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March 2024 by Vadim Ivanou
I've purchased the battery at this location about 2 years ago, they gave me 36 month warranty. The battery died all of a sudden, so I went there to get it replaced as it is still covered by the warranty. This was the worst experience I've ever had - they are rude, they did not want to honor the warranty, they ran a test on the dead battery which showed that the battery is pretty much brand new, but I had to jump start the car to get it working! I went to the official Honda service the next day, they also ran the same test which showed that the battery is dead, so I came back to Pep Boys. They made me wait for an hour to run a 30 second test that showed that the battery actually improved overnight! What a fraud! Stay away from this place, they will take your money, but will not honor what they promise and will treat you like a garbage. If I could rate them withe zero stars I would.
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March 2024 by Vadim I.
UPDATE The company has reached out to me and the issue got resolved. ----- I've purchased the battery at this location about 2 years ago, they gave me 36 month warranty. The battery died all of a sudden, so I went there to get it replaced as it is still covered by the warranty. This was the worst experience I've ever had - they are rude, they did not want to honor the warranty, they ran a test on the dead battery which showed that the battery is pretty much brand new, but I had to jump start the car to get it working! I went to the official Honda service the next day, they also ran the same test which showed that the battery is dead, so I came back to Pep Boys. They made me wait for an hour to run a 30 second test that showed that the battery actually improved overnight! What a fraud! Stay away from this place, they will take your money, but will not honor what they promise and will treat you like a garbage. If I could rate them withe zero stars I would.
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March 2024 by Percy Koo
3/2/24 had to get oil change; staff was very courteous and got me in and out in about an hour’s time.Dec 23Had to replace all 4 tires; Pep Boys was very courteous and even gave me an overall diagnostic of my vehicle. Great deal on tires!
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February 2024 by Jenelee Coronel
Great experience overall Eddy was great explaining everything that needed to be done! Will definitely come back.
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February 2024 by Rayko La Rosa
Friendly and attentive staff. Will bring my vehicle here again. Thank you guys.
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February 2024 by Stephanie Mason
Excellent customer service.
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February 2024 by Alexis demelus
Everyone here was amazing. I called them the moment they open and I felt kind of bad, but they were super sweet. They understand what I needed and when we got there I was I told them the situation and they were checking it out for me. The very understanding just sweet, amazing people there were more than one person helping out 10 out of 10 will definitely be back again.
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February 2024 by Jim Appelbaum
Great experience- everyone was super friendly, professional and honest - I will be back
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February 2024 by Nicholas Pecora
The service was prompt and great.
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February 2024 by rozana ashraf
Fantastic service. We love this pep boys for our car .
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February 2024 by Luke Francis
Eddie was great, provided excellent service and great recommendations!!
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February 2024 by Jason Grant
Best location in town. Honest and Eddie is the man
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February 2024 by Scott Lawson
Great job and great timing. Didn’t try to oversell like most repair businesses.
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February 2024 by Kevin Sapp
Great service, timely, and found stuff my other place didn't...
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February 2024 by Kimberly Wright
Amazing location. Honest and welcoming. Eddie goes above and beyond for you!!!!
