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December 2023 by Linda Colitz
Ryan Formato was Over the Too service in Dawsonville and I appreciate her service and very easy to communicate with!Merry Christmas Ryan , Linda Colitz
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August 2023 by Hayley Barrett
Charlie was really nice and helpful and went above and beyond. They helped us sign up for the loyalty program and helped us find a $10 off coupon! Originally, we were just looking for some plain converse, but ended up leaving with white high tops. I wanted black, but after trying on the white ones that Charlie brought out, i realized i liked white shoes more than i had thought ? i had some concerns about keeping them clean and white, but after showing us a shoe care kit and explaining how to use it, i felt good about the decision. I’m in love with my new shoes!
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June 2023 by Izabelle Wiley
Megan was very helpful! I’ll only come to this journeys! Great attitude! Glad to see it!
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April 2023 by Shawn Riddle
Megan was very nice and extremely helpful. Great attitude and customer service.?
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September 2021 by BryAnna G.
There were 2 employees today when I went in, both younger girls I assume to be in college. Asked if they had a size in a specific style of Dr. Martens and one girl who was on her phone the entire time of my visit just huffed and puffed and said "do I look like I know?" and went back to her phone. The other girl however was super nice and helpful!
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June 2020 by Southern Adventure Outdoors
Went in on Sunday 6/14/20 around 1:30-2:00 pm. We were the only people in the store. For 10 minutes we really thought we were the only people including employees. The girl that finally showed up to the counter half baked wasn't much help. We asked for shoes off the wall and she stood there staring at us. We finally had to carry them to the counter ourselves for her to go "no we don't have that" without ever moving from the counter. We went down to zumies. They were packed but we still recieved helped and walked out with 4 pairs of shoes because they put in effort to help.
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June 2020 by William McDaniel
Don't expect any help or advice from the little girl behind the counter, your not getting it. Needs to grow up and learn customer service practices.
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January 2020 by Danielle Clark
Great shoe store with good deals. Staff were friendly and really helpful when trying on shoes
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December 2019 by Jeff Hager
Very friendly and knowledge staff.
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December 2019 by elle jones
Worst customer service ever. When we walked in, it wasn’t very busy. We patiently waited with two pairs of shoes in my hands to try on but after a few minutes my mom has to go to the counter and ask to try them on since none of the employees had bothered to help. After bringing us the shoes they acted like we didn’t even exist. My mom and I struggled to put on the shoes we tried but the employees just stood at the counter talking. I would understand if it was busy and they weren’t able to help but we were the only ones in the store that night. I felt very disrespected and am glad I didn’t like the boots. I wouldn’t have spent money in a store where the employees wouldn’t give me the time of day.
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December 2019 by Nancy Nevins
I looked online e for a specific pair of boots and size, it showed in-store availability at your store. After driving there, was told that there were boxes of them delivered but not keyed into the system so couldn't sell them until a manager did it. No managers available. Next day I called to ask if the specific boot and specific size was keyed in and ready for sale.. the girl on the phone said yes. I made another drive to get them just to told the shipment didnt contain the size I was looking for. I said I had just called but the girl there just said sorry. Two trips too many!!! Never again
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July 2019 by (STUDENT)Emma Suggs
Best coustomer welcoming ever and best assistance
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June 2019 by matthew campbell
Shoe store in open air outlet mall. Good experience
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March 2019 by Ashley Bettis
first of all my husband and I was the only customers in the store plus 3 sales associates. We bought two pairs of the same shoe and when I got home I had 2 different size shoes!! It's frustrating that I don't live in area now I have to drive around and hope another journeys has my size in that shoe and are willing to give me just 1 shoe!!!!I'm still mad just thinking about it you had one job DO BETTER
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August 2018 by Steve Grundy
Excellent food and friendly people.