AutoZone on Columbia Drive in Decatur, GA is a leading retailer of auto parts, including new and remanufactured hard parts, maintenance items, and accessories. The store is described as clean and well-stocked with everything needed. Multiple reviews highlight exceptional customer service, with staff members noted as being very helpful, friendly, knowledgeable, and providing speedy and attentive assistance. Specific employees are praised for going above and beyond, explaining issues like check engine lights, recommending the right products, and even helping with installations like tail lights and batteries. They are noted for having a great attitude, being patient, and offering to clarify details to ensure customers get the correct items. The service is called excellent, outstanding, and top-notch. However, the parking lot is noted as having busted-up pavement that could use work, and there is sometimes panhandling or loitering present. The self-checkout system also does not allow for scanning rewards coupons. Despite these minor issues, customers express sincere gratitude and a strong intent to return due to the fantastic assistance received.
The staff is very friendly and helpful. They will go above and beyond to provide great service. I've received assistance from Kendall many times. He's great!
June 2024
Clean store with everything I’ve ever needed in stock. The staff has always been very helpful & friendly. Self-checkout doesn’t allow you to scan any rewards coupons. Parking lot could use some work to make it easier to get into store - busted up pavement and there’s usually multiple people panhandling or loitering.
April 2024
I need a new headlight & Kendall was very helpful, even replaced it for me!
