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June 2022 by Charles K.
I worked with Dennis and it was nothing but great. Kind upfront stuck by his word and just overall outstanding.
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September 2021 by Anna G.
Carpet Express is an absolute joy to work with. Competent, personable sales staff (my salesperson was Carol Johnson). Prices are more than competitive. Shipping and delivery were fast and seamless. Highly recommended!
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January 2021 by George H.
Excellent product knowledge, customer focused, friendly, efficient, great prices. What more could you want? Thanks Greg!
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December 2020 by Linda D.
Best prices in Dalton and surrounding area. We had stopped in about five places up in that area and Carpet Express had the most to choose from and it was priced fairly. Our salesman was most eager to help us and very friendly. He also recommended a great installer who also gave us a top notch installation.
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November 2020 by Billy Wheeler
Everyone is very helpful, many choices, and they deliver!
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October 2020 by Kara C.
I had already picked out my carpet, but the local installers/sellers wanted way too much for the carpet and the work. I found the carpet I wanted at Carpet Express and Alex was great with helping me get it ordered and shipped. A few minor SNAFU's with getting my receipt generated for insurance, but seriously MINOR. The most difficult part of the experience was with the shipping vendor they used, SAIA. My roll of carpet (approximately 1000 lbs) was all the way in the back of the semi and the driver had no help and no equipment to get it to the entrance. He argued with my contractor and said my contractor was refusing the shipment if they couldn't manage to get it off the truck somehow (I was not present). I called the shipping company and no one returned my call. Fortunately, my contractor got it sorted out and my carpet is BEAUTIFUL. So yay for Carpet Express, not so much for their shipping company.
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September 2020 by Paige M.
Carpet Express had the carpet I was looking for at 50% of the price my local carpet store quoted and the shipping was amazingly fast. I would highly recommend them. I worked with Debra who was efficient and pleasant!
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July 2020 by Robert Macchia
We purchased 4 boxs and the color was a mistake.[Our fault ]My wife contacted Customers service she was told because it was less then 400 square feet there is nothing that they can do On returning the product because it came directly from mill,and it doesn't meet there return policy. Fantastic customer service !We planned on buying 2500 sq feet more.......Thanks Carpet Express
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June 2020 by john malone
Mr. Young was excellent in helping us order our flooring. He took a personal touch in making sure that the order was fulfilled correctly and shipped to us and followed up with every milestone of our order. Thanks again.
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April 2020 by Jeff Gollehon
Ordered luxury vinyl plank from Carpet Express after shopping it extensively online and locally. Carpet Express gave me the best pricing and my sales rep Carol was awesome to work with!! Would absolutely recommend her and Carpet Express
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November 2019 by Catherine M.
I called a local tile company. I needed 700 sq ft for my house. The local company states no one can beat their prices. Well Carpet Express more than $1.50 less per sq ft and they delivered right to my door. Same identical product. The customer service personnel were friendly, professional, and helpful. I wouldn't hesitate to recommend or use them again. GREAT COMPANY!!
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August 2019 by Jan V.
Smooth ordering and delivery process! Browsed the CE website until I found a carpet that met my requirements. The CE representative was helpful providing a quote and shipping information, and ordering was straightforward. Carpet was delivered as promised to my house and off-loaded by the installer I had selected. I saved several hundred $ over the best local quote for identical carpet.
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August 2019 by Laura P.
The carpet had damage and was refused. When I contacted carbon express it to find out about getting my money back they are giving me all kinds a run around telling me I have to wait for at least up to two weeks
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July 2019 by Jason
Extremely great customer service. We got our flooring for half what the competitors are charging AND it was delivered. I would rate 10 stars if I could!
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June 2019 by Peter Masha
We visited other Carpet dealers in North Georgia and immediately we were pushed and pressured. We wanted to see the whole range of carpets available so that we could make an informed decision but they only wanted to show us the most expensive and delayed horribly when we asked to see others. Driving further up the road, we came to Carpet Express in Dalton, because we had seen good reviews online (Yelp) and when we drove up. At first we thought it might be a mistake the other places were huge and flashy and this was small and non-descript, with a gravel parking lot. But we're so grateful we got past that, because on entering, Melissa Hanson greeted us and immediately began to listen to us and show us all the options and answer all our questions, never pushing, but always providing whatever we wanted. Finally we found what we wanted but it was not going be available in time and so she went out of her way (making many calls) to get another supplier to provide us a superior product at the lower price. We could not be happier, with the service and the product! We will recommend all our friends make the drive from Acworth that we made, because it will be well worth it!
