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September 2023 by RAKH US
Terrible gym. Management is racist and staff is rude. I hope they never open anywhere again. Please you’re better off going to planet fitness.
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June 2023 by Mark Berry
Great gym, I believe this is the place for my family. Hopefully, our new gym home
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April 2023 by Chris H.
This gym is terrible gave me a deal to prepare a year and then moved to a smaller location where I can't do any of the same workouts. The new location is small and has no area to do abs or stretch. Don't join I moved to crunch and so did most of the other members. No tvs, super cramped, this place will go out of business soon.
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March 2023 by James J.
Terrible business ran by an even worse owner. Unpaid instructors and employees. Gas lighting customers. This could not be a more mismanaged gym.
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March 2023 by Jennifer Carranza
Currently been going to this gym for a while. When I tried to add my sister in law to my family plan, the owner claimed it has to be my immediate family and has to live in the same household as me. No where on the website does it claim the family plan is for immediate family members in the same household. They do not honor what their website claims.
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March 2023 by Sheila G.
I joined the gym for the January $1.00 special, with the first payment due in March. I was charged in February. Emailed the gym and the Owner, Bryan, said it was glitch in the system, but he would honor it and skip the March payment and pick-up in April. I was charged in March. Emailed Bryan, and he did refund me. However, he has never apologized for charging my card TWICE when it was not authorized. I am canceling my membership at the first opportunity, but this could have been avoided with better customer service.
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February 2023 by Roswell McLarin
Okay gym if you like a small area to workout and share. Never had any issues at this gym until I ate at the owner's restaurant Cedacrest grill. Left a bad review for his restaurant and he kicked me out of the gym.I tried to make peace after the fact of taking down the review showing some understanding and the owner could have cared less.Gym is also not veteran friendly as well. If you scroll through the reviews you will find other reviews of people he is kicked out for no reason as well.I advise everyone avoid this gym and owner at all costs. Kennesaw YMCA is just 10 minutes away and they actually handle themselves professionally.In addition to the response he just made to my review. I went back and left this review because I thought it was funny that they sent me an email for membership and referrals after I was banned for no reason.Thank you for confirming that your answer was no and that I was still banned from the gym without any valid reason other than you were upset about my review for your restaurant. I did not know it had closed and the fact that it did not work out for you speaks for itself. Keep up your attitude with your customers and your gym will close down too when people figure out how you are to your customers.
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December 2022 by Kory Nguyen
My husband and I were moved over to this gym because the gym we signed up at (1440) closed down. The email we received about switching over and were told we could cancel the membership if we didn't want to continue with this gym. Within a week of getting the email my husband contacted them and asked to cancel. They never asked us to fill out cancellation paperwork or anything, just said that our membership would be cancelled. That was back in July and we have gotten charged every month since then. We continue to email them and ask for them to refund and stop charging us and to confirm that our account is cancelled. We even went so far as to issue a charge back for this past month. They keep telling us that our account is cancelled and they will talk to the billing company about refunding us and stopping payments, but it still hasn't stopped. We have lost so much money to this gym. At this point in time the only thing we can think to do is try to block their charges with our bank.
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November 2022 by Princess Wallace
Rude staff. No one can answer questions but the owner and you have to wait for them to return your call. Canceled membership and was charge on the 1st for full month but membership cancelled the 2nd. Just a scam. No air and not clean.
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November 2022 by dave sprecher
Horrible business practices!!!! They took over local Fitness 1440 memberships including mine and then without permission proceed to charge members. Then when you call their managers they give their words to refund you and then forget about it. Avoid this business! Cost me $40 !
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October 2022 by Doug Watola
They cannot figure out how to provide service between two gyms, Hiram and Dallas. You request access to one but they give it to another. You request service but the Dallas office does not know the number for the Hiram office. I have had one occasion when the staff was rude and curt on the phone.This gym had no problem giving me a scan card or deducting payment. I was frustrated but not rude. This business blames the customer and does not take ownership of service.
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September 2022 by Channing Jackson
I cancelled my membership back in the spring and I as charged for two months and an additional fee. I contacted the gym back in June to resolve the issue of them mistakenly charging my acct. The owner is now involved yet they can’t seem to find a cancellation form. Go figure. Absolutely ridiculous that a staff member working the front desk of a gym that has one person working out can misplace one piece of paper…..but this is by far the most unprofessional gym I have ever dealt with. I really hope I see my money again one day. Until them I guess a report will need to be filed.
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August 2022 by Isabel Ceballos
My daughter was going to this gym and she told me everything that happened with those poor instructors and how the owner tried to silence her when she spoke up to help them. Do not support this business who is scamming the staff and treating their clients this way!! The owner must pay the instructors what he owes them!!!!!!
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July 2022 by Gengar Glomez
My best friend goes to the body pump group classes and raved about them and the instructors. I was planning on getting a membership since I was moving close to her but I just heard the news that some of the teachers have stopped working because they owe them money for months and will not be getting a membership here. My friend showed me messages of the owner canceling memberships when people said something about it and I was shocked with his behavior. Do not support businesses that treat people like this!
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July 2022 by MRC
This is the most unprofessional business I’ve ever seen in my life. Class instructors have not been paid in months to the point that they have taken a stand and said they wouldn’t do any more classes until they get paid. So they acted like nothing happened, cancelled all classes and came back with some weak schedule since they were missing half the staff at this point. They blocked the instructors in the GroupMe and haven’t been paid or contacted to this day. When I said something about it and told everyone what was happening Bryan the owner cancelled my membership (I was gonna do it anyways) and blocked me from the group too.We will no longer support this business that is pretty much scamming instructors into working for free and then blocking them, acting like they never existed and replacing them with new victims. PLEASE EVERYONE BE AWARE OF THIS!!!
