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August 2024 by Hadia Alacha
I had the worst customer service ever in this Clarks location! I bought two shoes at the end of May for 106 $ , one of them worked fine with my mom and the other didn’t work , I came back in July to return or exchange. They said it’s better to exchange since you bought them in the offer so you will half price for the return, or you can exchange for any shoes in the store! I decided to go with that offer and exchange it but here was the shock that it showed on their system that I have been refunded for the shoes ! Like how im gonna be refunded for the shoes and it’s still with me !!! She was so rude the staff members and didn’t want to help at all , she said call customer service I can’t do anything for you ! I called customer service and they sent an email approving that I have not been refunded for the shoes and they gave me an exchange order number so I can be able to exchange it . I went back to the same location again and another staff member was there . She showed me the worst customer service I have ever seen .
She kept saying I can’t do anything for you , my hands are tight even with the email approval between me and customer service she wanted to see that I didn’t get for real a refund from Clarks on my bank account and she asked to check on my bank account that I purchased those two shoes on that date !
That was the rudest customer service I have ever seen . I called customer service in the store again and she asked to talk to her after so many arguments the customer service representative she said she is laying and I didn’t get a refund for that shoes and she recommended me to email my complain to Clark customer care.
As a customer my right to exchange that shoes within less than 40 days of purchase as Clarks policy say and an apology from that staff member for her ugly attitude and unhelpful customer service .
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January 2024 by ARYA PATIL
Did not have much bright colors and store did not look good
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January 2024 by nivia olmos
I love your shoes
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December 2023 by DaniLava
My husband and I had just walked in the store looking for a specific shoe and when we asked someone for a size, without checking, they said they didn’t have it. The people working at the front register also didn’t look too jazzed to be there. We walked around the store to see if maybe we had missed a possible pair, and we found the shoe in half a size up plus different colors-which they didn’t bother to mention and that they were stocked in a different aisle. They truly were of no help whatsoever. Experiences like that just leave a bad taste in the mouth-doubt we would come back or even recommend this place to friends and family.
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July 2023 by JK Stevenson
A good Clark's outlet
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June 2023 by Jovo B. Todorovic
Clarks shoes store employees were great. Outstanding service. Cudos to young lady and gentleman there!
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January 2023 by Flying Mama
Love Clarks, love Zac and all the employees here are amazing. They honor our military too, and we appreciate it. Best boots I've ever had, and constant compliments. Sandals..amazing support.17 yrs on my feet as a flight attendant and Clark's saved me!!
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October 2022 by marva nunez
Nice!! Always good quality shoes. I love Clarks. 100% my favorite place.
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June 2022 by tommy scroggins
I bought 2 pair of dress shoes, for my July wedding. Got both at a great price and they fit well. The employees where nice, helpful too.
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May 2022 by Sherri E
Love Clarks, love Zac and all the employees here are amazing. They honor our military too, and we appreciate it. Best boots I've ever had, and constant compliments. Sandals..amazing support.17 yrs on my feet as a flight attendant and Clark's saved me!!
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October 2021 by Kevin C.
This Clarks Outlet is at the North Georgia Premium Outlets, and is in the north east part of the mall. Parking in the large free lot is available pretty close to Clarks. At the end of July, I came here looking for men's slide shoes. As soon as I walked into the store, a smiling employee welcomed me and asked if I needed any help finding anything. I told her no, because, in addition to looking for slides, I also wanted to see what kind of casual shoes they had. The employee then told me about the special Clarks pricing for some of the men's casual shoes - buy one get, get one 50% off. I looked at the mens shoes that were included in the special pricing. The shoes were nice looking and had high quality; however, I wasn't interested in any of them. I didn't see any slides that I liked. This Clarks Outlet was clean and well organized. All men's shoes were on one side of the store. The "regular priced" shoes were each displayed on the top of the shelves, with boxes containing that shoe style underneath, making it easy for customers to find their size and try shoes on. There was a "sale" section, with all of the men's shoes separated by size. All of the tops of the boxes were placed underneath the boxes, allowing customers to see the styles, and all boxes had the sale prices clearly marked. On my way out the door, the employee thanked me and wished me a good day. Nice!
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September 2021 by Digna Armijo
Very expensive.
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July 2021 by Matt McClure
Great place to buy your Clark's shoes and the lady in there was super friendly and very helpful. Had to end up ordering the shoes from another store or something. It was quickly delivered and we had a great experience.
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June 2021 by Nia Harvey
Customer was great and the prices were great also. Very comfortable shoes. Must try!!
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April 2021 by Andrew Zdanowicz
Great quality + price. Staff bends over backwards to be helpful!
