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April 2024 by Jeremy Cook
horrible customer service. they messed our taxes up last year , and we have been to 3 different locations trying to get it fixed. apparently jackson hewitt locations are franchise owned and they do not help each other if a customer has a problem. we thought a big name company would have the resources to help us , they sure charged a lot , but the service has not reflected the premium.we are now waiting to be helped after showing up for an appointment we set up days ago , that i had to take time off of work to be at. ( we have been waiting 30 mins now )it seems they are understaffed and unprepaired to help people.
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March 2024 by Kimber Romans
Rhonda Hardy. She is Fantastic, friendly, thorough she does the best for you we are grateful.
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March 2024 by kious andrews
Very helpful
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March 2024 by Jason Wallace
Rhonda was a great help
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March 2024 by Rocio
Thank you to Rhonda and Brianna at Jackson Hewitt for being so amazing at helping prepare my return. They helped lower my fees and did everything in their power to help me. I will continue going to see them every year
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March 2024 by Joyce Barger
Rhonda was so helpful. Went beyond helping.
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February 2024 by Lily
Visited the storefront location - they took me in before my scheduled appointment due to conflicts in my own scheduling. They were super efficient and professional. Thank you so so much! I will be back next year.
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February 2024 by james halford
Awesome experience
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December 2023 by Brianna Jolley
Ronda is hands down the best! I will never use anyone else. She has been my go to for 4 + years!!
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December 2023 by brooke taylor-mae short
after speaking with the tax preparer rhonda as a first time customer and the preparation fees associated with the loan i decided to not go through with it at my own request because every bit of my money matters at this time. i explained my life events and she was very helpful and answered all of my questions. i highly recommend this tax place and rhonda.
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December 2023 by Sondra Stillwell
Literally the nicest ladies at the Glenwood office. I highly recommend
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December 2023 by Anthony Pedigo
I had a great experience and Rhonda was very nice and professional even tho she was by herself and backed up all day she still do her best I will definitely be back
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December 2023 by Nat Minor
Rhonda was very helpful and very friendly. Would highly recommend!
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March 2023 by Natasha Johnson
I filed in 2021 for the advance. I was eligible to receive it, but the JH employee put my bank account info in wrong and I had to wait to receive everything through the mail. Then after receiving it the numbers did not match up to what I was originally told. I looked into it (as they would not) they put my son's ss# and name in incorrectly. I had to get them to file my 1st amendment. I thought all was well... I went to file this year on my own, but JH "forgot" to put in some numbers from 2021 and I needed another amendment. Which I had to find the mistake again because they couldn't find it. Well two weeks after bugging them, they did the amendment. After reviewing the amendment and them telling me I Owe taxes from 2021 I noticed the changed my AGI drastically. I went back and checked and of course they added my income in incorrectly when doing the last amendment. I now need another amendment, but again they don't see what the problem is. I have been waiting on a call back from a lady named Stephanie and I have emailed everything I needed to (which they already have copies) and broke down the numbers for them. I am not a tax expert, but can clearly see the mistakes made each time. I will continue to discourage anyone that may think JH is a good choice. It is not. No one I have spoken to knows what they are doing. Maybe basic taxes, but they do not pay enough attention to make sure they do it correctly. I will obviously have to file an extension for this year as JH does not seem to care to correct their mistakes. No sense of urgency and total lack of responsibility for their continous mistakes.
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March 2023 by Sara Ismail
Very friendly and helpful. The Ladies in the office were so nice. They made filling taxes as a married couple for the first time so easy.
