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June 2024 by Arnell Teems
This Kroger Pharmacy (Dallas Commons) is the worst - needed a ZERO star here. My son's life partner has had some major medical issues in the last year or so, as well as other issues. The pharmacist has been rude the last 2 times she has taken her prescriptions there. Today he just told her that he wouldn't fill her prescriptions at all - stating that HE felt there were inconsistencies in dosages and quantities. I called to verify this and he stated it was at his discretion. I asked him where he received his medical degree from and do his residency. Of course, no answer for that - oh right - he's not a doctor! And in my opinion not much of a pharmacist. He embarrassed her and basically questioned her integrity, as well as that of her doctor, her NP and the counselors that coordinate her care. IF he thinks something hinky is going on, he needs to report it to the DEA - the numbers are right there are on the written prescriptions - NOT embarrass a young woman with legitimate health issues. Can you say power trip? Totally unacceptable. I used to like this Kroger store but DO NOT recommend the pharmacy on any level.
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May 2024 by Steve Bowman
The staff is very friendly and always helpful
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April 2024 by Kevin Elsberry
They seem to never have anything in stock
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March 2024 by Angela Reyes
I sat in the drive thru pharmacy window waiting on them to open up. The pharmacy hours are 8am-8pm Monday-Friday. I called and asked what time they opened up the drive thru window and was told in 20 more minutes. It is currently 8:10. Worst experience ever. Will be switching pharmacies.
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September 2023 by Levi Cash
Never has my medicine in stock
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July 2023 by Sharena Millwood
We have been using kroger pharmacy for many years we just recently moved and there is no kroger here so i am sad everyone is nice there and always makes sure all my questions are answered!
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June 2023 by Breanna Bullock
I put in a prescription to be filled and called. I called to advise which medication was most important. He told me which medications i placed and filled the wrong dose of diabetic medication. I felt bad yesterday drive and I woke up with sugar of 400. They could’ve careless. I didn’t know they go on lunch at 1pm. The girl told me to come back at 3 after their lunch then the pharmacist said 1:30pm. I just moved over here so i didn’t know. The girl took so long with putting it in correctly now i would have to still wait or force myself to drive back. I have a headache and still feel bad. I already forced myself to get up. Its a shame. I was a pharmacy tech for 5 years until i got sick and my son cerebral palsy got worse. I would have never turned a patient away. My job was to help. You never know what can happen to a patient.
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June 2023 by Nailah Alexandre
The staff tries their best. I think it’s important to realize insurance and doctors offices have a big impact on what the pharmacy can do and how quickly they can do it. Staff is usually kind. They don’t hesitate to let you know why something different might be happening that day (Different drive thru hours, a longer line inside, longer wait time for prescriptions) in the pharmacy with limited staff. Thanks to this location and the staff that’s stayed around to make sure we get our medication. I know they try their best.
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May 2023 by Kaitlin McBride
There are 2 pharmacy technicians who are phenomenal at their jobs, I wish I knew the two ladies names, both wear glasses and are always kind. I know kindness isn't a pre-requisite in this or any field, so they go above any beyond. The pharmacist and all the other staff I have nothing nice to say about. Treating people with decency and respect goes a long way, and being curt or downright rude starts to wear on people. It shows you need a break, and some self care and I'm sorry you're not getting that.
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April 2023 by Chip A.
First time I had been back in this Kroger in sometime. And will probably be the last time very unorganized aisles. Many product still sitting in the aisles. Every checkout line was backed down through the shopping isles. When opening a milk cooler, the entire cooler smelt like sour milk not a very friendly family atmosphere anymore either very sad probably will not be going back.
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March 2023 by Jamahl & Nishay Alexander
They are the worst. Don't answer phones, make you wait forever. Never have your prescription ready.
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October 2022 by Kaitlyn O.
Worst, slowest, rudest pharmacy I've ever been to! I don't understand the rudeness?! There is no reason for it and forget them even answering a medication question, they have no idea! I had to google the generic brand for my sons inhaler because their answer was "I don't know" someone needs to start completely over with the entire staff!!!! Never will I go here again!!
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October 2022 by Johnny Huffman
This is the 3rd episode l had at this pharmacy. lam a kroger plus customer and always enjoyed shopping, meeting people, buying flowers but can't take the bad service at the pharmacy. The manager has always been kind but his employees are very incompetent, rude and not people friendly. l had to make 3 trips in one day for pickup. lt was not ready when l came in 3rd time and raised cain and act like a crazy lady. What they say about pick up is never correct and they blame it on the flu. Drivethru opens at 900 am it never opened. This was Saturday. l waited for 45 min. nothing. They run this store like "WHATEVER " ATTITIDUDE and lam worn out and will never come back. No more driving back and forth for nothing.
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October 2022 by michelle Critelli
Just did a pick up and they gave me rotten fruit very visible and disgusting. I will never use this service or Kroger again. Headed to Ingles and Publix where they have fresh foods.
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October 2022 by Joel Henry
Having a medical emergency and my prescription was called in. I got a call that it was filled. When we got there we were told it wasn't filled and would take an additional 20 minutes, 30 minutes later we were still waiting. Wouldn't want these people running a fast food drive thru, much less a pharmacy. Do yourself a favor and use someone else.
