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July 2025 by chris mcpherson
Great shoe store, friendly staff
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May 2025 by Einav Livne
Title: Absolutely AMAZING Service from Mack & Kyle at Merrell North Georgia Premium Outlets! ⭐⭐⭐⭐⭐
Wow! Just had to share the incredible experience my partner and I had at the Merrell store in the North Georgia Premium Outlets, all thanks to two outstanding employees: Mack Corley and Kyle Barns. If you need help finding the perfect shoes, GO SEE THEM!
We first came in about a month ago looking for running shoes. Both of us have tricky feet, especially my partner, and finding comfortable shoes is usually a struggle. Mack and Kyle were phenomenal. They weren't just trying to sell us shoes; they were incredibly kind, super patient, and really thought outside the box to understand our needs. We felt they genuinely cared about us being comfortable in the shoes long after leaving the store.
Mack was fantastic – she truly listened as my partner described what didn't feel right in other shoes and, through her patience and understanding, found a pair that felt PERFECT. My partner had never experienced that level of comfort in shoes before! I also found running shoes that felt so good, I literally wore them right out of the store! Kyle is also incredibly knowledgeable, gave us great tips, and is just as friendly and helpful.
We came back yesterday (Friday, May 2nd) and were so relieved to find Mack and Kyle working! (We'd stopped by once when they weren't there, and believe me, the difference in service was HUGE). We immediately felt taken care of again. This time I walked out with amazing lightweight, waterproof hiking shoes that feel great, plus some stylish, lightweight sandals.
Seriously, the level of service from Mack and Kyle is exceptional and makes shoe shopping a pleasure instead of a chore. If you're at the outlets, definitely do yourself a favor, stop by Merrell, and ask for them. Thank you so much, Mack and Kyle - you guys are the best! Thank you!
We’ll be back!
Shahaf&Einav
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April 2025 by watchdibz
I went down to the store to try out the new Moab 3 shoes and the store folks couldn't be nicer. I didn't buy this time but i'll definitely go back and buy from them.
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April 2025 by Cheri Gailey
Hubby and I went in today. We were very impressed with the lady and gentleman who helped us. They were not pushy, but asked if we needed help, then stepped away while we looked. They were very knowledgeable and answered our questions expertly. Both were so kind and friendly. There was a bogo half off sale, so we ended up with shoes for each of us for right at $200. Very nice experience. This will definitely be our go to place for our walking shoes.
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June 2024 by Edward Kelly
Staff was super friendly amd knowledgeable.
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January 2024 by nivia olmos
All their merchandise is beautiful
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October 2023 by Rachel Werl
The store Manager Beth and another young lady (who’s name I didn’t get) were so helpful and kind. I looked around a bit asked questions, tried on a couple pairs. Left came back the following week. Beth remembered me and the shoe I liked best! Saw another pair this visit asked questions. This time I left with 2 pairs of shoes and couldn’t be happier! I wear 10.5 11 in women’s. The selection was vast in these sizes. I also noticed a wide selection of Wides in all sizes. If your looking for a comfortable shoe for an active lifestyle this is the place to visit.Beth thank you for your exceptional customer service from you and your team.
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August 2023 by athan brotsis
I give my thanks to Shay for helping me find beautiful and supportive boots for me she was so incredibly generous and informative on perfect boots for my feetAnd I’m an amputee. Thank you Shay for the generous service and support.
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August 2023 by LarryS
Good selection of shoes in various sizes and widths. Prices are ok.
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June 2023 by Jijeesh M E
Too crowded and unable to try out.
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June 2023 by Richard LeMay
My favorite shoes for working and hiking.
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June 2023 by Timothy DiGennaro
Friendly and very helpful staff. Nice selection of shoes. Great prices. I purchased 3 pairs of shoes for under $200.00.
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June 2023 by RiO
Friendly and very helpful staff. Nice selection of shoes. Great prices. I purchased 3 pairs of shoes for under $200.00.
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June 2023 by Tam Kenon
I stopped in today to find some hiking boots and received THE best customer service EVER. Beth was super helpful, extremely knowledgeable about the boots, and super personable. My husband and I enjoyed our shopping time in Merrell and will be back just to see Beth. Thanks, Beth for adding to our Amazing day.
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June 2023 by Tonya Dispain
Beyond impressed. The owner and her staff were amazing!!! Everyone asked if we needed help. Staff was Knowledgeable about product and if they did not know found the answer. My son wanted these clearance sandals and they did not have them in his size. Staff did not hesitate to look in stock and then the Owner called another store and had them shipped to our home. Shoes were here within 3 business days at no additional charge. You can tell they are passionate about what they do!
