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December 2025 by Mason Macias
Had a great experience at Chase Bank thanks to Isaac. He was friendly, knowledgeable, and made everything quick and easy. He answered all my questions and made the whole process stress-free. Really appreciate the great service!
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December 2025 by Saif msh
5 stars to Julian Tapasco , he was nice helpful and professional
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October 2025 by Pablo Ulloa
I’ve been banking with Chase for several years, but the service at this branch has been really disappointing.
When my wife and I went to apply for a car loan, we were told our credit wasn’t good enough, which surprised us, since my credit score is 780 and my wife’s is nearly perfect. We ended up getting approved easily at another bank with no issues.
Recently, my daughter turned 18, and I wanted to open a checking and savings account for her. She already has a high school account under mine. When we walked into the branch, the representative said he had an appointment at 4 p.m. , but it was only 3:30. I explained what we needed, and he immediately said, “You need a high school account.” I told him we already had one, but he seemed annoyed or uninterested, so we left.
We went next door to another bank, and in less than 30 minutes, everything was done, checking, savings, even a credit card application for my daughter. We made a deposit and left completely satisfied.
I’ll be closing all my accounts with Chase. This was a bad experience with poor service, and I honestly don’t understand why younger customers aren’t treated better. Ages 18 to 20 are when people start forming their long-term loyalty to a brand. Unfortunately, Chase just lost a customer for life.
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October 2025 by George Ratiu
***** EXCELENT SERVICE !
I had an excellent experience with TAMAIRA Bridges- Lead Associate Ops at Chase Bank at 3555 Braselton Hwy, Dacula, GA 30019🙋♂️
Chase Bank is fortunate to have such a talented Lead Associate Ops on their team.
I highly recommend TAMAIRA and her Service‼️
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October 2025 by Timothy Schumann
Every time when I walk into this Chase Branch, the Branch Associates always greet me nicely. The Branch Manager, Joseph always helped me with my account information, and he is very kind, knowledgeable and professional. I am very pleased with the 5 stars level of service provided at this Branch Office. I will definitely refer all my friends to this Chase location. Excellent service for sure!
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September 2025 by John McIntire
I’ve been banking with this branch for over a year and by far they are the BEST Chase I’ve ever worked with. Extremely friendly staff-special recognition to Isaac. The branch is clean and professional. I also bank with Wells Fargo across the street and it’s the opposite with them. This Chase branch is fantastic.
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September 2025 by Deepti Sharma
The branch Manager Joseph Jan is very helpful every time we have any concerns. He personally attend us and explains everything in detail. I always have wonderful experience being in the branch.
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September 2025 by Camden Elder
April was wonderful. She stepped up and took my appointment when her coworker had an emergency. She helped me open a few accounts. She was very educational and clear on everything. Gave me a great first time experience with Chase Bank! Thank you, April!
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July 2025 by A A
Horrible they don’t pick up the phone nor return a call when you leave message even though the voice mail says they will . Made me use my home address on my business account that is ridiculous ! Go to a different bank I
Never received my debit card nor my checks on my business acct and they sat on the money and earned interest for over a month and I could not pay bills or anything g. Very untrained new managers ! And to think you can’t go into the bank and talk to them without an appt. And closed my savings without notification.
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July 2025 by Luis Correa
Joseph (manager), please consider taking cash deposits. A few months ago I withdrew coin rolls. I came back with the rolls in the same box and wraps only to be turned down.
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July 2025 by Eli Steffler
Isaac gave great customer service!!
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July 2025 by Reese Williams
Went to bank to open a new checking and savings account. Everything went great! Branch manager Joseph Jan helped us. He is great !
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June 2025 by chen lizhichen
The manager of this bank, Jan, is great and very friendly. He helped me a lot, thank you very much. He was very patient and handled things perfectly.
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March 2025 by Scott Robbins
I been a chase customer for over 20 years and they do not answer the phone and the phone system is set up to end the calls - this is not good customer service and needs to be corrected Chase!
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February 2025 by Sheena Williams
Initially called last night to find out why my son account was closed. The rep advised that we should come to the bank to get the account fixed. Came in to the office to fix the teller had the worst attitude. I also had a check to cash and victor the teller was so rude and disrespectful. The mgr had to intervene to tell him to cash my check. He was almost rude to the mgr. I have never experienced a teller with an attitude of that magnitude. My private account was closed as well but they still could not give me a reason my sons account was closed. No fraud activity nothing. He had maybe two transactions.
