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May 2023 by Tammy Roberts
I I've gotten my text just in there about five years now. April was one of the best tax lady there was. I definitely miss her.
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March 2023 by Ivy Miami
She was very empathetic and went over and beyond.-or so I thought ... Then I received a refund half of which had been taken in fees about which I was not informed-3 different fees!! The preparation fee of nearly $300, 3x more than I paid the same company the year before(which taxes I have yet to receive, by the way),a $60 "warranty", and another$60 fee because I did not pay up front-even though Demaris Morales never said that this was an option. Heck, she never mentioned 1 single extra fee, nor the cost, for that matter. Also, she promised to look into why I have yet to receive last year's refund but never did. Additionally, without my knowledge,she listed some stranger's name and phone number (which never even rings when I call) as someone authorized to talk to the IRS on my behalf. I now feel that my fragile emotional state on the day of preparation was taken advantage of to the point of being extremely unethical. I will never again use nor recommend Jackson Hewitt, and, in fact, will probably file a complaint with the Better Business Bureau against this Tucker location. Please beware of this legal scam.
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February 2023 by Brittney B. Hubbard
I've used Jackson Hewitt for the past 6 years during tax season. I like the fact that you can get an advance on your taxes. However the past 2 years I've had different issues with them, last year the preparer sent my paperwork without my 1099 and I ended up having to pay the state after I had to pay to have my taxes redone. This year I was pre-approved for $2500 but the tax preparer only got the $750 for me. Not a big deal but I feel as though the quality of service is declining.
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February 2023 by Amy Charles
We use Jackson Hewitt every year. And highly recommend everyone to try them. The people are very nice and go out of their way to make sure everything is done correct and is always there to help when help is needed.
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February 2023 by Mary Solano
They always do right with my taxes i woulnt have anyone else ever do my taxes they are the best
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February 2023 by Genie Watters
It was really great. We were not there long at all.
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February 2023 by Stacey Bennett
They was very helpful and honest
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February 2022 by Sylvia Tanner
The guy that helped me had a smart mouth and when I had questions he wouldn't let me finish talking and would cut me off in middle of my questions. He didn't let me choose tiers or the options of how to receive my refund. He was super rude and hateful. I'll go back to liberty tax next year for my taxes.
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January 2022 by Sonya Truelove
April is amazing very thorough and very personable I would recommend her to anyone excellent service
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April 2021 by Rusty Hallowell
Helped me with what I need great service!!
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February 2021 by Tammy Tinsley
April is AMAZING!!! Always smiling and so so helpful! She has become part of our family now!
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January 2020 by Shawnee H
April Chapman did my taxes, and walked me through the whole process and more! She is such a sweetheart and I will do my taxes here again! Seriously, the BEST customer service ever!
