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May 2024 by Rachel Frazier
Excellent Customer Service! They also have financing and delivery! Super friendly staff,
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February 2024 by Stephen Hattabaugh
This company does everything they can to please their customers. Great customer service
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February 2024 by Rolando le
Lady followed us closely around upstairs until we left
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December 2023 by Jason Oliver
A co-worker had told me he had a great experience at a furniture store in Dalton, when I told him about mine at Bates he said “Yep! That’s the one!”
Bates was extremely pleasant to work with and very helpful in finding the exact furniture we wanted. We were looking for a specific brand of furniture (Homestretch) and a specific style of couch and recliner. We had called and even visited a few stores in the Chattanooga area and none of them had the newer zero gravity line. One store told us it wasn’t out yet, another told us it was discontinued! We called Bates and they knew exactly what we were talking about, said it was a popular line, and that they’d have some in the showroom the following week. They called us when it came in and we headed down. Our sales person was very pleasant to work with through the whole process. Got a great deal too as they honored a discount my wife had made over the phone for Black Friday. I’ll definitely be coming back when we’re ready to buy more.
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January 2023 by Mark Carter
Bought a couch from them that was delivered on 1/20/23. When we bought the couch the guy we were dealing with said the pillows were included. They didn’t give us the pillows when couch was delivered. I called and they said I can buy the pillows from 25 dollars each. NOT WHAT WE WERE TOLD! Spent 2,500 dollars on a couch to just be lied to about the sale!
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November 2022 by Jason Yocum
Buying a new bed room suit and had to order it. Pay earnest money, which they kept, and ordered the suit. Did this for a 90 days same as cash. At the end of 90 days, they expected payment in full without delivering what I ordered. I thought that it was odd to expect payment for undelivered goods but they did. So I asked to do COD and they agreed. By August, the suit still hadn’t been delivered. So I moved on. I get a call in September that it finally came in and they was appalled when I told them I went to another store and bought the furniture I was wanting. They even expected more money, above the 10% that I had already paid, for a “restocking fee”, and refused to reimburse me for what they couldn’t deliver.Since the ownership change, the store looks nice but the business prowess is horrendous. Wouldn’t recommend doing business there.
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June 2022 by Philip Parks
Super helpful, great prices.
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June 2022 by maria guadalupe escorcia
Very good
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June 2022 by Wade Stephens
Great people very helpful
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June 2022 by Ann Teems
I love this place and their furniture. Renita is so good to work with
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June 2022 by Christina Burns
Great pepole good prices
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January 2022 by Deede Gram
This was my first stop to look for a few furniture pieces I need and I was very glad I went. Friendly people. And not pushy...just helpful to find what you are interested in. They have an excellent variety of inventory. Living room, mattresses, and motion furniture was downstairs and bedroom and dining room was upstairs. There was a good selection of lamps available. Clean and bright store!
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November 2021 by Dale Garner
Outstanding, I have been getting my furniture from them for years.Great quality and the staff treats you like familyWill always go there for my furniture
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August 2021 by D Wilson
Good place to buy recliners and furniture. Clean and pleasing appearance with helpful sales personnel.
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July 2021 by Christy
They're great! Not only do they have top notch furniture... they're terrific people! Very knowledgeable and very helpful, also.
