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April 2024 by Beverly S.
I bought my forester brand new from them. That experience was great! The service department needs some help, I schedule my oil changes and services and each time it seems to take longer and longer. The last time over 4 hours! Then I went back for a warranty part to be replaced, part was in- but they didn't send it over to the body shop to be painted - so I had to make another appointment to come back. They are the closest Subaru dealer to me so I feel like I have to go there, and it's not close to begin with. Over all- honestly I'm looking for someone else to handle my general maintenance.
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March 2024 by Eric M.
PLEASE DO NOT BUY A CAR OR BRING YOUR CAR FOR SERVICE! It's been nothing but one gigantic headache dealing with them. Terrible customer service. Terrible service on the car. I bought the car in beginning of December 2023 they have in their system that I bought it January 1 the car was sold to me without having emissions done on it. I had to wait two weeks for a strut supposedly to be mailed in I was told it will be there in a week I called in a week they said it would take another week to get there they did not even have scheduled to have repair on it even though I spoke with the service advisor the day before I took it in. Every time I go there the people in service are not able to locate my car and I've been told it's because they're still an open Work order on it? The invoice they gave me for this last time didn't even have my correct name. It had my grandmother's maiden name as my middle name she cosigned with me. I was told that my car had an alignment done after the strut was replaced, I pulled it off the parking lot and it clearly was out of alignment pulling hard to the right turn out the strut was not put In the right position. The general manager manager didn't even care he made excuses for their Customer service he actually made excuses didn't even care said He has heard my side of the story, but he was agreeing with their side of the story and listening to them not the customer I am in amazement amazement experience I've had with them!!! i've taken it in four different times and they don't even put it in their service department Computer and scramble them around to locate my car, which is either there getting worked on or supposed to be brought it in to get worked because it's an open work order? These people do not need to be in business! They've even called me after I bought the car because they forgot to do an emissions on it. The manager told me the general manager told me that the reason was is because there Was a reason that the emissions wasn't ran on as they had to replace something or reset the check engine light and the state wouldn't allow them but that is incorrect because I was told when I brought it in that they forgot to do it. In what I've read is that it is illegal to sell a car without having emissions rent on it. It's one thing after the other I'm 34 and I've never had Customer experiences terrible. I swear this is unreal.
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January 2024 by Eric G.
I Brought my 2021 WRX to them to fix rear quarter panel and door damage and they took forever to fix it. The deadline was soon coming for me to pick up the car and it seemed to me that they rushed getting it done since the deadline was approaching. when I picked up the car the rear quarter panel was welded on incorrectly making my rear door sink in at the top and pop out at the bottom leaving terrible panel gaps. Along with the terrible panel gaps my drivers door and rear door panel gap was also huge. I have found multiple paint runs on the car since getting it repaired as well. I brought the car back to them to have things fixed and the manager called my car a POS to my face and made up lies about why my doors and quarter panel gaps were not aligning properly when they were using OEM PARTS! which makes absolutely no sense. Soon after that terrible interaction I took my car to 4 other body shops to get a second opinion and all of them told me my rear quarter panel was welded on incorrectly(at an angle) which is why the panel gaps were so bad. So basically my car looks terrible now and they're not willing to fix it properly and I don't have the money to get it redone somewhere else properly. Please do not take your car to the collision center.
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December 2023 by Deborah T.
Arrived for scheduled appointment only to be informed they were short staffed. Advised us we could leave our 2023 vehicle brought in under warranty for a potential brake issue and they would provide a loaner vehicle. OK. Now we had traveled to Cumming from north of Blairsville, going over the mountain and Neals gap in dense fog on a 2 hour ride to get there. A loaner would mean a total repeat of the drive. Other appointments had been rearranged for this visit. I declined the offer and told them to call me when they had staff. This NEVER should have happened. As we were about to leave...quite angry, we were then offered the option of having someone deliver our car to Blairsville. With no staff...that could have been days. I'm angry because if they only had the DECENCY to call and inform us of the need to reschedule,.... I would have been fine. Even if we had been in route, we could have turned around and rescheduled. Who does that to their customers. Shame on you, Troncolli Subaru.
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December 2023 by Evan T.
Do not, I repeat, do not purchase any type of warranty from them, no matter what they say. They promise you the world but are only prepared to delivery a grain of sand. Only 1% of things that happen will actually be covered. The job of the service department is to weasel them out of everything. They are worse than lawyers, so if you are thinking about purchasing a warranty, don't.
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December 2023 by Dani L.
This place has the WORST service department. very rude, never helpful, and overpriced even for a dealership.
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October 2023 by Des Arnsby
Fast knowledgeable service and delivery, back on the road in no time ! Thank you for your professionalism !
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September 2023 by Google user
Quick shipping, at reasonable charge, and parts are discounted from retail. Will be my new Subaru parts online parts source.
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September 2023 by Kyle Kirschenmann
Quick shipping, at reasonable charge, and parts are discounted from retail. Will be my new Subaru parts online parts source.
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August 2023 by Brian O'Dell
2 hours for an oil change that was scheduled for over a week. Will not go back for that.
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August 2023 by Susan C.
Scheduled appointment right on time! Comprehensive multipoint check upIdentified items needing service
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April 2023 by Jacks Boys
I ordered several accessories for my new outback over the internet and received them in couple of days. Very happy with the products that I ordered and very satisfied with the prompt service. Thanks to the Troncalli parts department. Charles Wood
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March 2023 by Nathan Ennis
Very prompt, efficient, and accurate! Easy ordering process.
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February 2023 by Kevin G.
Well on Tuesday my wife and I wanted to do some price comparisons on a Subaru Outback we have been looking at purchasing later in the year just getting a feel of where the price would be. Found one in a color we had not thought about, we were looking for blue but this one was metallic Bronze color which we liked. There were two on the lot and about a $5K difference in price. We took the lesser of the two because it had all the bells and whistles we were looking for. We could not find a salesperson so we were concerned. So my wife went on the hunt for one. She found one and then told me every other sales person was working with someone. We were very happy with the test drive and the price was right with the trade in. So we are very happy with the process and we got our car earlier than expected. I see all the comments about the service department so I will see how that stacks up when it comes time for that. This side of the house was outstanding, our salesman, Jim Graham did a fantastic job and walked us through a lot of the steps. We have another meeting with him on Friday to go over some of the computer set ups and other functions we need to get.
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January 2023 by Susan B.
I bought a used 2021 Subaru Outback from Troncalli long-distance! My husband and I had been searching on the Internet for months and then found the car we wanted on their lot. We live 500 miles away and couldn't go there, so Joe Burrell, our salesman, did a video call with us and gave us a comprehensive tour and his honest opinion about the car. We wanted it shipped here and their regular driver was unavailable, so Joe arranged with the dealer to drive it here (with his girlfriend for company), and the dealer paid for both of their flights home that night. We are so happy with the car and very much appreciate Joe and all the people we dealt with at Troncalli.
