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July 2023 by Ward H.
Had to get a new wedding ring as my old one had to be cut off because of surgery. He picked an exact duplicate of better quality and it showed in the price. He worked with me extensively on an emerald piece for my wife's anniversary and it was exquisite. Again, you'll pay a premium for excellent craftmanship.
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June 2023 by Jillienne Hooper
Wedding planning has been stressful, but this was the easiest and friendliest part so far. My fiancee had discovered this place while trying to get information about an engagement ring last year. Brett talked him through options, was very honest, and super helpful.
So of course as we were searching for a place to purchase a wedding band, Decatur City Jewelers was our first choice. Brett gave us an honest perspective on what would be the best choice for my engagement ring. We were looking at a couple bands, and then he said he had a cool one in the back and came out with the perfect ring. He gave us a great price and it was literally such a simple process. He also cleaned my engagement ring and told us more about the history of the ring. It was so cool.
And then my fiancee needed his grandfather's wedding band sized to his finger. Brett let us watch the whole process which was super interesting! He was honest about this process and what could happen, and it did end up breaking. However, Brett got in there and fixed it right up. You can't even tell! It looks perfect and even fits his hard-to-size finger.
I am so happy we came here instead of some chain jewelry store. I didn't feel like I was being tricked or scammed here. It was a friendly environment. It is obvious that Brett knows what he's doing and he was kind and informative throughout the process.
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March 2023 by Collan C.
The process of getting a ring made by Brett was a great decision. I was comfortable through the entire process and am grateful for his expertise and professionalism. I enjoyed our time in the shop picking out a style and was very satisfied with the results. The man is an artist and I'd highly recommend him if you're looking for a ring.
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October 2022 by Dave
Walked in with a watch and a ring. Brett was easy to work with and gave me some great advice about the ring, and fixed my wife's watch. All done in 20 minutes.
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September 2022 by Clayton Burnett
Great experience at Decatur City Jewelers! Brett was a huge help with choosing an awesome diamond and putting together my fiancé's engagement ring, all to fit within my budget. Brett and his place are very comfortable and approachable, especially for the inexperienced jewelry buyer like me. I definitely recommend checking it out!
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August 2022 by Vickie Fridge
My fiancée and I love our custom engagement ring designed by Brett Weiler! He helped us through the the entire process and was patient and supportive as I took my time deciding what I wanted. He gave us really great design recommendations and we ended up with a gorgeous ring at a great price.I would highly recommend Brett for your custom jewelry work. We will be coming back for our wedding bands!Don’t forget to give Jules, Brett’s adorable dog, a pet on the way out!
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August 2022 by mur mur inc
Probably one of the worst jewelery place Ive been to. I went in to see how much I could sell a gold necklace for. Without even looking at it he says he'll give me $90. He thinks a 14.8g 21k gold chain is worth $90.Before this i went to the worthmore store. No only were they way more perfessional, they actually took their time inspecting the necklace and givinge an accurate price.Sir, are you a jeweler or a pawn shop. Looking at that pitbull sitting in your lobby, I would say the latter.
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July 2022 by Caleb E.
First of all, I am retired, on social security and partially disabled. So, with that being said, this morning I called and spoke to a man, ( who didn't identify himself), to inquire how much to reattach the clasp for my Daughters necklace that I was adding beads. He had an uptown attitude and after hearing my question said that he didn't want to get involved in helping me with my project. sorry and Hung UP!! How rude and in this day and time Customer Service is Prime.. So, I do NOT recommend this store and I am a Doctor and know good customer service. The owner of Decatur City Jewelers must have plenty of money to turn retired disabled customers away with the attitude as he did with me. In this case Karma is my best friend!! Oh, and I see other comments that are in alignment with mine too.!! Good Luck!
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March 2022 by Scarlett L.
What an amazing jewelry shop and an even kinder business owner! I stopped in today for a repair on a beloved necklace of mine. Brett was so quick to help, kind, and fixed my necklace within minutes. I highly recommend this shop for your jewelry needs and repairs. Plus, the shop is beautifully well-done and a treat to browse in.
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April 2021 by Ashley Shelnutt
My experience with Brett was nothing short of awesome! He made a pair of custom earrings for me for my birthday, and they are every bit of stunning. Brett is an expert at his craft, and has a true eye for beautiful and custom jewelry. His personality is kind and genuine, and feels like an old friend when you talk to him. Thank you again Brett, for creating an exceptional pair of earrings that I will always cherish.
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February 2021 by Benjamin Bell
Brett is a great guy! I walked by with my dogs and he had a raging fire going and talked to me for an hour. I bought some beautiful earrings that I requested and then we went on a walk with our dogs! It’s truly a beautiful shop as well one of a kind. Thanks for being in Decatur Brett and keeping hope alive.
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June 2020 by Anne David
This was the WORST customer service I have EVER experienced. Today was the day after I became engaged. My fiance and I were delighted to find a local jeweler who claimed to specialize in bridal rings and drove right over. We had a lovely antique diamond and platinum ring from England that has been in his family for 100+ years that we needed to be sized larger. So we walked in and were the only customers. The owner/employee barely looked up and never even greeted us! So I greeted him. I told him we had just gotten engaged and needed to have a family heirloom sized as my engagement ring. His response to our engagement announcement was a scowl and an utterance like "Uh". Then he took the ring, looked at it like it was covered in poop, and abruptly announced "no. Can't be done. There's nothing I can do. There's nothing anyone can do." I was so shocked and upset by his indifference, rudeness, and inaccurate information that I left in tears and stunned silent. Thank goodness we went to the professionals at Jewelry Artisans who were not only welcoming and congratulatory, but also knowledgeable enough to know that all it needed was a new shank that only cost $500. I would never set foot in that store again, and if you are a bride-to-be DO NOT go there and let this rude man rain on your parade. Just look at his other responses to bad reviews. He reallyshows his true colors.
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January 2020 by Anne Garduque
This was the WORST customer service I have EVER experienced. Today was the day after I became engaged. My fiance and I were delighted to find a local jeweler who claimed to specialize in bridal rings and drove right over. We had a lovely antique diamond and platinum ring from England that has been in his family for 100+ years that we needed to be sized larger. So we walked in and were the only customers. The owner/employee barely looked up and never even greeted us! So I greeted him. I told him we had just gotten engaged and needed to have a family heirloom sized as my engagement ring. His response to our engagement announcement was a scowl and an utterance like "Uh". Then he took the ring, looked at it like it was covered in p**** and abruptly announced "no. Can't be done. There's nothing I can do. There's nothing anyone can do." I was so shocked and upset by his indifference, rudeness, and inaccurate information that I left in tears and stunned silent. Thank goodness we went to the professionals at Jewelry Artisans who were not only welcoming and congratulatory, but also knowledgeable enough to know that all it needed was a new shank that only cost $500. I would never set foot in that store again, and if you are a bride-to-be DO NOT go there and let this rude man rain on your parade. Just look at his other responses to bad reviews. He reallyshows his true colors.
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October 2019 by Eb Daniels
Decatur City Jewelers has been an institution in the city of Decatur for decades, and anyone who has seriously patronized this store knows why it has survived while most of the other businesses in Decatur have faded away: fair prices, excellent service, and a name you can trust.
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September 2019 by Ashleigh P.
Stopped by on vacation last month with my mom. I had a business card and was looking for the website because I was trying to remember what a ring I saw in the store looked like that I keep thinking about. We weren't actually looking for anything at the time, just window shopping to kill time. The owner let us in to look around, and took time to actually show us some of his new jewelry and tell us about his business. He was very kind and seemed like someone who knows what he's doing, and puts a lot of effort into his work. I wasn't planning to post a review, and just ended up on yelp from the website. But I was surprised to see some not great reviews, that did NOT reflect on our experience at all. Most of the bad reviews had something to do with people coming in strictly to have their fingers sized, which from his responses to those reviews, he only does if it's a ring he is making. Don't let those reviews deter you from having him make your jewelry, everything we saw was absolutely beautiful! Where I live there are mostly jewelry repair and no custom jewelers, when the time comes I need custom jewelry I know who to contact.
