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“Martha was really helpful,nice and kind. Was able to get me into a new phone and transfered my information over and helped me log in. She was so patient,I really do thank her so much. I couldn't have done it without her!! Will recommend her to everyone.”
“I wanted to thank Mathew at the Verizon store inside the Collection for his excellent customer service! He was patient with my lack of technology skills and I left a happy customer! It’s so nice to know quality customer service still exists.”
“By far the best experience Ive had when visiting an AT&T store. They’re smaller than the one off Marketplace Blvd, but 100 times kinder and more interested in looking at you like a human and then helping you with your issues. Over the years the store on marketplace Boulevard has become worse in different ways. I hope little stores like this one stand a chance and get credit where credit’s due.
This store spoke to me instead of making me sign in on an iPad and wait even when the store was empty.
They talked to me and seemed to care about addressing the issues I had and needed help with.”
“Both gentlemen working took care of upgrading my phone quickly and very efficiently. I've been an AT&T customer for 20 years and this was the easiest visit by far and it isn't even close!”
“Arlet (I’m sorry if I misspelled it) and Brittany were incredibly helpful and super friendly! Awesome customer service. Very knowledgeable. 10/10 would recommend this location and these 2 associates!”
“We went to do a boost mobile port and Chris and Diana helped us get all the information, excellent experience, we will definitely return, we feel happy to be there”
“Had such an amazing experience this week with the store manager Blanca, she was very sweet and offered us a great special to move our current lines to t mobile and save half of what we currently pay with metro PLUS we got new iphones for the switch, also a young gentleman angel took the time to help us back up our information on our current devices so the switch would be an easy transition. They assured every question we had were answered. I am sad to leave but will be coming back to blanca for any phone troubles we have, super recommend this location. Thank you Blanca and Angel for your honesty and kindness. Give em a raise !!!!”
“The service at this location was exceptional. I had a lot of issues with overseas support on the weekend and finally went to this location and Jackie and Liz went above and beyond and set up our new phones within minutes. They had great customer service skills and knew their jobs well.”
“Josh is awesome! I was quoted $78 and change for a device upgrade. I went in two weeks later and the price had changed to $91+. I explained the situation and he got me back down to $80 and helped with all my questions for my upgrade. Most Boost Mobile stores will just ignore and make excuses. He made it right and explained everything and answered every question I had with no push back. I will always go in store for issues vs calling customer support now. Mind you this was for a $300 Phone.”
“We originally came here to buy an open box tv that Best Buy’s website said was in stock at the Cummings location. When we got there we found out it had been moved to another store which was frustrating if it wasn’t for the help of Devin. He worked with us for over an hour to find alternatives to what we were there for. He went above and beyond to help us which we really appreciated!”
“As far as AT&T goes it’s a bit questionable…but what isn’t questionable is the service provided by both Tyler & Michael. They both will go above and beyond to help you get to your end goal whether it be new service switching from another carrier or trying to streamline your accounts. These two are my go to at this location and can’t stress it enough that you MUST request one of these two gentlemen. Both extremely experienced and well versed in all things and services AT&T. Questions about phones to both android and iPhone they will most likely have the answers to any questions or concerns. Also the fiber internet with them is a NO brainer if you are not using fiber. Please ask Tyler or Michael to see if it is available where you live because you are missing out big if you don’t have it already and if you do you already know.”
“Went in to fix a complicated situation with an old account in my name and I thankfully got William as my rep to help make sure that everything was fully worked out with the Customer Service line. He was diligent and very determined to make things right as much as possible for the difficult circumstances involved. So thankful for his help with solving a big problem and making my life a bit easier!”
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“Keith did an excellent job explaining the promotion and setting up our new family plan. Strongest representative I’ve dealt with since signing up with Version. This is why I do not switch providers!!”