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November 2023 by Lisa Domm
The staff was attentive and kind when I stopped in to look for jeans last night. One staff member pulled together about eight options for me to try on and everyone working in the store called me by name. When one of my items rang up at the wrong price (a recent clearance markdown) the staff member at the cash register caught and corrected the error before I could even say anything. I will return to this WHBM again.
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July 2023 by Mello Y.
I feel bad for not getting the woman's name but there was a wonderful lady who helped me try to find a perfect fit for my job. I shopped at 9 different boutiques and couldn't find a single pink shirt that would be classy enough for work and although the shop did not have a shirt for me, the lady who worked there was super accommodating and helpful. Could not recommend a business more. Everyone was super nice and the store was very clean. I will definitely shop here again in the future.
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May 2023 by Jami Ozubko
I am always receiving compliments on my clothing and jewelry from WHBM.I stopped in to look at the newest items added for the summer collection. I was greeted by a very friendly associate Taylor. She was so knowledgeable and polite. She pointed out the decorative stitching, the pleating, the softness of fabric, what items worked best together. She pulled colors that look amazing with my skin tone. I left with some amazing new outfits & accessories. I will be back very soon and hope Taylor will be able to assist me again.
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March 2023 by Jennifer Pickens
I shop ALOT at WHBM. This is not my usual location and I was a stunned at the service I received. I brought back a jacket purchased online which I have never worn. The ticket was not on the jacket bit the plastic fastener and the buttons were still attached. Honestly I don’t know if there was ever a ticket on it, or I would have cut the plastic fastener off also.The salesperson was rude would not look up my account which had my purchase history on. I was out done and not be back to this location.
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December 2022 by Cyntra Gibson
Courtney and Mireille you made my day!!Not only did they locate a shirt I had been looking for, they held it for weeks until I came back to the store. This is the store to shop at for personalized customer service❣️
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November 2022 by Arijana Durmisevic
The manger I believe, has a terrible attitude at this location. She seems to hate herself and her job. Another employee was trying to do a return for me and asked the manager for help. She walked up and didn’t even say Hi. She said “ we probably won’t be able to return it since the tag isn’t attached “ … she continues doing whatever she was doing on the computer for 2 mins and then says “ go to the other store I’m not returning this “ like excuse me….. say that from the get go and don’t waste my time and also, learn to talk to people ma’m. Disgusting. I will not be back to this location.
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August 2022 by Sarah Knight
Love shopping here, and all the sales associates are so helpful and very nice.
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June 2021 by Karen sands
White Black Store has changed, lots of colors which are great for summer, no dresses for business anymore and no average sizes, all small or x largebuyers will never get it --bring in and buy more average sizes!!
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February 2021 by C J
I’ve been a frequent customer for years but unfortunately I didn’t like my experience. I was followed around the store. I was pressured to try things on I didn’t like. I had to go back and forth with a sales associate telling her I didn’t like it. Also the other sales associate said she recognized me from a medical office and she started talking about my personal business. Another thing I didn’t like is at the register I told that I wanted to pay for some things separately. Her voice became a little hostile so I had to be the peace maker and tell her it’s ok several times. Then she asked me where do I work and what school my kids attend. She was so nosy. However I ended up buying my items but I’m returning my items because I don’t like them. I rather shop at the Ted Baker boutique and not this location again.
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December 2020 by Karyn D.
Today I went shopping at your Cumming, Georgia location with my mom and sister and had the most atrocious experience. When looking for items, the associate Michelle (i think this was her name) came up to me and offered me a fitting room if I needed one. She then turned to my mom and sister, looked at them up and down, and told them they wouldn't fit into the clothing at the store and had the audacity to laugh. All three of us stood there in shock, returned the clothing to the racks, and left the store. As a WOMEN's boutique it is absolutely DISGUSTING that your associates have the nerve to body shame women. I've never experienced customer service that was as blatantly rude, belittling, and insulting. It's almost 2021. Your company needs to start treating everybody with respect, and maybe don't be a clothing store for women if you will body shame those who come in. I will never step foot into this store again, but I sure do hope you start training your associates better and hire associates that are decent people and not downright mean.
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December 2019 by Janice M.
Beautiful clothes this year. It seems a couple of years I didn't like the same. Today I lived and wanted everything! Lisa was so great to assist me- not too pushy but rather helped me get the look I wanted. She put together the jewelry and shoes for a beautiful look! I texted my friends to help me choose the best for an event.
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June 2019 by Victoria Price
Always spend too much
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September 2018 by Emerita Brown
I like this store, it's usually pretty slow during the week and everyone is always helpful and friendly.
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August 2018 by Alex Axel
Best customer service!
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December 2014 by Tammi D.
I like this store for work attire. It's quality material, appropriate skirt lengths, and anything with a V doesn't show cleavage. Prices are fair. I usually try to wait on a coupon from the mail, or look at their sale rack. I don't shop often in stores, but had to fix a pearl bracelet nearby, so popped in. Sales associate was nice, and I'm a s***** consumer so I ended up buying more than I really needed. It's called White House Black Market, but you can find other colors there. It is predominately white and black, though. But hey, I happen to like that. They not only sell clothes but accessories and shoes. So it can be a one stop shop, if you aren't too picky. For work, I definitely recommend it.
