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March 2024 by Mrianne R.
The Sherwin Williams Store on Jones Bridge Rd. in Alpharetta, is the store we usually shop at. This morning, I called to order a gallon of paint. The Clerk asked for the credit card information. Later on I asked my painter to pick up the paint since I had a doctors appointment. He did. But they charged the painter, even asking for MY last name. I was surprised and just checked my AE to make sure I was not charged. WELL, THEY DID CHARGE ME AND THE PAINTER. After I talked to the manager she said for the painter to bring the receipt by and they will give him his money back. But I told them, that is not an option because the poor guy already did me a favor by picking up the paint. Now it seems that they cannot give me credit on my credit card without having the physical card. Well, they charged me manually because they did not have my card at hand either. And because my husband just had surgery I cannot go over there. So, now they want to mail me a check, which can take up to 5 days with USPS!!! and another 3 business days to clear. Go to a different store and avoid this one. Apparently, they are not qualified to handle orders the right way.
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January 2024 by Avinash Narava
First SW store i have been to where employees were unwilling to help. Seemed very uninterested to do business. Will go to a different location.
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June 2023 by Tammi D.
I love Sherwin Williams paint. It's very good quality, but it's hit or miss as far as customer service. The last trip I made was with a really nice woman who was so kind to help change the paint I'd bought to match more exact to the color I already had on my walls. I had brought a sample and she even took the time to dry a piece to make sure it matched. Some of the other staff here just haven't been super friendly and don't even smile. The color choices are endless and they have really cool sticker samples of some of the more staple colors. Genius! Whether is paint or supplies they have you covered. Keep an eye out for sales because Sherwin is definitely not cheap. Service isn't always the best but regardless I love their paint quality. I am hoping to see some of the staff improve. Just a smile could go a long way!
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May 2023 by Tara Lee
SW paint is great and the people that work in this store location are very helpful and knowledgable.
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December 2022 by Susan Cilia
Customer service was exceptional.
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November 2022 by David Nickell
Two words "Customer Service". I'm not a pro and spent only $400 for my paint and supplies. Regardless, the staff helped me get the right supplies (rollers etc.) in addition to a great paint (SuperDeck). I know I saved time and money by getting the right supplies the first time for my deck project. I'm a Sherwin-Williams customer for life now when it comes to any painting related project.
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August 2021 by Margaret Burns
I've been to several different Sherwin -Williams locations, but I would have to say this was the best customer service I've ever received at any location! Wish I could remember his name, he was great.
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July 2021 by Praveen Hegde
I visited the store looking for a gray paint of small quantity for my garage foundation walls. They took the color sample from me and started getting the paint for me, but I was not informed that they are preparing custom color. After I enquired about cost, it was crazy expensive for the quantity of the paint and I was told that it's custom paint and I need to pay for it and there is no option to return as well. I did not want to buy expensive paint considering it's for garage foundation walls. I would have gone somewhere else if they were transparent and informed me well in advance.
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February 2021 by Samual Jackson
Great quality paint as you would expect, and the staff here is very friendly and helpful!!
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February 2021 by Gerald jernigan
Excellent service and product needed was available.
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January 2021 by Wesley Sullivan
Your 1 stop shop for all your painting needs
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January 2021 by David T.
Always have had a great experience with this store. They did an excellent job of color matching.
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November 2020 by Margaret
I've been to several different Sherwin -Williams locations, but I would have to say this was the best customer service I've ever received at any location! Wish I could remember his name, he was great.
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November 2020 by Patrick Fagan
Excellent shopping experience. Exemplary customer service.
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October 2020 by Greg Counts
I normally would rate this store 5 stars. The staff is knowledgeable and good at what they do. But the last time I was there no one was wearing a mask and a customer was at the counter with no mask. This just pisses me off. Do people not understand or not care?Wearing a mask is the single most important thing we can do for each other, for our families, for our country in a pandemic. This is beyond sad.
