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October 2024 by Chrissy K
This Walgreens Store #17282 is always neat and clean and I am welcomed in at every visit.
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September 2024 by Meena Reddy S.
Today I visited 2323 canton hwy drive-thru pharmacy to pick up medication and encountered several issues:
The sound at the drive-thru was very poor, making it difficult to hear the staff. While I understand that privacy is important, the volume was too low to effectively communicate.
The technician, Lana, was extremely impatient. When I mentioned the sound issue, she told me it was at maximum volume and suggested I come inside if I couldn't hear. There was no apology or effort to resolve the problem. Technician training may need improvement to address such situations more professionally. I attempted to update my daughter’s hyphenated first name in the system, but Lana did not seem to understand or assist with this request effectively. I felt very comfortable.
The DUR message appeared on the screen for the pharmacist, which indicates he should come to the window to convey important information directly, as required by law. Instead, it seems he communicated the message to Lana, possibly to avoid walking to the window, which is not appropriate.
Please address these concerns with your team and consider additional training for Lana to improve patient interactions and service quality.
Thank you for your attention to these matters.
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August 2024 by Mahi
I chose Walgreens for filling my doctor’s prescriptions this year, and I had an excellent experience thanks to the pharmacy counter specialists. A special shout-out to Lana, who went above and beyond to assist me. She consistently took the initiative to call the insurance company to confirm coverage and worked diligently to reduce costs. Lana also spent a significant amount of time resolving any discrepancies with my refills and insurance. Thank you Lana for your exceptional dedication and effort in managing my medications.
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April 2024 by Revanth V
Can’t organize baby formulas worser than this store. And the crew were never helpful.Had a Similar experience earlier too.
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February 2024 by Nagesha Dharipalli
Victoria burgerr was so customer friendly and support with best customer service. Thank you .
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January 2024 by Francella Moreschi
Poor customer service. The blond girl at the register looks and acts as if she hates her job. Can she be in the back office? And not dealing face to face with customers?
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January 2024 by Alireza Khoshvaght
Good customer services!!!
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January 2024 by Donna Cochran
They have some good deals, but you need to shop selectively. Some items are very high priced but it’s convenient.
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November 2023 by David
I asked the manager to help me with photos cause their was a slow line. She said the young girl will help you. So I'm standing in line for 10 minutes and I hear the manager running her mouth to another employee! Still no help so I leave!!
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November 2023 by Jaymin Patel
Avg on Customer service
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November 2023 by Sherry
I’m so lucky to meet Kyle C. I have some questions for pick up . He is so nice to help me. Thank you Kyle C !
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November 2023 by D MAC
I asked the manager to help me with photos cause their was a slow line. She said the young girl will help you. So I'm standing in line for 10 minutes and I hear the manager running her mouth to another employee! Still no help so I leave!!
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November 2023 by Ganesh
Good luck to New Joiner. I hope to keep having him good amount of patience to perform at the job , that's what is needed at a Pharmacy so....
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October 2023 by Tami P.
Absolute nicest pharmacy. Always pleasant and helpful. The entire store is nice and clean. I am always greeting when I enter. Always treated kind at the drive through. Always.
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October 2023 by joshua forster
This is the worst pharmacy around. Hands down. They lose prescriptions from Drs office, give half amounts of the prescription, etc. Two weeks ago, they swapped my son's medicine with some random ladies in front of us. She caught it AFTER she left and came back to swap it. Ridiculous and unacceptable.
