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November 2023 by David Aguilar
James helped us tremendously on picking a mattress on short notice with me having back surgery soon and answering any questions we had! Would highly recommend ! Awesome Customer Service!!
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November 2023 by Kristun McCraw
James helped me find a bed to my liking. I have not had a new bed in a few years. I told him my budget and he delivered. Thank you James for the friendly and welcoming service!
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November 2023 by Laurie Grant
James did an amazing job taking care of our purchasing needs. I also had to switch out the mattress, and that process was smooth and easy. He was very patient and informative when I was trying to decide and with various trips to the store. He did not try to over sell and worked hard to make sure we had a purchase we were happy with and met our budget needs. I fully recommend Mattress Firm Dalton and James as your sales rep.
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October 2023 by Babe Penguin
Great service. Explained my size request , budget and need by date. Guys hit it out of the park! King size mattress for under $700. Don’t knock the in a box mattress till you lay on it. Use in guest room so not daily use. Everyone says it’s comfortable and I agree.
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October 2023 by Tina Beal
JB was amazing to work with. He answered every question we had. Nice man, with great stories and humor. He was very insightful, if he worked for me he would definitely be getting a raise. It's people like him that make sales.
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October 2023 by Elisabeth Crutchfield
James was super helpful and very knowledgeable about all products! Our mattress will be delivered super quickly- we are so happy with Mattress Firm Dalton. Not to mention they help getting rid of our old mattresses.
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October 2023 by Deborah Leamon
J.D. was very helpful and knowledgeable. Showed us 3 styles figured for us. That way we were not overwhelmed with to many choices. The one selected was just right for our needs. Would recommend them to everyone.
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September 2023 by Dakota Livingston
Came to purchase a new mattress and James was extremely helpful. We were able to get a great deal with the Labor Day sale. Would definitely recommend coming to Mattress Firm in Dalton!
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September 2023 by Jh3668 H.
I was in need of a smaller bed. But one that could support the rods in my back. And the pressure points associated with back problems. I purchased a sealy posturpedic. Over $2000 for mattress alone. Then JB, the salesman, told my husband that he could have it delivered and set up for free since it was over $600. They didn't do that. They pushed it inside my door and took a picture. Then left. I also bought an encasing waterproof mattress and bug cover. (I have these on all my beds). It costs around $69 . But he gave me the cheapest, thinning one they had. And "gave me a discount". It was $49.99. Oh and it wasn't an encasement. It was a fitted piece of plastic. Good grief. After I got the bed set up. I laid on the bed and realized that a woman short like me, (5'2"). Shouldn't be feeling her feet hang off a queen size bed. So I measured it. It should be 80" long. Most beds are. It was 75. And I was stretching it. The mattress was tight. I barely got that. Then I did the width. It should be 60 to 64 inches. Again I'm stretching the measuring tape because the mattress is tight. It is 58 3/4. Or 59 " if you want to round off like mattress firm did. They want to charge me to swap it out. Because all other mattress companies say it should be bigger by an inch or more. Not shorter. Sounds like I got a full xl. Good grief. Can't come to an understanding at mattress firm. And they will not compromise. They are so nice you almost wonder what schooling they went to in order to be narcis. How do you keep turning it back on me. You are the company. That did not hold up to your contract. I'm contacting a lawyer. Don't buy there. They also told me the online people were full of crap and they sell the old stuff in the warehouse. Stupid competition. Don't appreciate people like that. If I didn't need that mattress. I would not have gotten it.
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September 2023 by Ethan Rudder
Absolutely love our salesman he’s the best! He has a lot of knowledge about mattress. Thank you for everything. He also gives really good deals for his clients. Jacob is the salesman here up in Dalton Ga
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September 2023 by Bryan Lawson
Our salesperson was Mr.JB, he was extremely knowledgeable, and passionate about his work. Customer service was 2nd to none I've ever experienced anywhere. If this world had more people in it like him that cared and strove to be as professional in whatever they chose to do, it'd be a far better place. He's an asset to your business.
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August 2023 by Darryl Vincent
Jonathan Brown the salesman was so helpful with helping us to decide which mattress was best for us! We would definitely recommend him for anyone looking for a new mattress!!Darryl and Linda
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August 2023 by MD JAMAN
Mr JB is one of the best with his customer service. He explained things real easy which really helped us to pick up a good mattress. Definitely recommend.
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July 2023 by Kaysha Gilbert
WOW! JB was awesome, he was not a salesman he was a sleep expert. It goes a long way when someone is friendly, knowledgeable, not pushy, and most all GENIUN. He went above and beyond helping select the right bed for us. I will definitely be a repeat customer and recommend Mattress Firm to all. Thanks again.
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July 2023 by Bradon Doctor
Jonathan (JB) is awesome! I have bought several mattresses from him now and it’s always a great experience. Knowledgeable, easy-going and great deals!
