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March 2024 by A Foster
Terrible experience. Misrepresented charges and refused to issue a refund. Huge waste of time and terrible customer service. Use Enterprise! even if the car is cheaper from Hertz, you will regret working with this company. I sure do. Would give zero stars if that was an option.
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March 2024 by Max Saltman
They had no cars when I arrived there! Left me stranded in the middle of nowhere Dekalb County.
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March 2024 by NIKKHIL MATTHEW
I highly recommend Hertz Car Rental Decatur valley brook road for anyone in need of a dependable and hassle-free rental experience. Their attention to detail, excellent customer service, and top-notch vehicles make them stand out among the competition. I will definitely be using their services again for my future travels.Thank you Julius :)
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March 2024 by frankiefleetwood
GO TO ANOTHER LOCATION!!! This Hertz should be closed immediately! Very unprofessional! I went to the airport after reserving a car here and paid $247 less at that Hertz because the agents knew what they were doing. Please put these guys out of their misery. They don't want to be there.
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February 2024 by Genuine Flow
This location is terrible. The people around it. Trash everywhere. Also the workers are terrible they act like they do not know what they are doing. I heard one of the workers say ohhh where did that car come from I didn’t even know it was here. Like very unpleasant experience. Needs to update location, get new employees and new setup on inside. Do not go where it is terrible. The car was great but the business you have to take care of before getting the car is unpleasant.
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February 2024 by Reginia Johnson
The office need some help. The two guys that where there did a great job
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January 2024 by Gavin Lindeman
Didn't have the car I reserved, got verbally abusive when I asked for help fixing the problem and then kicked me out of the location.
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January 2024 by Nar Espanol
Horrible management! District manager, Branch Manager and Area manager need to be fired!!! You should NEVER accept reservations for a local hertz location IF YOU CANT ACCOMMODATE THE RESERVATION!!!! Close your reservation system online!!!! So I end up waisting $15 in Uber to come here just to be told YOU HAVE NO CARS!!!! Totally unacceptable and shady business practice.
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January 2024 by Siedah King
DO NOT GO HERE WILL WASTE YOUR TIME. I reported here three times once no cars were available after booking over the phone, 2nd wasn’t aware of the deposits, 3rd there were two different deposits amounts. I was here three hours and never received a rental. Do Not Come here there are three other different rental places in the area. Do not waste your money and time like I did. Would have put 0 star if I could .
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December 2023 by Mic Al
My go to when I need a car to get up and get out of town from time time
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December 2023 by sherry hill
good deal on rental, courteous staff
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October 2023 by Elaine Smith
Well first off I reserved an SUV and they didn’t even have it ready for me. They gave me a temporary car and told me I could come back the next day to pick up a GMC because the car I reserved had no oil change. Came back the next day, the agent got an attitude with me and was talking mad disrespectful. So basically didn’t accommodate me for the inconvenience of not getting the car I reserved.
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October 2023 by Nadia Liggett
I reserved a full sized car and upon arrival I was told that because I didn't get there at exactly 9 the car was given to someone else so I would have to pay for an upgradeed car. I agreed because I had a trip booked with my son and needed to get on the road. The "upgrade" was a ratchet old dirty Ford SUV that smelled like smoke. They placed a 200 dollar hold on top of the amount I paid and said I would get it back when I dropped off the car. I was 20 m late returning the car (called ahead and was told it would be fine) but they decided to keep my deposit anyway. I feel like it was a scam and what should have been a 180 dollar rental for a few days became a 600 dollar bad experience. Avoid this location if at all possible. This is the second bad experience I have had with them and regret giving them a second chance.
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October 2023 by Jordan Wolf
Resevered a car for my family to go on a trip. They ran out of cars at the airport and say oh well to me, even after charging my card. Now I have to find a similar car for rent in less than 24 hours before my trip. I try talking to a supervisor or manager and got hung up on. No compensation or anything, going to put this on Tick Tock, just feel scammed.
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August 2023 by Mom S.
Horrible customer service. Could care less about helping you out. I had a reservation through corporate with a reservation number & they didn't even bother asking for my number &/ or checking with anyone. Don't bother and book elsewhere.
