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December 2023 by Know Whun
After having many extremely terrible experiences at Home Depot, I realized that going back to our roots as a country built upon Mom & Pop stores instead of Mega Corporations is the ONLY WAY we'll survive as a people instead of a number/non-human. CJ Potter treated me with dignity & respect that HD does not. I cannot praise CJ enough! I felt reassured that his Peoples Skills & exquisite Craftsmanship would help me with my dilemma that HD seemed not the least to even CARE to attempt to resolve. It took 5 minutes for me to even get a HD associate to show up, only to be told, much to my chagrin, that they couldn't do what I needed.Even though I arrived frustrated & seemingly helpless just before closing, CJ effortlessly assisted me like NO ONE else had. He was able to resolve my issue in less time than HD could even get someone to show up to help me. Though this Ace Hardware is twice as far away as HD, I will definitely choose Ace over the Soulless Uncaring Automations inhabiting HD!This young man surprised me & re-instilled within me the VALUES that I fought for as a Military Veteran. Some of the youth of this country seem not to CARE for the older generation such as me. CJ showed me the COMPASSION & UNDERSTANDING we so desperately need to grow strong as a REAL & TRUE nation of hard-working individuals. He is truly ONE-OF-A-KIND! If only others were like this bright young man.Thank you CJ for rekindling my spirit. I have a renewed outlook & HOPE in your dedication & perseverance that so many are lacking. Keep up the Good Fight that our Founding Fathers began &, hopefully, we will be the great country once again that others only dream of being! He is most definitely a True & Genuine American. I cannot thank him enough.Ace IS the place for your HELPFUL hardware Men & Women... ? ? ? ? ?
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October 2023 by Diversified Repair & Renovation
This place is an example of excellent customer service. From the moment you walk in until you are pushing the door to leave, they are actively helping and making conversation. Just one of those places where you don't mind spending your money.
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October 2023 by cody wilson
It's not a terrible shopping experience. I like to lead the Loss Prevention members around the store a few times before checking out.
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September 2023 by Martin Momtahan
I love to shop local, but this store has been in a continual decline since opening. The merchandise is a mess. More likely than not, items are all over the place in the wrong slots or hangers. Regular stock items are continually out of stock because either the wrong item is in its place or theft (shrink) without reconciliation of what's actually in the store.Things off the top of my head that were out of stock or have not been restocked were1. Electrical Boxes2. 3/8 Condensate Line3. Nuts, Bolts, Hardware etc.Most employees try to be helpful but they don't have the right or adequate training. To the owner - this store desperately needs your attention to train employees on the practices necessary to keep customers coming back. You may want to have a team member that is wholly dedicated to stock reconciliation. I don't know- I don't run a retail business. These observations from the last 24 months.Without any change, instead of coming here in the future, I'll save the 10 minutes coming in to the store only to be disappointed and keep going to the orange box, which is unfortunate because your ACE is less than 5 minutes from my house.
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September 2023 by Mark Horn
I came in at 10:15 AM on a Thursday. I needed some paint samples. Was told “the paint guy won't be back for an hour”. Train all of your employees to work the paint station or don't offer it as a service. My experience with other Ace locations is that multiple people know how to work the paint station. It shouldn't be dependent upon one person. That's just poor management and not customer focused. I'll pass on this location.
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August 2023 by seantierre
I was looking for B&B charcoal and they were the only place in my area that had it. Now some of the items were a lil bit pricier than other stores but a great local place to shop at.
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August 2023 by Debbie R
Always someone to help, and I can find things that I can't in Home Depot especially when it comes to bolts and screws or plumbing parts. Quicker, easier, and closer than Home Depot, and they always give the dog a biscuit!
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July 2023 by frank walker
Good ?? place to go if you need anything in a hurry, but very ?? hard on your wallet. Maybe ?? they think that their merchandise is gold plated!!
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July 2023 by Thomas Pledger
My wife and I were followed around the store while trying to buy a grill. She had 2 people following her. I had 3 following me. Never shop here again
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June 2023 by Keeli Watson
My husband and I just left this store on Saturday, June 10,2023 @1543. We were not greeted upon entering however were followed around the store by two young male employees. Not sure what their intentions were. Neither employee offered to help us.I personally feel like we were racially and economically profiled. Needless to stay, we will never come here again.
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June 2023 by Joanne Ray
Staff were helpful..looks like I got the right thing to fix my toilet problem.. local store is appreciated ?
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June 2023 by Brandee Moore
Love this place associates always helpful and friendly. Plants are a little more pricey tyan else where.
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June 2023 by Jackson Evans
I don’t know how to spell his name but the young guy (REE-IN) in the service department fixed my STIHL backpack blower and was cordial, informative, and a great attitude about his work. He told me what was wrong with it in plentiful depth and how I can do perform preventative maintenance to keep my blower from failing again and running better than before. Give the kid a bump in pay. It was also late in the day when I took it in just 20 min before he was supposed to leave and I hate being that guy but I told him just look at it when you can and he took it and added to his queue of work without hesitation despite he was leaving soon. That makes me appreciative of his job as well. Thanks again.
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June 2023 by Dee Billone
Good little store, saves the hassle of running further into town for the big stores, or having to find parking at those big stores when you need jist a simple part or two. Overpriced a bit, but you pay for convenience
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June 2023 by Linda Marlow
If you need potting soil, go here! Very good prices and the employees were super friendly and helpful.
