-
October 2023 by Fahd Q.
Years ago Kroger used to be open 24 hours. Pre covid I believe tgis location was open until 1am if not I am positive at least until midnight. Now the closing time is 11:00PM & the employees are not even willing to close at 11:00PM. Instead they have started closing the doors before 11:00PM. I made it there in an Uber and got turned away but obviously I was about to blow up while pointing out the time. Finally the man in the self checkout section said go ahead but you can only get "1" thing because it's time to close.
-
June 2023 by Cor V.
We actually like shopping at the big store. This Kroger is no exception. It has everything you need or want. The store is arranged in easy to find departments. We eased our way from the very start looking at a fantastic array of cheeses. Saw colorful settings and displays at the fruits and produce section. Picked the Mandarins and saw the cart with unsold, over ripped bananas. A Yong lady informs that these bananas are discounted for fast sale at 49cents a BUNCH. Naturally, I picked two of the best bunches. After having picked up some more items, we got in line at self checkout. We first got some issues with scanning and Kroger coupons. A very helpful lady attendant helped us out. Bananas are next. Ooopsie, we got to weigh them and the price is 49cents per LB. Not what was told us earlier. So we need help deleting the bananas. The lady attendant Chk 515 was the best of Kroger you can find. Understood fully and apologized for the misap. I think that this Kroger is a wonderful store full of all the grocery and pharmacy needs. Just go about it a little slower and pay attention to price points. Thanks, we can get bananas later.
-
May 2023 by Chef T.
The other night I ran by this Kroger which is my neighborhood store and when I got to self check out there were literally no bags in like 2-4 of the registers and all the kids who work the front end just standing around laughing and joking and playing on their phones when customers didn't even have bags to put their groceries in... pathetic. Where is the front end manager???
-
December 2022 by Lauren G.
I do my daily/weekly shopping here. I love the store layout and enjoy shopping here. I've been going here since it opened and have never had a negative experience so all these one star reviews are a bit surprising. Anyway, shopping here is a pleasure!
-
November 2022 by Michele R.
I remember when customer service used to be a thing. It would be great for Kroger's to teach these kids a thing or two about customer service. But, instead they hang out at the check stands. Chit chatting and watching their cell phones. More and more self check out lanes ... because it is too unimaginable to have staff work. So, instead ... I work all day. Go to the grocery store to walk isle after isle pick up groceries to unload at self check out, when I scan each item and then bag and reload into my cart to be loaded into my car. All the while the staff is sitting around watching, chit chatting and scanning their cell phones. Then we wonder what's wrong with our youth today. Why don't they know or understand about customer service? Why don't they want to work a real job? No. They want to get paid for doing absolutely nothing and Kroger's is enabling them. Teaching them to just stand around and let the customers do all the work. Ridiculous. I'm not old, but I'm old enough to remember what customer service looks like and you won't find it here.
-
May 2022 by Scott B.
Staff (mostly younger) are extremely unprofessional. Most times when I go in they never say hello nor thank you. Last time I went through the checkout line the young man cashier talked the entire time to his coworker about how he should have asked for the previous customer's phone number to ask out. The only words he said to me throughout the entire transaction was "Have a good one" Publix, you have yourself a new customer.
-
January 2022 by Ingrid R.
We were not impressed with the service at the register though. There was a lady in front of us that had a large order she was buying and for some reason the manager was harassing her about the size of the order and the guy ringing up the order seemed very rude to her as well. Im not sure what happened or why they were giving her a hard time but i found it extremely weird and it made me want to leave as soon as possible. I really hope that the young man at the register doesn't have this attitude with everyone or you might lose business because of that. I know after that experience I'd rather go to the other grocery stores nearby.
-
January 2022 by Jessica R.
I happened to be in the area today and decided to visit this Kroger to get some things for work. I work in a large office where we have a break room and I was there to buy supplies for the break room. I was taking advantage of the sales they had where they give you an extra discount when you buy five or more of the same item. I got some cereal, coffee and powdered drinks. When I got to the check out lane the cashier, David, was extremely rude to me right away. I was trying to let him know that there was a Gatorade with my things that was not mine and he he kept telling me I need to wait to see if he was allowed to sell me the things in my basket. I knew the Gatorade was probably from the order in front of me and I tried again to have him ask the gentleman in front if it was his drink and he snapped back at me again telling me I had to wait for him to find out if he could take care of me or not. At this point I said I was simply trying to make sure if it was the other customer's drink that he needed to give it to him. He finally asked the gentleman if it was his and the man said yes, so David gave it to him for free at that point because he had not charged it on his bill. He apologized to the man and still had me waiting while he called 2 different managers. I asked David what the problem was because I didn't understand why he couldn't start to ring in my items, he said he had to make sure he could sell me the items I wanted because some people buy to sell at gas stations or something. At this point, I was getting a little bit annoyed that I was being singled out and he was making the people behind me wait even longer to get checked out. Finally a manager came and said that it was a lot that I was buying and asked why I was buying so much, but that she would let me get it this time since I was already there to pay. I asked if there was a limit on items because they don't have anything posted anywhere and you literally have to buy larger quantities to be able to get the special price. I said thanks and that I would not be back. David was rude to me the entire time he was ringing in my order and even rolled his eyes at me in the process. Once the manager told him it was okay to process my order, he should have apologized for the wait and tried to make the experience go smoothly from there. At no point did he even attempt to help me bag any of the groceries, and neither did any of the other workers that were standing around. I didn't realize that because I spent $300 that I would be singled out by a cashier because he didn't feel like ringing in a larger order, in other words, doing his job. I can for sure say that I will not be back to this Kroger and will make sure my friends in that area go to the Kroger down the street as well because I felt completely harassed during the entire check out experience. I have never seen a manager ask anyone else why they are buying things in their cart. They tried to make me think like I was doing something wrong by buying thigs for work. I guess I'll be heading to Publix from now on since they actually care about their customers and all of their staff is super nice.
-
October 2021 by Rebekah C.
I really like this store. It has a lot that we need. The pharmacy is TERRIBLE but the store is nice and all of the staff is friendly.
-
August 2021 by J K.
I've never had such a horrible customer service experience at Kroger before today. I've been using Clicklist for years. Today I did my regular grocery order. I received a text about a half hour before my pick up time that they were running behind and to show up between 8-9pm. I arrived around 8:03pm at which point there was a line and a Clicklist rep came out and told me they were closed. I showed her the text and she said they didn't send texts (which they DO!). I asked for a manager and she laughed, the manager came out and wouldn't even speak to me. The rep then came and told me I would have to come back tomorrow and that the manager didn't care because it's her last day anyway. I called the front desk and was able to get my groceries, but not without some "Karen" coming out. It shouldn't be that way!
-
August 2021 by Jeff B.
Store is good, but pharmacy seems chronically understaffed. Long line with only 1 attendant.
-
July 2021 by MJ C.
I forgot to post this earlier but I promised I would, thank you Colleen in the flower department for helping me choose a simple and quick balloon. I was in a hurry and she really showed off her skills and kindness. Thank you again, I look forward to shopping at this store again.
-
July 2021 by Barbara S.
I like the store but the pharmacy staff are horrible. I went to the drive through to drop off a script and no one came so I left. Going inside is no better. I've waited far too long for service on multiple occasions and the staff seem clueless. I'll stick to my trusty old Kroger at Greens Corners.
-
May 2021 by S M.
Did click list and all the meat goes bad tomorrow Wednesday and the milk goes bad Thursday- why the heck did I even waste my time!
-
April 2021 by L K.
quality of meat has gone way down. bought some chicken drumsticks and a small steak the other day. Both cooked up like rubber. not sure where they are getting there supply from but I am going to start shopping elsewhere for any meat or produce. even the boars head deli meat tastes like garbage lately.