Car Rental in Decatur, GA

“I have always had great experiences with Enterprise - no matter the location. Staff members are consistently friendly and have been very helpful. Recently I was involved in an accident and left without a vehicle. The chances of getting a rental on the weekend were very slim, but Brenae (I hope I am spelling her name correctly) came through. On top of saving the day, she is professional, caring, and genuine. She made the process seamless, which means a lot after dealing with all the inconveniences an accident brings. People like her are exactly why Enterprise is always my first choice for my rental needs. Thank you!”

“Chloe and Kayla are so sweet and helpful. Even though they can be short staffed, you can see that they are very efficient and customer service is excellent. The man that does ride share, did not get his name, is very helpful as well. I will be choosing this location for my work trips!”

“Words cannot express how positive my car rental experience was at the Enterprise Rent-A-Car on East Ponce De Leon in Decatur, GA. We are living in a time where the type of service you experience hinges on the color of your skin and/or your financial status. It is sad, but nonetheless a harsh reality. While this has become a norm at many businesses, I am happy to say this was not my experience at Enterprise Rent-A-Car on East Ponce De Leon in Decatur, GA. From the time I walked through the door, I was treated with the upmost respect and provided exceptional customer service. Micaela, the Assistant Branch Manager was not only professional, friendly, courteous, and helpful but she was also customer focused and went out of her way to ensure that all my questions and needs were addressed.

The communication throughout the rental process was seamless. From reservation to vehicle return, the staff maintained clear and concise communication, ensuring that I was well-informed at each stage. Any inquiries I had were promptly addressed, contributing to a smooth and straightforward rental experience. I would also like to recognize Phylicia for assisting me as well.

Micaela also played a vital role in enhancing the service I experienced. I had a question regarding a matter that involving the car that I rented, and Micaela immediately addressed my concerns and was committed to an amicable resolution - showcasing a high level of attention to detail and dedication to customer service. I must say that I was thoroughly pleased with my most my recent experience with Enterprise Rent-A-Car and I hope that Micaela continues to serve in a leadership position as she provided exemplary service which contributed to a great rental experience!”

“I had an outstanding experience with Hertz, thanks to Ron and Julius. From the moment I arrived, they were welcoming, professional, and genuinely helpful. They went above and beyond to make sure I was taken care of quickly and efficiently, while also making the process feel personal and stress-free.
Ron made everything smooth and easy to understand, and Julius showed exceptional customer service by paying attention to the details and ensuring I had exactly what I needed. Their teamwork and friendly approach turned what could have been a routine rental into an enjoyable experience.
It’s rare to encounter staff who combine professionalism with such warmth and care. Ron and Julius truly represent the best of Hertz, and I’ll definitely be coming back because of the excellent service they provided. Highly recommended!”