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December 2023 by Leona Finberg
Love this place. Wish I had come here sooner. We washed our 85-pound dog here. Employees were helpful. Prices are reasonable. Will come back for sure. Most importantly, my dog loved it here.
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November 2023 by kelly daniel
This place has a lot to offer, they have an onsite groomer, self service dog washing, and the products that they sell are very good. The prices are also very good as well.
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September 2023 by Jordan Scott
Today was my first visit to Pet Supermarket, took my dogs in for self-service washes. The facility is very clean and organized. The best part about my time here was the customer service. Ayvah, Collin, and Emercyn were AMAZING. They were knowledgeable about their inventory and sweet to my dogs. Great overall experience. Will be back! ??
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July 2023 by Erielle Spear
Heather was such an a**hole, talked down to me, and barely helped at all.I went in today looking food for my lizard and was eventually helped by another worker. I watched her make everyone else do her work for her.Terrible customer service and she should be fired.
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June 2023 by Linda D.
Nice store with friendly staff. The dog washing stations are great. They also have a good selection of food, toys and grooming supplies.
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June 2023 by Keshia
Heather has terrible customer service and Danielle was rude and unprofessional. I filed a complaint with customer service. I'm waiting for a reply.
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June 2023 by Betty Greneker
Great, clean storeYour dog will love it
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April 2023 by William Janke
It is a great place to shop for your pet needs. Friendly and helpful people.
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April 2023 by Randy Howell
The scrub was full of black mold. Took our dog here to get a bath today. The manager tried to upsell us on the more expensive bath which includes a facial. After we already said we wanted to go with the basic wash she kept pushing and asking us which scent we wanted. I appreciate good sales, but this was far beyond that. It made me super uncomfortable and I think the other employees too. We got to the wash station and saw that the scrub brush they gave us was covered in black mold. When we went to trade it for a new one my wife was told, "We do rinse them." I think bleaching them or an apology would have been a better response. People were relatively nice otherwise.
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April 2023 by Dan Brown
Fantastic pet supply store. Everyone is extremely courteous and friendly. Their groomer, Michelle, is especially amazing. Our dog absolutely loves her. The whole place is very clean. Highly recommend.
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April 2023 by Judy Peters
Always welcomed as I enter the store. Great service, quality products !A very special thank you to Michelle, I call her the pet whisperer. Recommended her grooming services to many! Give her a call?Our spoiled Yorkie, Jaycee loves her!
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March 2023 by Caroline Southern
This store is amazing!! I got my dog groomed here and they are by far my favorite place… and I have tried a lot of places. The groomer sat down with me and talked about what I wanted and made my dog feel comfortable even though she is always terrified. They also have self-service washing station which is so helpful for people who don’t have baths or don’t want to have to get on their knees/bend over to wash their dogs. The other employees there were very helpful and kind!
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February 2023 by Tim Pritchard
Nice and orderly store . Took a min to find dog treats .never asked if I need any help . And to top my experience off at this store the 100 I was paying with split in half as I pulled it out of my wallet and they would not take it . Had to struggle counting other funds to pay with. FYI. Once long ago I to was a manager for TR US. Telling me a bank won't take it is false. But anyway .
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January 2023 by nucci luv
They are just not big enough to carry stuff we need. They have the very basics only, And staff is friendly etc. But they didn't have my rat food and most recently didn't have the fish meds or filter cartridges for our fish tank.
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January 2023 by C Jack
Location is good.Knowledge and customer service poor.Purchased two sticks for a puppy (five or 12) were told that they were very durable. Our 12 week old puppy went through the softer ones within minutes.We contacted the store to see if we could exchange this after ones for the harder ones. We were told yes but when we went there to exchange them, they were charging us about two dollars to exchange 3 chew sticks since they only returned 3 and rung up as purchasing 3 (ie loosing the 5 qty discount even though we did purchase a total of five)Even though PetSmart is further from home, we will be driving the extra from now on.Long and short, when told we would have no problem doing and “exchange” that turned into a return and purchase at a higher price.
