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September 2024 by Nightglo Adventure
From my personal experience, I do not trust anything that this business owner does or says:
On 8/20/2024, I called S&M to unlock my car. I had accidentally locked my keys in the car, in front of Planet Fitness.
They told me that it would be $65. I agreed. A man wearing slides arrived in a tow truck. He used something like a doorstop and an inflatable bag to push my driver's side door open. He used a bent metal rod to reach in and try to grab the handle of the door.
I told him that, on my 2000 Chevy Tracker, pulling the handle doesn't unlock the door. He continued. His efforts ripped the handle and its assembly off of my vehicle.
The man wearing slides called another person and he arrived in another row truck, with a different tool. They unlocked my door. The two men agreed that all I had to do was to come by the shop and present my broken handle and the part would be ordered and replaced. He said that he took pictures of the broken handle and that I had no reason to worry. I paid the agreed $65.
Roughly thirty-six hours later, I came to the shop and calmly presented my broken handle. The shop owner refused to repair it. I remained calm and polite, despite the owner's attitude. Attached are the pictures and video.
Due to my experience with the shop's owner, I cannot recommend any services from this establishment or its proprietor.
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August 2024 by Jason Moravcik
Local people.. honest.. hard working and trustworthy!
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August 2024 by Melissa Fullmore
Daughter blew her motor took 6 weeks to replace motor was quoted $1700 after picking up the vehicle it was $2500 and the next morning the vehicle has absolutely no fluids in it no oil no radiator fluid and no power steering. The mechanic refuses to fix.
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August 2024 by kaitlyn payne
Aaron was friendly and great! Even in the rain! Just took a matter of minutes to have my car unlocked!
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July 2024 by Brian Dooley
Stopped in an emergency and they were friendly and honest. They did not try to upsale us and sent us to a local business that took care of us. TRUSTWORTHY
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June 2024 by Gravel Driveway
Do not use this company for repairs. They replaced a fuel pump on our dump truck and not only did it take months for him to complete the repair, they repaired it with another used, leaking, fuel pump.
After they changed the fuel pump, the truck no longer pulled as hard as it did before. So that tells me it’s not the same type of fuel pump that came off. They also refused to give me any of my old parts back.
Another shop suggested that I sue them after they saw all the “work” they did on the truck. Since they have refused to take responsibility, that’s what we are forced to do.
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June 2024 by jermaine hester
This repair company is in the business of scamming people & making unauthorized transactions on credit cards. Make sure you look at your receipt, because they will put generic things on the bill instead of what they are doing.
Michael, the owner, told me our dump truck would be fixed within a day of me bringing the parts. They were supposed to replace the leaf spring equalizer. (I’m buying the parts for this job, because the last job he over charged us for every part) After 3 days of not hearing from them, I went to the shop. When I got there, I noticed they had TORCHED the entire leaf spring hangar and CUT the equalizer in 2 places. After they noticed I was outside taking pictures, they came out to tell me all the problems they have had getting 1 nut off. Michael was using a battery powered impact and said he can’t get the nut off, so he’s cutting everything off. After a few days it was “done”. Well, after 2 hours of driving the dump truck I noticed the nut was now backing out, which could’ve killed someone’s if I didn’t notice. I took it back to them immediately to fix it, well they “tightened” it back up. The next day I noticed it backing out again, accept its the entire bolt, not just the nut. So I decided enough was enough and took it to another shop. When this shop saw the work done, they suggested I get an attorney and sue S&M because they torched and melted all the threads on every nut and bolt in the area of the one they were trying to get off. So now I sit here $5,000 in a leaf spring equalizer change because I had to have a company redo what S&M did and fix the additional damage they caused.
Do not use this company for repairs or towing.
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June 2024 by Bob Kirkpatrick
Great place to have your car repaired
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June 2024 by Lissie Mae
Awesome towing company. We had to get our car we just bought towed from Dalton all the way to Chattanooga and the guy we had was great at reassuring us that if anything went wrong while it was in his possession then the company would pay for it. He was careful putting the chains on and hooking it up to the body instead of the axles and even double checked everything before towing it home.
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May 2024 by daniel welch
Towed my truck were fast and reliable. Would use them again
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May 2024 by Wendyolsida Mathieu
You call a tow service for 12 miles and they charge you $150, if this what you want call them ! Me I am done ! They Won’t even tell you the price before they come to the location!
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May 2024 by Staci Fisher
I called in for help with a flat tire. Bryce went above and beyond. He not only helped me take the tire off, but he was also able to answer a lot of my questions and provide advice. He made himself available to help with whatever my “next steps” happen to be. I was beyond impressed and grateful for Bryce!
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April 2024 by Michael Wonser
Aaron was polite, punctual, very kind, professional. He arrived 1 hour ahead of schedule!!
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April 2024 by Hunter Williams
Great people and always willing to help.
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April 2024 by Mike Massingill
Job well done
