Go Energy Financial

Most Recent Comments

• January 2024 by Jennifer Carter
  So I called the bank to get some information trying to establish with a different bank than who I've been banking with they couldn't really answer my questions which I hate but if somebody can answer them for me please let me know who one minute I'm being told that you have to run my social security to check my identity well I thought that was what my birth certificate my social security card my gun carrying permit my license thought that's what that was for because at least two of them show my picture but then I'm being told that you're running my social security because I have to have a certain credit score the last time I checked when you run my social security it don't show a picture but you just gave me two different reasons so are you looking for something or are you hiding something because it's not making sense to me and you're not able to answer my question so I made the decision this is not the bank for me and my children
• April 2023 by sydney peacher
  Sharon is an absolute saint from above, very helpful definitely needs a raise.
• January 2023 by David Cotton
  No fee banking! The people are very nice and know you when you walk in the door. I have never had a better banking experience. Thank you
• December 2020 by Linda O.
  Go Energy Financial, in my opinion doesn't do everything needed for their customers nor does their processing company. I feel they need to step up and come into this decade. My husband and I hv had an account with GoEnergy for almost 20 yrs and they still address the account to my husband, due to his name is first on the account. While, I'm at it, I'm not an internet expert, but their web site and app are behind the times. The new update requires me to receive a text message and code to open the app every time, I use it. On with the story, a few months back, I had a horrible experience and spent 6+ afternoons on the phone with both companies. The problem started, because I made a wrong decision about my money transfer day causing returned checks. The bank doesn't send a message, text or mail anything to make you aware and after over $800 dollars in returned checks/fees for 3 checks, which were resubmitted 8 times, the processing company called but not the bank. Back and forth for days, finally the bank helped, deducted some of the fees, wrote my creditors and told me to pay the card company. I tried the card company, would they accept the money? No! They had already resubmitted the checks and couldn't stop the process. I would be charged again. How many times do you resubmit a check, which keeps returning and when does the bank step in to find out the problem? The huge banks send a email, text message and mail to make you aware, but not a small institution. I deleted my post and it has now happened again. At this point, I ask myself numerous times, what, if I were 85? I couldn't use a computer, my power bill check was returned several times and the power was cut off due to lack of communication. No, it isn't the banks responsibility to take care of our personal life, but at some point, I do believe there should be a cutoff on how many times, they continue to take money from an account without money. Next post!