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January 2024 by Henry Trotter
Always been helpful to me
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February 2023 by Crystal Johnson
I don't even know where to start with the praise that I have for Kevin. He went above and beyond the Call of Duty to help me get everything set up for my stepmother after my dad's passing.
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February 2023 by TJ M
I lost my wallet. I ordered a replacement card on Dec. 21, 2022. Today is 02/10/2023. I still have no card and no way to access my account. I have left 3 messages for Kevin Graham at the bank. I have no yet received a call back. Very poor customer service.
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October 2022 by Lindsey
Great customer service! Tracey went above expectations to help with my situation.
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June 2022 by Brandon Harris
Nice people
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May 2022 by Steve odom
This Bank no longer operates like SunTrust. Calling customer service is really frustrating and usually you have one hour wait time. If you are lucky enough to get a representative they over promise and under-deliver. Excessive maintenance fees on checking accounts. Don't waste your time with this Bank. On a positive note the employees are very courteous.
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March 2022 by Good Hope Hemp
If you need to contact a person by phone, you will wait at least 30 minutes.
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September 2021 by Will Heitsenrether
I guess this location doesn’t know how to pick a phone.
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June 2021 by Gordon Dowis
This particular branch, Chad and the two new tellers are probably the most unprofessional customer service you could experience or expect to handle your business. A teller should never tell a customer I don’t know and if you do, it should be followed with give me a second and I will get you the CORRECT answer. Also, a branch manager should probably know the whole situation and acknowledge the customers that makes sure he continues to have a job before listening to his employee who obviously didn’t tell him the whole story. Owning a company and having my personal banking and business banking done here this experience has finally made me switch to another bank after 22 years.
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September 2020 by bill clay
I put a deposit in and 4 days later its still not in my account. However, if you make a transaction, they are quick to take it out. All positive reviews are fake.
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September 2020 by Matthew Grimm
Atm is always down
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May 2020 by Alberto Tammy
This Suntrust branch is by far THE BEST branch that I have ever been to. I have been banking with them for 8 years and have dealt with many branches in that time period. The people at this location are wonderful. Huge shoutout to Tabitha! She has been so pleasant and helpful... always with a smile on her face.
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October 2018 by Deb Galloway
I came in with a very complicated situation expecting it to be stressful and unpleasant. While it was difficult, I received great help and they made it as pleasant as was possible. Great, friendly and knowledgeable people!
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February 2018 by S Verhine
Very good customer service
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June 2017 by Mattie Walter
I typically go to the big SunTrust on 41 but was in the area so I decided to stop by this one to make a deposit. For starters, clients are supposed to fill out deposit/ withdrawal slips before approaching the counter - common courtesy. I filled out my slip and was first in line but stood there for 15 min with two tellers; if people do not have their slips filled out they need to be redirected to do so. I eventually left and won't return to this branch