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March 2024 by Harry Kirchhoff
Yesterday my wife attempted to make a deposit into her savings account using the drive through and Arquimedes the teller would not help her and disrespected her and then told her that she would have to go inside. Once she was inside she was told that that even though I had signed the check since we were both on the check I would have to be present for the deposit. I left work and drove to the bank only to stand in a very long line and since Arquimedes was not busy he asked if he could take our deposit but when I accidently dropped my drivers license he refused to help us and told us that we could just continue waiting in the long line. I have banking here since 1985 and the service just continues to get worse and customers are just treated like a number and a problem. This service is kind of up there when I had a problem last year and went in to talk to a "Personal Banker" and she told me that she was too busy to help me and that I should call the 880 number. I had already done that to no avail that's why I drove to the branch for help. It seems like some customer service training would be helpful.
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July 2023 by Saayan Hassan
They need to be reported to the BBB. Worst service. They dont answer their phone. Sarah has no compassion and very rude. Go elsewhere. This is the worst wells Fargo
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June 2023 by Doris Harris
Worst wellsfargo bank I've been in. The people that work here don't even check whose next. I had an appointment for 2pm and came earlier to not miss my appointment. The other 2 customers came after 2pm and they took care of them first instead of asking whose next. How I know they're both 2 o'clock appointment? I heard and that's very rude.
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June 2023 by Doris J.
This is the worst wellsfargo bank I've ever gone to. I was going to open an account and had an appointment for 2 p.m., just like the ones that came in after me with 2pm appointment, and they totally ignored me. They never asked while next. We all have 2pm appointment. Rude.
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May 2023 by G LEE
Today, on May 12th in the morning, I sat in front of my computer at home to open a new account online. However, it was unsuccessful and an error occurred. Nevertheless, the account number appeared on the screen. But I couldn't open online banking. They told me to go to the local branch to resolve the issue. So, I went to the location at 3500 Braselton Hwy, Dacula, GA 30019 and explained the situation while showing my Georgia driver's license, asking them to open a new account for me. However, they refused to do so, which is the first time I've ever experienced this with a bank. I don't understand why they couldn't open it.If you can't trust a driver's license, what can you trust? This is the first time a bank has made things so difficult and inconvenient for customers. It's best not to do business with this bank. It was very unpleasant and I wasted my precious 2 hours of driving time. Their rating is zero.
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May 2023 by S LEE
Today, on May 12th in the morning, I sat in front of my computer at home to open a new account online. However, it was unsuccessful and an error occurred. Nevertheless, the account number appeared on the screen. But I couldn't open online banking. They told me to go to the local branch to resolve the issue. So, I went to the location at 3500 Braselton Hwy, Dacula, GA 30019 and explained the situation while showing my Georgia driver's license, asking them to open a new account for me. However, they refused to do so, which is the first time I've ever experienced this with a bank. I don't understand why they couldn't open it.If you can't trust a driver's license, what can you trust? This is the first time a bank has made things so difficult and inconvenient for customers. It's best not to do business with this bank. It was very unpleasant and I wasted my precious 2 hours of driving time. Their rating is zero.
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May 2023 by Nastassia Radziuk
Mr. Hassan was extremely professional and patient. Appreciate your customer service.
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October 2022 by Hal Karp
Two weeks in a row the ATM drive up took checks but then spit them out and it said to take checks to teller. Inside had two tellers and 6 people on line. Next in line was told to insert debit card and person said he was not a customer. That tied up a teller for 30 minutes and that left one teller. It took 30 minutes to make a simple deposit because teller did not follow rules on doing business with non-customers and having a banker help him.
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September 2022 by dan ban
**BEWARE FALSE PROMOTIONS & HORRIBLE CUSTOMER SERVICE**Opened up a bank account here today, I wasn’t very satisfied with their customer service, I had to jump through hoops because my address on my license was different than my new mailing address, I just recently moved and didn’t have anything with my new address.. luckily I was able to update my address in my work portal which the associate was able to take, I was far from impressed with his service which he claimed he had 10 years experience doing…. I then find out I’m not eligible for the $200 promotion they offer for new customers opening accounts…. All because I went into the branch to open the account????? THIS MAKES NO SENSE…? I will most likely be closing this account with them and be taking my money and business elsewhere. I’ve been told by friends and relatives Bank of America and Regions have more customer appreciation and better customer service. Save yourself time and avoid Wells Fargo Hamilton mill/Dacula and Wells Fargo period.
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September 2022 by Darhon Walker
They lie often, very often, they make up rules on the spot . Just a horrible place to do business..I'm referring to the Hamilton mill branch.
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September 2022 by Dan A.
**BEWARE FALSE PROMOTIONS & HORRIBLE CUSTOMER SERVICE**Opened up a bank account here today, I wasn't very satisfied with their customer service, I had to jump through hoops because my address on my license was different than my new mailing address, I just recently moved and didn't have anything with my new address.. luckily I was able to update my address in my work portal which the associate was able to take, I was far from impressed with his service which he claimed he had 10 years experience doing.... I then find out I'm not eligible for the $200 promotion they offer for new customers opening accounts.... All because I went into the branch to open the account????? THIS MAKES NO SENSE...? I will most likely be closing this account with them and be taking my money and business elsewhere. I've been told by friends and relatives Bank of America and Regions have more customer appreciation and better customer service. Save yourself time and avoid Wells Fargo Hamilton mill/Dacula and Wells Fargo period.
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August 2022 by Julie Miller
I came in to open a checking and savings account. The branch manager greeted me and he was very kind. There was a short wait but was helped as soon as possible. The branch was very organized and clean. The lady that assisted me in opening my accounts was very helpful and explained my options. I am glad I came in to open my accounts at this branch. Thank you for helping me with my financial business.
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August 2022 by Sandra C.
We visited this bank for a transaction and the employee stopped us at the door to ask what we were there for and kept on asking several questions (out loud) we'd prefer to speak to a banker with in privacy and be more discreet about certain things and the employee just trying to ask more and more. We ended up leaving- no success !
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May 2022 by Young Lee
One person doing transactions multiple like while other teller doing four customer
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April 2022 by Joseph Bennett
As a personal goal, I make lazy people work. Wells fargo is a great place to do this. I almost never seen a place people work so hard to not work. Between lying, laziness and general stupidity this location worked extremely hard to not work.If you can avoid wells fargo do so.
