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February 2024 by David Todhunter
Overall experience was wonderful, everyone I encountered was knowledgeable and very engaging to me, will gladly refer to you.
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February 2024 by Ketan Chitre
We are new to Visionworks. We as a family went to visionworks for getting our prescription and contact lenses . For some reason our younger daughters proscription and ordered lenses were not correct, Terry ( Office Manager) went out of the way to sort things out and made the matter right . ( as Insurance, Ordering and Ophthalmologist) were involved. Again this was a true example of great customer service !
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February 2024 by cynhyde
Everyone was super friendly and extra helpful. I was able to get an eye appointment fairly quickly and was happy with my doctor.
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February 2024 by Jena Dorsett
Very helpful! After a bad experience at a previous business they didn’t wonderful job of fitting us in and getting the entire family in glasses. Also, they have a great selection of frames and wonderful customer service.
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December 2023 by Raj P.
My wife and I went there few days ago and the lady at the reception was totally not interested in helping us. Her body language and facial expressions made us felt unwelcome . As soon as we walked in she said we cannot order prescription glasses that day as the optometrist was not in the office . We get that it's not her fault but she could have delivered the message politely. When She was unable to look up our insurance we called VSP customer service and connected the lady with VSP customer service . The VSP customer service representative received similar attitude. At that point we left the store and took our business somewhere else.
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December 2023 by Jason
Go see Teri E. At visionworks at marketplace. She is so kind and amazing. Great person to work with.
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November 2023 by Ms. RJ B
Great customer service and associates were knowledgeable and friendly! They have a great team . Loving my new glasses
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August 2023 by Ben Staten
The woman helping us was very professional and courteous and repaired (new frames though) my glasses so that I left with the reading glasses I need daily. We were talking and joking with her as she solved my problem making it a very pleasant experience.
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June 2023 by Michelle F.
This is ABSOLUTELY the worse service I have ever received. Unresponsive, confused, lack communication and general people skills. I ordered TRIAL contacts and April and after calling and getting the run around, it was clear they never ordered. I just received the trial contacts last week. All of it was from me following up. When you call, nobody can help you and they say they will call me back with no return phone call. They are clueless and don't really care. The manager was just as clueless. Been in glasses since April with no resolution to date. HIGHLY don't recommend.
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June 2023 by Claudia Arispe
I scheduled an appointment using the online system. I had to take the morning off from work and arrange other stuff to be on time, etc. Getting there, I've been told there is no doctor. If there is a system, I think there should be an automated notification letting the patients know that their appointment needs to be rescheduled or something. Not everybody has plenty availability to reschedule at any time. This location needs better handling of scheduling, improving communication with patients, and customer service.
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May 2023 by Lilly Freitas
Had a great experience here. Everyone was very nice and professional. Tayzia was so patient and helpful with me and my sister as we picked out our glasses. She really made our experience a positive one.
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May 2023 by Melissa Z.
Unprofessional and unresponsive. 2 weeks ago, knowing my VSP coverage was going to end at the end of the month, I booked a visit for my son so he could buy frames and lenses. 2 weeks later, we still don't have a prescription that they will release and they won't refund the money I paid for this service. I highly advise that you do NOT waste your time. The staff is disengaged, unprofessional and nobody in the office seems to know the correct procedure for doing anything. DETAILS: My son explained from the time that he booked the appointment that time was of the essence since he was losing his insurance coverage at the end of the month. Dr. Moma checked his eyes, wrote a prescription, gave him trial lenses, told him to try them out. She did NOT tell him that the lenses she was giving him were not his prescription nor did the office ever order the right prescription. This caused massive confusion and delays in getting the prescription released so he could place an order. In a professional setting, I would expect the doctor to emerge from the exam and take the time to provide direction to the office staff. In this case, she should have told them to book a followup appointment and order the correct prescription for his eyes. The next week, happy with his sight, he went back to the store to get his prescription and the assistant said that he needed to book an appointment with the doctor. She shared his prescription but would not give him a copy to order lenses. He immediately noted a discrepancy between the lenses he was given and the written prescription. The assistant tried to explain this difference by saying the doctor's notes indicated that his prescription was too significant a change from the last record they had, so he had to come back for a checkup before the doctor felt confident that the prescription could be released. The story changed when he met the doctor, who informed him that they didn't have the right prescription in stock so she gave him a similar prescription that was higher and was waiting for them to order the right lenses before she would sign off on the prescription. 24 hours later, we called to see if the right lenses were in. Mackenzie said they weren't on order, but their provider was just down the road in Johns Creek, so they would take 3-4 days. A few days later, he called and was told they still hadn't been ordered and it would take at least a week. At this point, as the policy holder, I called to escalate. Mackenzie put Whitney, the supervisor, on the phone. While Whitney spent time on the phone with me and promised to call back, she didn't. She left the office and made MacKenzie call me with a very long story of how they were busy all day long. In short, no order had been placed. Another 24 hours passed and I had to call again. Whitney, who had no knowledge of where they ordered their lenses or that John's Creek was a location that stocked them, offered to drive to get them herself. Another 24 hours...nothing. Today, they had Dr. Moma call. When I told her I held her personally responsible for the lack of communication, she became defensive and argumentative, talking over me and then hanging up. At this point, I had to get in my car to personally address the incompetence and ask for a refund. Mackenzie refused to assist and was quite cocky, telling me she didn't like the way I spoke to her so she wasn't going to help me (GREAT customer service, MacKenzie. Bravo). Whitney claimed Dr. Moma had contacted corporate about her and she was fired so she couldn't help. (That's right - she was fired, but helping other customers). The only other assistant was in the back. When I made it clear I wasn't leaving without resolution, Mackenzie finally got him. He told me that it was a long process to refund money and papers would need to be filled out by Tayzia English, the General Manager (who conveniently wouldn't be in the store for another 24 hours). He also let me know I could call back in 24 hours to talk to her. During this discussion,
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May 2023 by F M
I've been going to this location for a few years. It used to be good but now I'm going with 1 star. I had a change in my insurance which is common, she made me wait 20 min, told me there is something wrong with my insurance, then asked me to call insurance company and walked away, 90 min to find out all is good and she used the wrong patient information with my insurance. I didn't get a simple apology and then was told doc cannot see you and you lost your appointment. A few days later scheduled my appointment online, got there to be notified doctor is gone! And there is a problem with the system that doesn't talk to in store schedule....then I had to track down my glasses if they're ready and not even sure if they're done right.
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May 2023 by Boogie Man
Great experience at Vision Works location. The staff was very friendly and attentive to our needs. General Tazyzia and her amazing staff member Aaron gave us top notch service A+++
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April 2023 by Hal Rey
Top shelf service! Took a pair of glasses in to have a screw replaced. The screw holes were damaged, making it extremely difficult to get a screw to start. But, thanks to Aaron & Deanna who went the "extra mile" to fix the glasses, I walked out a very happy customer with repaired glasses. And, they didn't charge me for the repair. This "above & beyond" service. Plus, they both have a great sense of humor and had we laughing the whole time they worked on the glasses!! Can't ask for anything better than this.
