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August 2023 by HighMaintnceBitch X.
These people are insufferable! After all the money we poured into this store pre and post pandemic...they never know basic information and when asked a question, they will never respond "I don't know but let me help you find an answer"
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August 2023 by Bob H.
My Wife and I visited this Kroger this afternoon and they only had one checkout open and it took my Wife about 30 minutes to check out. While waiting a Kroger employee was very rude to me for sitting down in the front of the store. I am handicapped with a bad ankle and congestive heart failure and unable to stand for 30 minutes. I then moved to a handicapped scooter and the security guard was testy with me until I showed him that the battery was so dead that it would not move. It is awful to only have one check out open on a Frriday afternoon. We do not use self service check outs but they also had very long lines. If we are going to give them our hard earned money they could at least keep enough cashiers to take our money. Awful experience.
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July 2023 by Chrissy W.
If I could give it 0 stars or negative stars I would. Quit going here to shop years ago and now go in once a year to use tag renewal machine. And every year I remember why I quit shopping here. The tag machine line was about 12 people long so I thought I'll grab some groceries and see if the line moves. I picked up a bag of pancake mix and it was covered in syrup that got all over me. So here I am in the Publix parking lot where I should have gone and will renew my car tag online when I get home.
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June 2023 by Isabel L.
Kroger now has Apple Pay!!! Let's go Kroger! This is actually one of the nicest Krogers I've seen in a long time. I usually do my shopping at the Dekalb farmers market, Whole Foods or Publix. This is because most Krogers have issues with shelf food safety and the quality of their animal protein & produce departments. These guys have it figured out. The store is immaculate every time I come. I believe this is because of the hourly intercom announcement made for the employees to straighten and clean their sections. Wow! The meat and seafood department does not have an odor and the produce is delicious. They also have a really good Starbies inside this location! Staff is always friendly and the pharmacy refills prescriptions quick. Great job Kroger! Love it here!
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June 2023 by Adriene D.
Had the worst experience with a manager Marcia. Managers should be the epitome of good customer service yet my experience with her was worse than why I asked to speak with a manager in the first place. And she was was not apologetic at all and not concerned that I was going to call the corporate office about my horrible experience. Maybe my )1,000-$1,500 a month does not matter to Marcia.
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February 2023 by Mrs. S.
Customer service gets worse and worse at this location. Unfortunately my husband and mother had an experience that was distasteful, so we will not return. Thank you Kroger employees and manager for helping me prove to them why I am totally TEAM PUBLIX!!!
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December 2022 by Thomas M.
Always a line of 30 people for self check out. No staff in hand to check out and they really don't care. Better to go to oublic where they are staffed and actually know what service is.
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October 2022 by Jane T.
I'm not a paid person writing this review. I do not work there or have family that works there. Not sure where these positive review are coming from. Online Kroger's stuff does not match the store, don't see all those fancy fig sauces. Been shopping there off and on for 8 years. It has went down hill big time. Waiting 30 minutes to an hour in 1 line at check out because they have 1 person at an open register. Also, always having to bag my groceries. Don't see the point paying high prices for this slow and lack of service. Also, see a lot of cashiers walking around. Broken glass doors. Empty shelves every where. Rotten food. Food left in weird spots. Really bad smell from from the freezer area for weeks. People following women around and they don't work there. Had 1 guy following me around, and was so close to me that he was breathing on my husband's neck. Leaving the store had to deal with pan handlers begging.
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August 2022 by Linda
Plenty of items to choose from! I like that they also have options for a single person as you may not want a whole cake or pie, etc.
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June 2022 by S D.
I was pleasantly surprised to see some shelves actually stocked with food instead of wine and cheese. I was able to find everything I needed. Once I got home I was disappointed with the store brand prepackaged salad. The lettuce on the bottom was beginning to turn so that's my last time purchasing that. The cashier was berry friendly so that's always a plus.
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June 2022 by Stacy c.
It's such a shame that this Kroger went to hell. I used to love visiting it and now I absolutely abhor this store for so many reasons. It's is always out of stock of so many items that you can't depend on it to finish off your shopping list on any visit. The lanes always have a long line and the self checkout attendants are always doing something else or wandering off when you need them. The parking lot is a zoo and there are never any small carts in the store. The produce I recently bought was slimy when I opened it immediately after bringing it home and the prices are higher than Publix now. Every time I go I say never again. The only thing this Kroger is good for is getting your steps in because it's entirely too large, spread out and nothing is where you would think it should be.
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May 2022 by Lena A.
This Kroger has gone down hill I would avoid this Kroger at all cost. I came here today with my son to get some food for him and there was only one regular line open with 50 ppl waiting in line. I asked the lady at self checkout to help with my WIC she told me no. DARRYL normally has no problem helping me he is so helpful kind and courteous unlike this lady pictured. Also the new "manager" who has only been working there for 4 days came to talk to me and was so rude and nasty with her extremely tight clothes looking very unprofessional. I wish I were making this up but nope. I'll be taking my business to publix since it's right up the road and their customer service is TOP NOTCH.
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February 2022 by Jay W.
Standing at cust service desk for 15 mins. Several employees walk by but none ask if they can help or if I've been helped. One of the worse Krogers I've been to
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December 2021 by Pete Young
Always poorly staffed. Very long lines, all the time. Bare shelves. All the time. We have stopped shopping here all together.
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November 2021 by Angel S.
My comments are regarding Kroger Grocery pickup at this location. I normally go to Belvedere Kroger in Decatur for my pickup where they are usually calling me early saying I can come early if I choose. This is my second time trying this location and I'm very disappointed. This kroger has 8 or more pickup parking spots but only 1 employee shopping for all these customers. She is doing her best. This is second time I have had to wait over my pickup time. My time was scheduled from 10-11am. I got here at 930am. I recieved a call saying once again my order wouldn't be ready until 10:45am. My pick up time was from 10-11am that means I should be able to pick up my order between 10am and 11am. Its now 11:20 and I don't have my order. I received the text that says "review for substitutions" and when I click the link it says my review time has expired. How? I literally just got the text to my phone. So what substitutions have been made regarding my order? Am I going to have to go to another store after sitting here 90mins for something that should have taken 5 mins?? Why was the review time limit only 5secs?? Finally someone comes to my car and says they called my name outside but I didn't answer. Why didn't you call my phone or approach my car. I am listening to an audio book in my car. Im not paying any attention to someone shouting outside when my parking slot was entered when I logged into the kroger app and typed in what number parking spot I am parked in. Im the only vehicle still sitting here while all the other cars that just pulled up have gone. Help me understand. Now im late for my other appointments today. I will not use this pick up service again. Management at this location yal need to get her some help. This is not a 1 person job trying to shop for 8+ people every hour and deliver groceries to their vehicles. Its affecting the customers tremendously. Do better. She is a very pleasant young lady and is not at fault. This is management's issue.