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December 2023 by Neil J.
This store remains horrible. Pharmacy lied about their drive through window being broken during the pandemic. I called around and all the Kroger pharmacies mystifyingly has "broken" drive through windows when we needed it most. They lied to me about prescriptions. Then they claimed I cursed at them (I don't mind admitting when I do!) and banned me, but just from this one store as I was complaining to Pharmacy Board! LOLOL. The Toco hills staff are far better and remain so though I'm not asking for advice, information etc...jyst count the pills process the insurance correctly and let me get out. This store also CONSTANTLY has workers who are either stupid, don't care, or both. Management admits they can't get workers and in fairness this area's stores all have problems. Constant filth in the aisles and saw cockroaches at the checkout...but they didn't care. Called corporate and they said someone would contact me. Never did. For delivery or pickup items often expired or will in a day or two...so check items before leaving if you choose shipping that way. They're careless with temperatures in refrigerated cases and I once saw a pack of chicken in the freezer with bagged ice for sake. Told an employee and they did nothing. If it isn't sealed don't buy it here. Yes you may pay more at Publix or other nearby (less than a mile away) stores (Sprouts, Aldi, Publix, DeKalb Farmer's market etc.). Seriously consider going to one of these. This store is literally a health hazard and I am now calling the health department as they won't fix it themselves (at the store or corporate level). And for attorneys...this is a slip/fall dream for you. As I said they constantly have aisles with spills that have obviously been there for hours. And accepting Apple pay is hardly a testament to the quality of staff or quality or safety of products. Oh and produce us routinely bad with insufficient sake items or only damaged nasty sale items left. Just a mess.
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November 2023 by Amaris D.
Not enough workers. LONG customer service line. Also store seems to crowded with items. For a kroger, it was hard to maneuver the cart through the stuff. Prices are also not much better than Publix currently.
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August 2023 by Hmb X.
These people are insufferable! After all the money we poured into this store pre and post pandemic...they never know basic information and when asked a question, they will never respond "I don't know but let me help you find an answer"
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August 2023 by Kim Whatley
Went to buy peach pass was quick and easy. Team member was very friendly.
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August 2023 by Bob H.
My Wife and I visited this Kroger this afternoon and they only had one checkout open and it took my Wife about 30 minutes to check out. While waiting a Kroger employee was very rude to me for sitting down in the front of the store. I am handicapped with a bad ankle and congestive heart failure and unable to stand for 30 minutes. I then moved to a handicapped scooter and the security guard was testy with me until I showed him that the battery was so dead that it would not move. It is awful to only have one check out open on a Frriday afternoon. We do not use self service check outs but they also had very long lines. If we are going to give them our hard earned money they could at least keep enough cashiers to take our money. Awful experience.
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July 2023 by Chrissy W.
If I could give it 0 stars or negative stars I would. Quit going here to shop years ago and now go in once a year to use tag renewal machine. And every year I remember why I quit shopping here. The tag machine line was about 12 people long so I thought I'll grab some groceries and see if the line moves. I picked up a bag of pancake mix and it was covered in syrup that got all over me. So here I am in the Publix parking lot where I should have gone and will renew my car tag online when I get home.
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June 2023 by Isabel L.
Kroger now has Apple Pay!!! Let's go Kroger! This is actually one of the nicest Krogers I've seen in a long time. I usually do my shopping at the Dekalb farmers market, Whole Foods or Publix. This is because most Krogers have issues with shelf food safety and the quality of their animal protein & produce departments. These guys have it figured out. The store is immaculate every time I come. I believe this is because of the hourly intercom announcement made for the employees to straighten and clean their sections. Wow! The meat and seafood department does not have an odor and the produce is delicious. They also have a really good Starbies inside this location! Staff is always friendly and the pharmacy refills prescriptions quick. Great job Kroger! Love it here!
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June 2023 by Adriene D.
Had the worst experience with a manager Marcia. Managers should be the epitome of good customer service yet my experience with her was worse than why I asked to speak with a manager in the first place. And she was was not apologetic at all and not concerned that I was going to call the corporate office about my horrible experience. Maybe my )1,000-$1,500 a month does not matter to Marcia.
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February 2023 by Mrs. S.
Customer service gets worse and worse at this location. Unfortunately my husband and mother had an experience that was distasteful, so we will not return. Thank you Kroger employees and manager for helping me prove to them why I am totally TEAM PUBLIX!!!
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January 2023 by Lena A.
Why did I come here Monday with my son. I came to self checkout and had an uncomfortable experience with a rude and racist employee. I had a bottle of wine in my cart needed my ID to ring it up. She took my id and scanned it. But when it came to this white man pictured here she only looked at his id DID NOT SCAN IT LIKE SHE DID WITH MINE. Why I wondered.. but I'm sure I know why. This lady is disgusting and this is the second time I have complained about her rude ass!
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January 2023 by Darren H.
I have to drop my ratings down a star because this location will not get enough workers at the checkout lines. You would think if people are willing to come into your store and give you money you would want to accommodate your customers as much as possible. big fail here.
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December 2022 by Thomas M.
Always a line of 30 people for self check out. No staff in hand to check out and they really don't care. Better to go to oublic where they are staffed and actually know what service is.
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October 2022 by Jane T.
I'm not a paid person writing this review. I do not work there or have family that works there. Not sure where these positive review are coming from. Online Kroger's stuff does not match the store, don't see all those fancy fig sauces. Been shopping there off and on for 8 years. It has went down hill big time. Waiting 30 minutes to an hour in 1 line at check out because they have 1 person at an open register. Also, always having to bag my groceries. Don't see the point paying high prices for this slow and lack of service. Also, see a lot of cashiers walking around. Broken glass doors. Empty shelves every where. Rotten food. Food left in weird spots. Really bad smell from from the freezer area for weeks. People following women around and they don't work there. Had 1 guy following me around, and was so close to me that he was breathing on my husband's neck. Leaving the store had to deal with pan handlers begging.
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August 2022 by Jim H.
In the computer this Kroger advertises that it carries David's Kosher Salt. It doesn't.
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June 2022 by S D.
I was pleasantly surprised to see some shelves actually stocked with food instead of wine and cheese. I was able to find everything I needed. Once I got home I was disappointed with the store brand prepackaged salad. The lettuce on the bottom was beginning to turn so that's my last time purchasing that. The cashier was berry friendly so that's always a plus.
