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October 2023 by Lori Lee Dover Bishop
The lady who works behind the counter where you package up and ship your packages is very friendly and helpful.
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July 2023 by Yvonne Otts
Needed to speak with someone and tried but could only get their dumb "robot" who REFUSED access to live person. I have package which was delivered to me under my name and address but obviously is expensive material belonging to a business. Guess I will have to find someone to take to dump (too heavy for me.) Cannot believe they can be trusted to do anything with such terrible customer service.
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April 2023 by Jonathan S.
Don't use ups I bought a new cell from online it was overnight shipping but it has been 5 days and no phone
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January 2023 by John Garrod
They were helpful to me in arranging to pick up a package that I had to sign for. Very friendly people and very helpful.
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December 2022 by alexani martinez
I ordered my package in august it is November and I still have not received i call nearly every day multiple times and nobody can help my package was 300 shoes.
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December 2022 by dominic
Closed on Saturday, and extremely limited hours during the day? Pathetic. You know who is open on Saturday? USPS and Fedex
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November 2022 by T Mac
Wow, thank you Linda J. for restoring my confidence in UPS! UPS, can you clone this person? She really cares snd knows what to do! She is an outstanding example of what ALL employees should strive to be like. Thank you Linda J. for your help, you’re amazing!
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November 2022 by Regina Cunningham
I can't get anyone on phone .I have a concern there employees walk across 41 hwy at dark .I am concerned about there saftey.Ive almost hit 2 people no lighting whatsoever. Please address this before some one gets ran over.
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November 2022 by Brittany Thomas
Every package I’ve we’ve had sent through UPS always gets delayed by about a week because they claim my address is wrong. No other mail service has issues finding my apartment. UPS does not even try. I’ve had to pay extra for them to drop it off at a pickup location when I had already paid for express shipping. They’ve failed to deliver important temperature and time sensitive medication on time. Truly the worst delivery service ever.
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November 2022 by Ashley Davis
4 lost packages, and a refusal to deliver our packages because they don’t bother to look for our unit. Contacted support three times now where they confirm our address is in fact valid and correct and with a promise of a call back from a supervisor with NOTHING.
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August 2022 by T. Mac
Why can UPS NEVER deliver my packages?UPS claims they can’t find my house, even though Amazon & Fed X NEVER has a problem! I’ve spoken to the UPS driver and told him of my problem and he verified that I live across from the pasture, but I was just informed that ups returned my new purse I was so excited to get! Thanks a lot UPS! Worst delivery company in the business. I will call Macy’s and let them know about your incompetence!
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July 2022 by otohp mab
I’ve read previous reviews (and I’ve also been to this location before-years ago) and I can understand how packages are inaccessible. I lucked out and my package did get pulled off the trailer and was available for me to pick up. She wasn’t wearing a name tag but the worker who got my package was a blessing and I was thankful she was the one who helped me. Additional info: hours are 9:30am-11:30am and 4pm-7pm, you need to have your tracking number and your photo ID to pick up your package, and have a positive attitude.
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December 2021 by Ricardo Alvarado
The most unhelpful group of people ever. I was told by a ups customer service representative that my package was at this location. They made me pay eight dollars for me to be able to intercept my package. The representative sent me to this location and said that my package was ready for pick up. When I arrived I was told that my package was there but they could not give it to me because it was on a trailer that they supposedly had no keys for. From the minute I walked in the lady at the front desk lied to me, she claimed that she couldn’t give me my package. Then she blamed another ups employee for losing my package. This place needs new management and customer service representatives.
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December 2021 by Emily Howard
Three attempts to deliver my package were made. However, they were all within the period of a few hours, even though it stated another attempt would be made the following business day. Then NO address for the pick up was provided, and no updated information was provided.
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November 2021 by Jennifer
I had ordered my books from Amazon and this is the kind of care they take with packages at UPS. ? I am highly dissatisfied with the level of professionalism and care they take when handling packages. They need to fix this in the future or they will lose business.
