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December 2023 by Carl W.
Very friendly and courteous but took a very long time to inspect and complete the service.
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December 2023 by quanise w.
Service was horrible. No one communicates with you. Charged me $500 to fix my window and I have full coverage insurance. No one called to make sure I wanted to go through with the repair. I could've gotten my window fixed for 150 ! This place is a a rip off never go here ! Horrible horrible service and very unprofessional
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December 2023 by Suzette G.
THese guys really went above and beyond in fixing my hood from an accident. I must've done something right to have found this place, thank you for your care and expertise and relieving my stress! I will be back, i'm not sure why all these negative reviews are here but there are some definite good seeds working here and they must be turning it all around.
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October 2023 by B B
Geico sent me here for repairs after being rear-ended. Auto Impact's bodywork was terrible, and their mechanical work was even worse. My exhaust was bent up after being rear-ended. Auto Impact insisted numerous times they were not making any repairs (see photos yourself). After some back-and-forth, they finally decided to do the repairs, but by that time, I no longer trusted their work.Also, they left sand dust throughout my car's inside to add icing to the cake. They didn't even bother to clean my car.**Update** a month later it was discovered by the dealer that the drive shaft was bent from the rear-ending. The auto shop advised that they don’t do repairs and to call GEICO, my thing is.. if they don’t do repairs, why send my car there in the first place. Ultimately, it was easier to trade the car in rather than clean up the shabby work.
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September 2023 by Mitzi Henderson
Just had a wonderful experience with the entire staff at Auto Impact of Decatur. The collision repair to an older model F150 was done very timely and turned out great! Elmer and his team did excellent work and were just so accommodating! The detailing of the vehicle was impressive! Even got some extra paint so I can touch up some old scratches!! Shout out to Enterprise Rent A Car that picked me up and took care of the rental portion with professionalism. Thank you so much!Services: Painting
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September 2023 by Denise Duplinski
If you want your car returned to you with additional damage, this is your place! I have tried for weeks now to get them to even respond to me and they just don't. Terrible
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September 2023 by Denise D.
Geico sent me to this shop for some body repair work. My car only has 8000 miles on it and it was like new. The body work was needed in the rear of the car. Somehow I had a car returned to me with oil and grease stains on the front passenger seat. I've been trying to get them to fix it, but like others have said, you don't ever get a return call from them. They also muffed the paint job. Don't go here.
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June 2023 by Leonard M.
This is the worst auto body place I have ever encountered. After a repair that took almost 3 months I had unfortunately got rear ended again and after the ordeal mentioned above I brought it to the dealership for the new accident but because of Auto Impact repairs the dealership would NOT touch my car because of how bad the previous repair was. I again unfortunately had to bring it back to them for repair because of my insurance. Even then they screwed things up....DO NOT GO HERE
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June 2023 by Edwin Pocasangre
My car looks brand new I’m happy with the work done. I truly recommend.Services: Painting
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June 2023 by Bryan Mobley
My Supervisor works here. Super Cool Guy works Hard at Both Jobs ! He is always talking about how everyone at the Auto Impact is Super Friendly and Helpful Thanks Auto Impact for being a Veterans Friendly work space.
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May 2023 by Anthony Yates
After picking up my truck after repsirs, I noticed that my truck had so many scratches on it and some type of paint thinner spills...
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April 2023 by Marjorie Awesome
I would like to thank Kimberly, Isaiah, Norman, Marcus, Desh, Charles and anyone else who was involved with me and the repair of my vehicle. You all are super professional and pleasant. You answered all my concerns. So when I picked up my vehicle I was soooo pleased. It looked like it did when I purchased it off the lot with 11 miles on it. After my accident I was so stressed but Auto Impact relieved me of all anxiety by continually calling with updates regarding the repairs on my vehicle. Thanks again!
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January 2023 by Jessica Engheben
Elmer was great! I came in and was helped the same day! I am very pleased with the friendly and fast service I received and will be back for future work needed on my vehicles.Service: Painting
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January 2023 by Susie Smith
Elmer is the best. When I thought I needed repairs he was able to rub it out and not charge me. Very welcoming front desk and I could not explain how nice they were. Elmer I’d the best.Service: Body & Trim
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December 2022 by fran shahar
Do not believe anything they tell you! They will promise you anything to get you to bring your car to them—and then lie through their teeth once they have it. First they said the repair would take about 2 weeks (roughly 6 weeks ago); then they said they could help out with a loan vehicle (never happened). Then they said I could still drive my car while they wait for parts (never happened) and every time you call they say they will know more (fill in the blank) later today, tomorrow, Wed, next week, etc. Find another auto body shop!Service: Body & Trim
