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November 2023 by Robert Gardner
I've used this place for multiple years, even before the name change, and I've never had a problem with the quality of work.However, I made an appointment for 10 am today to change 2 tires. My car did not get on the rack until ~1:45 pm (after I asked for an ETA and they moved some things around to get started) and I wasn't out until ~2:30.I brought things to do and walked over to Longhorns for lunch, so my time wasn't completely wasted. (And speaking with the staff, there are some *very* good reasons for why they were short staffed, hence a 2 star instead of 1.) But the idea that I could sit and wait for 4 and a half hours *while having an appointment* is absurd. I hope they pull things together, or else there are a lot of brand new tire places around that are gonna eat their business up.
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October 2023 by Mary B
My tire dropped 20 psi, I brought my car in for a tire repair, and added on an oil change since I needed one anyways. I come to pick my car up the next day and everything seems fine. A couple days later go in my car, my tire pressure light is on yet again. Go check my tire, and yet again it dropped 10psi. I call let them know bring it back in. They did not thoroughly check my tire the first time, and there was a large staple in it causing my tire to have a slow leak. I understand that lots of people think they have tire problems this time of year. However, I know what I'm talking about with tire pressure. I may be a girl but I KNOW WHAT IM TALKING ABOUT. It was really inconvenient to have to bring my car in multiple times since I have an infant. I wasn't gunna leave a review because I really do like the manager here, the workers just apparently don't care. I just went to check my oil to make sure it was all good and the stick was halfway out. They're lucky oil isn't everywhere or we would've had a big problem. Id have been pissed.
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October 2023 by Ken Taratus
I got a screw in my tire and needed help early on a Saturday. I took it to Mavis and even though they were booked solid for the day, they worked me in and completed the service within an hour. Very professional team and very helpful. Thanks Mavis!!!
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October 2023 by Cedric Johnson
Mavis has earned a new customer foe life! My wife and I came in thinking our car was going to cost an arm and a leg. But the staff here showed us the problem, explained everything to us and gave us an affordable rate. We cannot thank them enough!
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October 2023 by Kostadin Kostov
Pleasant experience staff was wonderful courteous and caring. I aways had complexed vehicle issues and without hesitation the management was able to salve it. Would definitely recommend it to other clients. Great job guys will come back for more service .
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October 2023 by Jen V.
Had a terrible experience with this location. I had my back two tires replaced on my Mercedes convertible and on the way home on the highway, my back drivers side tire went flying across the highway when I was going 70 miles an hour. My car was totally and thankfully the tire did not go across the highway because it could have been fatal. The store showed little concern when we shared what happened, but the collision report showed that the lug nuts were cross threaded which caused the tire to fly off. I have tried to lift a complaint through normal channels with Mavis and have recieved zero response. I will be taking legal action. I would not recommed this location and have shared with my entire sphere to NOT do business with this company....period.
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September 2023 by wyatt cunningham
I recently had two encounters with Mavis. If William is not the store manager he should be. Of course, right before vacation, the back left tire on my Traverse went flat sitting in the garage. It held air when re-inflated and I was able to drive to the store. William got me right in and was able to plug the tire. While there I made an appointment for my wife's Traverse that we were taking on the road trip to Daytona. Next day I brought it back for an oil change and rotate and balance. In and out in no time. William is the MAN. Thanks.
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September 2023 by Heather Dulaney
First of all, I was overcharged by $50 and never got that back. Secondly, the tech broke a stud completely off and bent another. Instead if fixing the problem, they parked my car and told me it was goos to go. I couldn't even back out of the parking spot. I had to wait another 2 hours to get my car and by then, they had had it all day. I've sent 2 emails and still nothing back. Do not use this tire shop.
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September 2023 by J C.
Don't bother making an appointment or going here, they won't even work on your car half the time even if you leave it there for hours.
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September 2023 by Steve Severn
Had a great experience today with Mavis Tires in Dawsonville, GA. They fixed a flat tire I had via an on time appointment set the previous day. Saving the tire and repairing a major puncture. When they had completed the job, which only took about 15 minutes, they inflated the spare tire to the correct pressure and returned it to its place in the trunk space. Then, they insisted on not charging me to fix the tire! Nice people that solved my problem and sent me on my way renewing my trust in the service industry. Highly recommend this location.
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August 2023 by Dan Backhaus
A shout-out to this shop - and specifically Jeff - who helped my son with a tire problem today. Turns out it was just a poorly set valve stem but Jeff took the time to help my kid, explain things to him, and got him back on the road.Great service, kindness, honest help. When it does come time for new tires, Mavis (and Jeff) have earned my business!
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August 2023 by Mark Cote
Mavis Tire get my votes for Awesome 5 ⭐️I bought 8 tires last summer, 2 cars. I always get my tires rotated here and if there is ever a problem they will work with you or give you a huge discount or free. Every one that works here is knowledgeable to what they are doing and selling. Everyone is very friendly. Never a problem when I come here. Thanks ‼️⭐️⭐️⭐️⭐️⭐️
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August 2023 by Lindsey Kurtz
To Jeff, TJ, and Steve: Thank you. Thank you for your honesty, checking over my car, and providing honest, quick, and efficient service. From the phone call with Jeff, to actually bringing in my car to be looked over this morning was seamless. Jeff was understanding over the phone. He made sure to have his team look thoroughly over my car and compare to the notes from the dealership. The team communicated every step of the way and even showed me what my old tires looked like. Thank you to the Dawson team. You all are amazing and I appreciate you taking the time today to help my car out. It clearly needed some new tires. Thank you.
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August 2023 by Emily Harlow
William at Mavis Tire was very helpful in getting my tire fixed. The whole process was easy and even got my car back to me sooner than expected. I recommend visiting them for any of your tire needs
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July 2023 by Gabe Holgate
This place is a complete joke of a business. I come in for a brake change just pads no rotators. Drop it off at 9am, call around 12 to see how much longer. Says they reached out multiple times but realized they were calling the wrong number even though was given the correct number. So I wait another two hours and come by the store to see how much longer. Get told it’ll be another 30 minutes. I wait an hour then Jeff comes up and says,” oh sorry we just realized the part didn’t get delivered until now.” I tell him that’s crazy and it’s been 6 plus hours for a simple brake change. He then follows up with “well you can just leave and go somewhere else if you I want?”. What a great business model, will make sure to tell everyone how terrible this place is.I was not rude I didn’t not raise my voice, I just wanted some transparency, coulda easily just been rescheduled but no his unprofessionalism and ego immediately had to put the blame on the customer instead of his own incompetence. Just go to tower automotive a minute down the street. Cheaper, friendlier and more professional. Jeff is terrible and should not be in customer service with that mindset.
