT CONFIRMATION THAT I PAYED IT. NOW BOBODY IS ANSWERING THE PHONE
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September 2022 by Blacc Mars
Told me I was doing something wrong when in fact the phone wouldn't support the app
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March 2022 by Dee Jack
Best service of my life at a metro PCs store. Went in at night hoping for great service and I got it!!! Going in today just to buy a speaker!!!!
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December 2021 by Kai D.
I am delighted that I finally was able to purchase a new phone on this day! There were maybe 3-4 ppl that was in front of me. But the wait was only maybe 10-15mins. The associates did wear masks and kept respectful distances. They were friendly, able to multitask sufficiently and patiently answered all my concerns. My sales rep. Was Samantha. She was through with my initial meet to the end of the sale. I recommend her because she was the only one that helped. Shout out to the Store Manager listening and being supportive for both me and her. I will recommend this Tmobile because you are in and out in a reasonable time. Also they do actively listen to your concerns about your account. When I am on this side of town, I will stop by if I have any phone/account concerns. The only thing I wished they had were kiosks to pay your phone bill. Other than that Keep it up the Good Work Tmobile Store #9031!
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September 2021 by Bayyinah Bahar
The staff has been kind and helpful to me for the more than 7 years of service I've received. Thank you to the consistent service at the Flat Shoals cite.
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April 2021 by Yoseba Beckles
They have really good staff and they got us in and out in less than an hour. Shoutout April and Dre??
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March 2021 by LILA GUNN
April was Awesome i loved her Vibe i was in and out no issues i would definitely go back here Thank You April☺☺☺
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November 2020 by Eli Moon
Sold me a iPhone 7 got home and couldn’t make nor receive phone calls...went back to store and salesperson didn’t know how to get the phone to work...why even sell the phone and you had no knowledge of how to even use it or get it to work
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October 2020 by Fil Gardner
Service representatives knowledgeable of product
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September 2020 by Karo R.
Upgrade to an iPhone 11. The young men that work at these locations need to do better, I went to two location and at both locations in Decatur I encountered young men acting as if we NEEDED them..... yes- we need you to do the job you are being paid to do, people spend their money with T-mobile and expect to be spoken to with respect. Young men being impatient and disrespectful.
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May 2020 by Rashi Sosa
Sales reps Ahmad actually only knows the Metro script. Customer service at this location is lacking. I recommend choosing a CORPORATE store when dealing with this franchise. Service is bad and the iPhone 7 is trash on a trash network. The little guys are just Money grabbers with no KNOWLEDGE of corporate small print.
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October 2019 by qandisa arts
This store use to have a pretty friendly staff. They've since hired this disrespectful young boy with locs who acts as if you're disturbing him when I come in to pay my monthly bill. Never ever parts his lips to say "hi", or "thank you" or even how much change he's giving you back. It's annoying to be honest. I will go to another location instead of contributing to his paycheck at this location. Customer service skills suck at this location now.
