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November 2024 by Clifton Buice
Malik was great to work with, will definitely recommend him to everyone.
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November 2024 by Glennis Buice
Malik was very helpful in the process of buying and updating new phone. He is very courteous and professional.
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November 2024 by Nancy MacMullan
Malik was excellent! Knowledgeable and patient. Great biceps too!
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November 2024 by Diane Belsha
This was the best experience I have had in a long time. Malik was great
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November 2024 by Pamela Black Psquared
I dealt with Jason Brown at the Cumming, Ga location. He was absolutely the most helpful and most friendliest staff of Xfinity I have EVER had to deal with…both in past phone conversations and in person staff! If I need their assistance in the future, I’ll def be back!
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November 2024 by Beth Fasnacht
Malik has great customer service skills and it is always a pleasure working with him. He is very knowledgeable about the products and makes sure you understand what you’re getting. I rate him 110%.
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November 2024 by Gene Wilfong
Malik is a good employee.
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November 2024 by linda nelson
Malik , I really appreciate everything that you have done for us. You really fixed your problem that was messed up from the last person that helped us . I really can’t thank you enough for your help . Your company should really appreciate you and you really need a Raise for all your hard work that you do.thanks you Linda Nelson
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October 2024 by rona caldwell
Went with my mother to get parts for broken equipment. Malik helped us. He was patient and wonderful. Not only did he provide new parts, but also looked over our bill and helped get my mother on a less expensive bundle. Highly recommend this location!
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October 2024 by Vadivelkumar Palanisamy
I have relocated to nearby area and came to this store to collect cable wire. One of the associate provided the offer stating that, if I move my mobile line from different company to Xfinity, My Xfinity mobile will be 30$ and my comcast internet bill will be 20$. I have accepted the offer and migrated my mobile to Xfinity on Aug 1st 2024. But for the past 3 months, my internet bill is same 35$. Whenever I am calling customer care, they gave temporary credit for 15$ and they gave the confirmation that issue is fixed. But not fixed until now. Now customer care is saying it is misinformation. They cannot fix it. I have to go to store to fix it. I wanted this xfinity store should fix the billing issue as per the commitment (30$ for mobile per month and 20$ for internet per month).
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October 2024 by timothy jett
By far the worst place ever. Rude customer service. They NEVER have any equipment for the wifi no modems nothing. Xfinity 1800 customer service sends us here to pick uop equipment and this place is never in stock with anything. This place needs NEW MANAGEMENT. People drive almost an hour in hopes for equipment and they don't have nothing. This needs to be fixed before they start loosing customers
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October 2024 by Kellie Andrews
Not very helpful, out of ever phone, didn't know anything, the computer is so slow when uploading things
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October 2024 by Sheila Roberts
Stuff at this store were great. But due to the customer service from the 1 800. I will be canceling service I never even started. They don't do the job right, half started my account. Sent me to a location for equipment that didn't exist. Scheduled an appointment for a tech and nobody ever came
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October 2024 by M Marks
DO NOT GO TO THIS LOCATION.
WORST customer service experience at any retail establishment I’ve ever been to.
I DO NOT RECOMMEND this store. The employees there on the day I went were very rude: Al, Jason, Malik, Gian, Tonya and Elena. No one would give me their last name. Tonya was by far the most rude and distrustful person.
I was told the store managers name is JT, no last name, no business card, no idea when he’ll be in the store again.
I’m having to get the police involved to get the situation/nightmare they caused resolved.
Stay away from this store.
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October 2024 by Kevin V
If you have a choice don't go with Xfinity! They charged me $114 early cancellation fee! I moved in an area where they don't service and still charged. No other company charges in this case. I had to spend 1 hour on the phone and 1 hour on a chat. And getting in contact is another story. After I thought they refund me I still haven't got my money (2 weeks ago). What a sad business philosophy to end with their customers.
